Founded in 2014 and headquartered in New York, New York, Murmuration is a nonprofit dedicated to amplifying civic engagement through digital tools, data, and research-driven insigh
Partner Education Specialist
Location
United States
Posted
7 days ago
Salary
$110.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Partner Education Specialist
Murmuration
Role Description As a Partner Education Specialist, you’ll work on Murmuration’s Help Center and the knowledge infrastructure that powers partner and internal training. Your day-to-day work will include: - Writing and editing Help Center articles. - Preparing training materials. - Developing and enforcing a comprehensive style guide. - Translating technical work and words into easily understandable verbiage. - Scripting video content. This role is for meticulous communicators who bring structure to complexity. We’ll rely on you to: - Proactively identify gaps in our knowledge base. - Maintain content quality across the board. - Ensure that everything we publish reflects a consistent, professional voice. Qualifications - 3+ years of experience in a technical writing, knowledge management, or content strategy role. - Experience writing and editing for varied audiences, including both technical and non-technical readers. - Demonstrated ability to develop and enforce style guides and content standards. - Experience writing or editing scripts for video content (training, product, or explainer formats). - Experience with tech tools and the language commonly used with them. - Familiarity with knowledge management systems and Help Center platforms (e.g., Zendesk, Confluence, Pendo, or similar). - Strong organizational skills and the ability to manage a content review cycle across a large body of articles. - Excellent communication skills with the ability to collaborate effectively with training staff, partnership teams, and subject matter experts. Requirements - Experience in a civic engagement, nonprofit, or mission-driven technology organization. - Background in instructional design and familiarity with adult learning principles. - Experience using AI-assisted tools to accelerate writing or editing workflows. - Familiarity with video production workflows (even just the scripting/storyboarding side). - Experience training stakeholders on how to use and contribute to a knowledge management system. Benefits - Health, vision, and dental insurance with 100% of premiums covered for you and qualifying family members. - Retirement benefits with a 5% employer match. - A flexible, unlimited PTO plan. - Generous paid parental leave. - Pre-tax commuter benefits. - A company laptop. - A flexible remote work environment. - A home office setup stipend for all new employees. - Monthly reimbursement for remote work expenses. - A yearly professional development fund. - Mental health and wellness benefits through Calm and Better Help. - Yearly in-person staff retreats. - A welcoming culture that celebrates diversity, equity, inclusion, and belonging.
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