Role Description The Onboarding Specialist provides administrative and customer service support to participant employers within Fello's Financial Management and Consulting Services (FMCS) program, guiding them through the hiring, onboarding, and training compliance process in alignment with the Maryland Developmental Disabilities Administration and FMCS standards. - Processing new hire documentation - Conducting background screenings - Verifying work eligibility through USCIS Form I-9 - Documenting state-required training certifications - Supporting employee benefits administration - Responding to onboarding correspondence and service tickets in accordance with established timelines This is a full-time, primarily remote position within the Self-Directed Services division. Qualifications - Strong attention to detail - Genuine commitment to exceptional customer service - Ability to interact professionally and effectively across diverse stakeholders - Strong oral, written, and interpersonal communication skills - Works well independently and determines priorities - Meets deadlines reliably - Collaborates effectively as part of a team - Proficiency in MS Word, Excel, Outlook, Adobe Acrobat, and other HR and payroll technology tools Requirements - High school diploma or GED - Minimum of two years of experience in human resources processing of new hire documentation - Experience utilizing HRIS systems and applying basic employment law requirements - Bachelor's degree in Business or Human Resources is preferred Benefits - Award-winning total rewards (benefits) package - Opportunities for professional development within our mission-driven organization Company Description Fello is an equal opportunity employer which means we provide equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at Fello will be based on merit, qualifications, and skills. Fello highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.

Role Description Our medical scribes are trained to work under the personal supervision of a healthcare provider during his or her clinical shift. With the ever-increasing documentation demands into electronic health record (EHR) systems, our goal at Revascent is to take on the majority of the provider documentation burden to help improve efficiency, decrease documentation burnout, and in turn help to improve provider wellness. We are looking to fill a remote scribe position for approximately one to four days per week with a variable schedule. This work is remote and supporting a clinic that is in Pacific Standard Time. We welcome candidates of all interests to apply, whether you are looking for a career, or planning to attend medical school, nursing school, dental school, etc. Our Scribes work one on one with a clinician throughout their shift, providing the opportunity for shadowing, gaining experience, and building vital relationships. Job Duties - Charting patient histories, physical exam, procedures, and disposition planning as directed by the provider (SOAP notes) - Order entry as directed by the provider - Track diagnostic results - Discharge planning including referrals, letters, and prescriptions Qualifications - 8-24 hours per week (no seasonal positions) - Authorized to work in the United States - Must be 18+ years old - High School diploma or equivalent - Background check required upon hire Benefits - Paid training program - 401K and medical benefits for those who qualify - Flexible schedule - Like minded peers - Foster meaningful relationships for letters of recommendation - Group volunteer opportunities Schedule - Average 8-hour shift - Weekday availability - Day shift - Weekends off - Holidays off

Role Description The Member Onboarding Associate is responsible for creating a positive first impression with the members on our platform by providing a seamless transition into using Ametros for their future medical needs. The position requires excellent phone and email skills with the ability to adapt correspondence to a wide variety of audiences, including attorneys, insurance claims adjusters, claimants/injured workers, and medical professionals. - Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office. - Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership. - Manage member inquiries via incoming calls, emails, or chats within established turnaround times. - Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active. - Identify and resolve members needs to achieve the ultimate customer experience. - Ability to guide our members through registering for their Member Portal access. - Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution. - Document all communication and upload appropriate documents to our internal database. - Create and maintain clear and concise documentation of member conversations within the internal database. - Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team. Qualifications - Strong people skills. - Ability to build relationships with internal and external stakeholders. - Skilled in educating members on the benefits of their membership. - Excellent written and verbal communication skills. - Skilled at the ability to recognize individual differences in communication and adapt your approach accordingly. - Excellent attention to detail to ensure full onboarding of our members and treatment plans are well documented. - Exceptional time management skills. - Well versed with healthcare and medical terminology. - Aptitude for problem-solving. - Sound business judgment. - Exceptional computer skills (Microsoft Office Suite). - Ability to work independently and as a member of a team. - A desire to continue to learn and improve both self and the organization. - A professional presence. - Understanding of Worker’s Compensation Claims Process. - Working knowledge of Workers Compensation settlement types, settlement verbiage and timelines. - Able to review and educate members on medical treatment, claim process and/or Medicare Set-Asides. - Multi-lingual with fluency in a language other than English, with a preference for Spanish. Requirements - H.S. Diploma or General Education Degree (GED) required. - 0-2 years experience in healthcare, pharmacy, insurance, and/or related industries required. Benefits - The estimated salary range for this position is $23.00 USD to $25.00 USD. - Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. - This position is eligible for incentive compensation.

Role Description The Manager Shared Services – Teammate Inquiry is responsible for ensuring efficient and effective service delivery and handling complex inquiries. This position provides guidance in handling inquiries and escalations to make sure all tickets are addressed in a timely and accurate manner. - Collaborates with cross-functional teams to continuously develop and implement new ways to efficiently address Clinicians and Clinical Support teammates’ needs. - Provides leadership and support to a team of Specialists and coaching for improved performance. - Oversees the implementation and operational workflow of practices and procedures related to teammate inquiry scope, with a specific focus on reporting. Qualifications - Experience in service delivery and handling complex inquiries. - Strong leadership and coaching skills. - Ability to collaborate with cross-functional teams. Requirements - Proven track record in managing teams and improving performance. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. Benefits - Wide range of health and welfare benefits, including Medical, Dental, Vision, Life, and Disability. - Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking, and HSAs. - Eligible employees can enroll from day one. - Paid Time Off (PTO) accrued each pay period, with a minimum of 20 days and up to 25 days per calendar year. - 9 observed holidays and paid family leave. Company Description Envision is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.