Company Description Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance. Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry. Job Description This role requires 3 days in office in Redwood City. Veza is looking for an experienced technical support engineer to provide expert help to our growing customer base! You Will: - Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform and onboarding integrating technologies - Manage the escalation and prioritization of product defects to the engineering team - Lead the customer experience function as an advocate and voice of the customer with product and engineering teams - Create and share knowledge in both written and verbal forms both internally and externally - Collaborate with cross-functional teams such as Product Management, Engineering, Sales, and R&D to drive good customer outcomes - Daily case management and case handling of heavy case workload effectively. Qualifications You Are: - Experienced with 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud based platform - Knowledgeable of RBAC (role based access control) and least privileged access practices - Working knowledge of computer Networking and troubleshooting in a Linux/Unix environment. - Knowledgeable of RESTful APIs with the ability to understand and troubleshoot issues with cloud services - Aware of identity and access management practices - Detail oriented and able to balance multiple priorities - Able to work independently with minimal supervision as part of a team. Nice to Have: - Security centric experience in administering cloud compute providers (AWS, GCP, Oracle Cloud,Snowflake, Okta, Azure) - Experience with utilization of Python scripting in solving tangible customer issues For positions in this location, we offer a base pay of $104,700 - $178,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required.

• Install, Repair, Troubleshoot, Service and Calibrate high tech machines at customer locations. • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate your ability to learn new skills on high tech CMM’s (Coordinate Measuring Machines) utilizing mechanical and electronic aptitude. • Perform necessary administrative paperwork in a complete and accurate manner. • Be Solutions-oriented with the ability to work independently in a high pressure, fast-paced and innovative environment. • Travel requirement is 90-100% within the service area, including international travel as needed. • Other duties as required.

• Contribute to the execution of the service strategy and service growth • Deliver timely, high-quality, cost-effective service offerings • Execute service work in accordance with Hitachi Energy standards • Deliver quality customer service to our prestigious customers • Identify new service opportunities for Hitachi Energy • Coordinate service activities on site while ensuring health and safety • Conduct high-voltage service activities including installation, commissioning, refurbishments, maintenance • Maintain project site documentation, checklists, and prepare reports • Assess and highlight hazards to ensure safety of people and equipment