Role Description As a Customer Care Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. - Providing timely and accurate support to customers post go-live, ensuring payroll accuracy and confidence in using the EH platform. - Resolving support tickets efficiently while delivering a high level of customer care and professionalism. - Reducing ticket escalation volume through proactive troubleshooting, clear communication, and strong product knowledge. - Enhancing the customer experience by contributing to process improvements, product feedback, and support documentation. This will include: - Providing support to clients after they ‘go-live’ by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration. - Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner. - Assisting and collaborating with the wider squad and support team to provide best practice system use and education to all our customers. - Proactively analysing and understanding product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements. - Conducting/triaging customer support issues and assigning to the appropriate team or resolving where possible. - Taking on client and team payroll escalations for our customers. - Assisting with requirements gathering to run post mortems and run internal support team workshops. - Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team. - Working with customers across multiple channels (phone, live chat, tickets, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes. - Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible. - Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs). - Proactively contributing feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights. Qualifications - Relevant Australian and/or New Zealand Payroll knowledge and industry experience is a benefit. - Previous experience in setting up, implementing and/or administrating systems (knowledge of EH Payroll/KeyPay is a plus!). - Exposure to working in fluid, high change and high velocity environments. - Prior exposure to customer experience within a SaaS (Software as a Service) environment. - An attitude that always puts your customer’s needs first. - Problem solving skills with a sound and thorough approach to troubleshooting. - Ability to manage competing priorities, working autonomously; requesting assistance where needed. - Strong and polished verbal and written communication skills. Benefits - You will work remotely, with the flexibility to own your time and impact. - You will access cutting-edge tools to amplify your work, knowledge and outputs. - You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life. - You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies. - You’ll also have access to a wide range of benefits that includes – a very generous paternity leave policy, subsidised egg freezing, a WFH office expense budget, and outstanding learning & development opportunities.

Role Description - Provide exceptional customer service by managing inquiries via phone, email, and chat in a timely and professional manner. - Perform general administrative duties including scheduling, data entry, and document management. - Maintain organized records and files to ensure efficient operations. - Coordinate communication between clients, vendors, and internal teams to facilitate smooth workflows. - Assist with resolving customer issues and escalating them when necessary. - Support daily operational tasks to improve process efficiency and client satisfaction. Qualifications - Proven experience in administrative and customer service roles. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency with Microsoft Office Suite and common office tools. - Ability to handle customer inquiries with patience and professionalism. - Attention to detail and problem-solving skills. - Ability to work independently and collaboratively in a remote setting. - Comfortable working U.S. hours. Requirements - Full-Time, Remote Work. - Working Hours: US Hours (9am-5pm EST). - Salary: South African Rand (ZAR). Benefits - Remote work from home. Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

Title: Subject Matter Expert - Environment Support Location: Remote United States Job Description: Overview FWI is seeking an Environmental Subject Matter Expert to join our Real Property Support Services (RPSS) Multiple Award Contract (MATOC) team supporting USACE HNC. You will work directly alongside Garrison staff at DoD installations - providing the environmental expertise they need to conduct studies, navigate NEPA, and keep projects compliant and on schedule. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Work Schedule and Location: Remote: This full-time remote position will work Monday through Friday, 8am to 5pm. Potential on-site requirements at DoD installations. Responsibilities - Conduct environmental studies and analyses in direct support of DoD installations - Lead or support all levels of NEPA analysis - categorical exclusions, environmental assessments (EA), and environmental impact statements (EIS) - Interpret and apply federal and state environmental regulations in the context of DoD installation operations - Prepare technically sound written reports, analyses, and regulatory documentation - Coordinate with installation stakeholders, federal agencies, and state regulators as needed - Ensure all work products comply with applicable environmental laws and DoD policies - Complete all required security and training requirements within prescribed timeframes Qualifications Required: - Demonstrated experience conducting NEPA analyses at the EA or EIS level - Strong working knowledge of federal and state environmental regulations - Experience supporting DoD installations or other federal agencies preferred - Excellent technical writing skills - you can translate complex regulatory requirements into clear, actionable documentation - Ability to work independently and integrate quickly with existing Garrison teams - Ability to obtain a favorable NACI background investigation - IAT Level I professional certification Desired: - Prior military service or experience working on a DoD installation - Familiarity with Army environmental programs and regulations - Experience coordinating with U.S. Army Corps of Engineers on environmental matters Why Join Our Team At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including: - Health Insurance - Dental Insurance - Vision Insurance - Long-term and Short-term Disability Insurance - Life Insurance - 401(k) Plan - Holiday Pay - Paid Time Off

Role Description We are seeking a friendly and professional Receptionist to manage virtual front-desk functions for our organisation. This fully remote role involves handling communications, coordinating schedules, and ensuring every caller and visitor receives a positive first impression. Key Responsibilities - Answer and direct incoming calls and emails in a courteous and professional manner - Schedule and confirm appointments, meetings, and calls for the team - Manage shared inboxes and route correspondence to the correct departments - Greet virtual visitors via video call platforms and assist with their needs - Maintain accurate contact lists, calendars, and administrative records - Assist with general administrative tasks and data entry as required - Ensure all communications reflect the professionalism of the brand Qualifications - 1+ year of experience in a receptionist or front-desk role (virtual or on-site) - Friendly, professional telephone manner and strong communication skills - Proficiency in Microsoft Office and Google Workspace - Organised with the ability to multitask in a fast-paced environment - Reliable home office setup with stable internet connection - Presentable and professional for video calls when required - Experience with scheduling tools such as Calendly or Google Calendar - Matric certificate required Requirements - Salary: R13,000/month - 100% Remote