• Interface with end-users, IT teams and key stakeholders to gather systems requirements. • Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform. • Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD). • Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems. • Write complete programming and perform testing and debugging of applications using current programming language and techniques. • Design custom or product-based solutions based on ServiceNow applications. • Configuring integrations between ServiceNow via REST/SOAP web and other applications. • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders. • Participate in user acceptance testing of the resulting maps, impact rules and event management work. • Promote your update sets and data across applicable SN environments. • Remediate any production incidents that arise related to this scope. • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.

Role Description Exciting opportunity awaits for a ServiceNow Programmer/ Analyst at Premier Health, where innovation and remote work go hand in hand. Join us in optimizing HR applications such as Infor, HR Service Delivery (HRSD), Taleo, and EightFold, while also supporting core ServiceNow capabilities including IT Service Management (ITSM) processes and CMDB data integrity. You'll collaborate closely with HR leadership to drive efficiency and employee engagement. At Premier Health, renowned for our employee-centric approach, you'll find a supportive environment that recognizes and nurtures talent, making every day rewarding and fulfilling. - Provide advanced-level programming and systems analysis support for strategic/tactical projects. - Lead and coordinate team assignments and goals without administrative supervisory responsibility. - Implement integrated hospital/corporate computer systems with an emphasis on Premier’s HR applications. - Respond to software malfunctions and provide support to prevent future production application problems. - Work closely with HR leadership to enhance HR processes and workforce efficiency. Qualifications - Associate Degree with 6+ years of job experience & 3 years of ERP experience or Bachelor Degree with 4+ years of job experience & 2 years of ERP experience required. - IT or related area of study required. - Preferred Certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Project Management Certification. - Strong analytical and documentation skills, with hands-on experience across multiple ServiceNow modules including Information Technology Service Management (ITSM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD); experience with Strategic Portfolio Management (SPM), Hardware Asset Management (HAM), Software Asset Management (SAM), Agent Workspace or Now Assist is a plus. - Demonstrated ability to lead projects of advanced complexity and perform multiple tasks simultaneously. - Effective interpersonal and communication skills for interacting with diverse groups. Benefits - Opportunity to innovate and collaborate in a remote work environment. - Supportive environment that recognizes and nurtures talent. Company Description Are you a tech enthusiast looking to make a difference in the healthcare industry? Premier Health is seeking a dynamic ServiceNow Programmer Analyst to join our team. Embrace the opportunity to innovate, collaborate, and thrive in a remote work environment. Apply now and take the next step in your career with a company that values your skills and dedication.

• Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions. • Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions. • Assist with client demos, working sessions, and workshops. • Contribute to projects/programs that may address future concepts, products, and technologies. • Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding. • Assisting in defining test plans, conducting testing activities, and ensuring that developed solutions meet the specified requirements and quality standards. • Monitoring system performance, collecting user feedback, and identifying areas for improvement, contributing to the ongoing enhancement of IT solutions.

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team • Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB). • Conduct workshops and demos for stakeholders and end users. • Collaborate with internal teams and clients to ensure high-quality delivery. • Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions. • Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities. • Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations. • Perform ongoing Discovery and CMDB maintenance • Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc. • Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed. • Comfortable working in Agile environments with active sprint participation and backlog grooming.