speakit

Role Description Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company. Responsibilities - Assist viewers through phone and/or chat regarding different queries - Provide account and application support to viewers namely with regard to software functionality - Provide technical support and troubleshoot system configurations and network settings - Provide accurate and real-time responses to the viewer’s inquiries Qualifications - Have a high level of Italian (written and oral) and fluent in English (B2) - Are passionate about entertainment and media enterprise - Have excellent communication skills coupled with empathy, team spirit and customer-oriented - Have familiarity with digital streaming services and devices Requirements - Location: Already based in Portugal Benefits - Strong compensation package (14 monthly payments per year plus bonus) - Monthly meal allowance paid in voucher card (net) - Private Health Insurance - Personal and career development programs and mentoring to develop skills - Possibility to participate in a growing multicultural Project - Flexible Schedule - Work in a diverse environment with people from over 75 nationalities - Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more! - We promote inter-company mobility to work at any of our sites around the world - Workplace: Work From Home (Mainland Portugal)

• Provide support on inquiries and complaints by phone, email, or chat • Answer incoming calls and emails concerning products, sales, service, corporate information, appointments, etc. • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database • Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry

• Manage customer interactions via phone, email, and chat • Handle orders, refunds, shipping issues, and payment queries • Liaise with internal teams, couriers, and partners • Resolve complex cases and escalate when needed • Maintain high customer satisfaction and meet KPIs

Role Description Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security. - Manage customer interactions via phone, email, and chat - Handle orders, refunds, shipping issues, and payment queries - Liaise with internal teams, couriers, and partners - Resolve complex cases and escalate when needed - Maintain high customer satisfaction and meet KPIs Qualifications - Fluent German + strong English (C1) - Strong communication and problem-solving skills - Detail-oriented and able to work under pressure - Team player with a proactive mindset - Flexibility for shift work Requirements - 40h/week, rotational shifts - Monday–Sunday, 07:00–24:00 Benefits - Without accommodation: ~€1,523 - With accommodation: ~€1,200 + housing - Meal allowance (€7/day) - Performance bonus up to €150 - Health insurance from day one - Paid holidays + bonuses Training - 15–20 days (Mon–Fri, 09:00–18:00, in English) Contract - Fixed-term (~12 months), with potential to become permanent

Are you a fluent Croatian speaker? Become a key player in delivering outstanding support to our world-class accommodation partners in Greece! Responsibilities: - Answer incoming communications from customers  - Conduct research to provide answers for customers to resolve their issues - Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. - Provide accurate, valid, and complete information by using the right tools, methods, and processes.  - Ensure a high level of partner service and a positive partner experience

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner. • Provide accurate information about our products, services, and policies. • Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. • Process orders, returns, and exchanges according to company guidelines. • Maintain accurate customer records and handle sensitive data with confidentiality.

On behalf of our client, we are looking for a Dutch Customer Support Specialist to join a market-leading e-commerce platform in the Benelux region. In this role, you will be the first point of contact for millions of customers, ensuring an outstanding experience across every interaction in a dynamic, international environment. You will be responsible for handling inquiries, resolving issues, and maintaining the high satisfaction levels this company is known for. If you are a customer-first professional who thrives on innovation and high-quality service, this is your chance to connect thousands of partners and customers every day. Responsibilities - Respond to customer inquiries via email, chat, and phone in a timely and professional manner. - Provide accurate information about our products, services, and policies. - Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary. - Process orders, returns, and exchanges according to company guidelines. - Maintain accurate customer records and handle sensitive data with confidentiality.

• Communicating through chat & phone with subscribers • Answering how-to questions • Troubleshooting customers' issues • Create amazing experience that customers value

• Provide outstanding customer service and technical support to luxury vehicles users regarding digital services with high customer satisfaction through various channels of communication (inbound calls/chats/emails) • Build customer trust through empathetic personalized conversations • Strive for first call resolution and taking true ownership of customer needs and issues • Engage with clients in a friendly and professional manner, while actively listening to their concerns • Offer support and solutions to customers in accordance with the company’s customer service policies • Maintain high level of customer support and customer satisfaction, keeping a customer relationship database

• Demonstrate exceptional customer service by providing consistent, timely and accurate customer support • Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle • Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success • Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction • Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners • Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues.