• Administer and maintain ServiceNow platform environments, ensuring peak performance and system integrity. • Perform regular platform upgrades, patching, and health assessments; generate and present reports to stakeholders. • Configure and support ServiceNow applications, including Service Catalog, Employee Center, Knowledge Base, Now Mobile, SPM, and Change Management. • Manage user roles, access, and permissions. • Handle platform cases, changes, requests, and escalations. • Develop and maintain update sets, scripts (Business Rules, Script Includes, Client Scripts, UI Policies), and Service Catalog items. • Create and manage workflows, dashboards, reports, SLAs, and integrations with third-party systems. • Support cloning processes, skipped record remediation, rollback planning, and upgrade validation testing. • Develop and maintain Service Portal components and mobile interfaces. • Collaborate with stakeholders to optimize business processes and user experiences. • Lead technical planning, estimation, and documentation efforts on ServiceNow projects. • Provide post-deployment support and continuous improvement. • Conduct knowledge transfers and create SOPs, KB articles, and other technical documentation. • Ensure compliance with security policies and regulatory requirements.

Role Description A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead development and implementation of ServiceNow applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. They can help establish an enterprise-wide technical architecture and implementation strategy setting the foundation for lasting success. Key Responsibilities - Client & Stakeholder Engagement - Lead / Participate in Client Workshops to gather business & technical requirements / user stories - Consult customers and team members on industry and ServiceNow best practices - Deliver on Scoped Application Development and integrations - Configure / Build Application UI and Workflows - Requirements & Analysis - Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards - Adhere to ServiceNow development standards - Delivery & Implementation Support - Development of required integrations components (SSO, LDAP, REST/SOAP Web Services) - Service Catalog structuring and Portal Development (Widget configurations) - Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards - Follow SDLC best practices including those around proper testing and code documentation - Follow the organization’s change management policy for all configuration changes, including vendor made changes - Quality, Adoption & Documentation - Ensure solution designs support usability, scalability, and long‑term maintainability. - Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes. - Document solution and integration models as relevant for project and client teams to consume. - Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices. - Internal Contribution - Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators. - Share knowledge and best practices within the ServiceNow communities of practice. - Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed. Qualifications - Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.) - Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine - Familiarity with Service Bridge architecture - Familiarity with Domain Separation architecture - Understanding of JavaScript (Server-side and Client-side in ServiceNow) - Glide API, Business Rule, Script Includes, UI Action, Client Scripts - Integration skills (REST, SOAP, MID Server, Integration HUB) Requirements - Generally, it requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree. - 7+ Year of Experience in the ServiceNow platform - Certified System Administrator (CSA) required - Certified Application Developer (CAD) preferred - Certified Technical Architect (CTA) certification preferred - Certified Master Architect (CMA) preferred Other Knowledge, Skills and Abilities Required - Leveraging generative AI to build and refine models is preferred - Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred Benefits - Remote position - Must be accessible and available to perform work functions at any time, including nights, weekends and holidays - Travel up to 25% of the time Company Description Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

• Collaborate with Stakeholders: Work closely with management, HR departments, and business subject matter experts (SMEs) to identify, analyze, and document end-user requirements for system improvements and enhancements. • System Design & Development: Generate software design specifications, model and simulate workflows, and develop software solutions by validating designs with users and technical resources. • Customization & Configuration: Develop and configure HRSD components, including record producers, notifications, client scripts, business rules, etc. • Integrations & Automation: Build and manage custom integrations between HR systems using RESTful APIs, SOAP, and other web services. • Testing & Quality Assurance: Perform a variety of testing (manual, automated, functional, performance, integration, regression, load, and stress testing) to ensure that all HR software tools and processes are operating efficiently. • Reporting & Analytics: Build RaaS solutions, create dashboards, and generate reports to track key HR metrics and analyze data for decision-making.

• Design, configure, and implement ServiceNow Vulnerability Response (VR) modules to support enterprise-wide vulnerability management processes • Develop and maintain custom integrations between ServiceNow and external security tools (e.g., Qualys, Rapid7, Tenable, CrowdStrike, Splunk, BigFix, SCCM) • Optimize data flows for vulnerability data import, normalization, and export using ServiceNow’s scripting (JavaScript, Glide), flow designer, and orchestration tools • Collaborate with security, IT operations, and compliance teams to define workflows for vulnerability triage, assignment, remediation tracking, and reporting • Ensure adherence to security best practices