Role Description We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter. Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time. If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization. - Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues - Explain technical concepts in simple, straightforward language - Provide accurate updates, set expectations, and ensure a positive support experience - Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles - Escalate complex issues appropriately and document them clearly for higher-level teams - Process transactions, payouts, account updates, and ID verification in line with policy - Ensure accuracy and compliance when handling sensitive customer and financial information - Maintain detailed case documentation in Salesforce and other internal tools - Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work - Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge Qualifications - Fluency in English is a requirement (Written & spoken) - 1+ years of customer support or technical support experience - Strong communication skills and the ability to explain technical issues in simple terms - Experience using support tools such as Salesforce, Confluence, or similar platforms - Ability to follow structured procedures while handling a variety of customer and operational tasks - Comfort troubleshooting multi-step issues and learning new systems or technical concepts - Strong attention to detail and ability to work with accuracy in a fast-paced environment Requirements - Knowledge of domains and DNS - Previous knowledge of GoDaddy products Benefits - Paid time off - Retirement savings (e.g., 401k, pension schemes) - Bonus/incentive eligibility - Equity grants - Participation in our employee stock purchase plan - Competitive health benefits - Other family-friendly benefits including parental leave

• Jitterbit is seeking a Senior Support Engineer to join our L3 team. • Collaborate with other L3 Engineers, L1 Support, Engineers, QA, Operations and Customers. • Work with Angular, Java, C++, Tomcat, Apache HTTP server, Postgres, Linux, Jenkins, Docker, and Kubernetes. • Have support responsibilities on robust, scalable, and distributed systems that operate flawlessly 24x7x365. • Take ownership of escalated customer issues. • Provide coaching to Level 1 and Level 2 Technical Support Representatives.

Role Description Provides technical assistance and customer support through phone and email to customers. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. The hours for this position are Monday - Friday, 10am-7pm Eastern Time. Key Responsibilities - Serves as the first point of contact for customers seeking technical assistance over the phone or email, handling roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical customer support. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. Requirements - Availability to work a 10am-7pm Eastern Time zone work schedule Monday - Friday. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if needed. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.

Role Description Provides technical assistance and customer support through phone and email to Spanish-speaking customers. Resolves product and system issues through effective communication, troubleshooting and diagnosis, to include resolutions such as brief product overviews and/or referrals to available training resources. To be eligible for this position, candidates must possess the bilingual ability to speak and write fluently in Spanish and English and work a 10am-7pm Eastern Time work schedule Monday - Friday. Key Responsibilities - Serves as the first point of contact for Spanish-speaking customers seeking technical assistance over the phone or email. Will handle roughly 30-35 calls per day. - Performs remote troubleshooting through diagnostic techniques and discovery questions. - Serves as a technical subject matter expert to internal and external customers. - Installs data uploading and integration tools through remote access of customers' computers (EUT/Data pumps). - Walks customers through the problem-solving process. - Directs unresolved issues through the escalation process, including providing status updates to customers. - Participates in project assignments including product launch support, identifying workflow efficiencies and revenue retention initiatives. Qualifications - Requires a high school diploma or GED (General Educational Development). - Requires a minimum of one (1) year of educational training or work experience in the fields of computer information systems or technical customer support. - Fluency communicating and writing in English and Spanish. - Moderate experience with Microsoft Outlook and Excel. - Comfort working with computers (making changes in system folders, remote accessing customer computers and product troubleshooting). - Effective communication and interpersonal skills. - Ability to input customer information into a CRM (Customer Relationship Management) system. - Attention to detail when interacting with customer data and systems. Requirements - Must understand, write and fluently speak in English and Spanish. - 10am-7pm Eastern Time work schedule Monday - Friday. - 100% remote (requires reliable internet access with a secure work environment). - Must be available to work company holidays if needed. Benefits - Flexibility in work arrangements (remote, hybrid, or in-person). - Strong sense of camaraderie and community. - Empowerment to take risks, learn, and grow within a dynamic and supportive environment.