• Perform timely and accurate preventative maintenance on medical equipment • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and complex repairs • Proactively engage with team members to ensure appropriate solutions for the customer • Maintain relationships with customers and ensure timely communication • Adhere to company policies, procedures and hospital protocols

• Perform installation, maintenance, and repair of CT systems across the Midlands • Diagnose and resolve complex system-level faults across multi-technology platforms • Build strong relationships with healthcare professionals • Provide remote diagnostics and support from home office • Collaborate with engineering teams, service centres, and commercial functions • Manage tools, spare parts, and travel logistics efficiently • Complete all required documentation accurately and within deadlines • Travel approximately 35–40% of the time, with occasional overnight stays • Attend international training courses as required • Be flexible to support overtime, short-notice callouts, and weekend shifts

Description Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Irvine, Costa Mesa, and Los Angeles, CA . The selected candidate must live within the territory or relocate to Irvine, Costa Mesa, or Los Angeles, CA within a 50-mile radius. Relocation may be provided. The Role GM Field Service Engineers (FSEs) provide on-site professional automotive, business and computer technical support to GM's retail and wholesale communities. FSEs have broad responsibilities including vehicle diagnostic and repair support, providing an avenue for escalated cases, product problem resolution and territory management support for GM. The primary FSE objective is to diagnose and direct repairs on California customer vehicles and to reduce vehicle repurchases and warranty expense to GM. FSEs will also evaluate Dealership internal comeback processes, provide Dealership onsite service readiness feedback and support Techline products at GM Dealerships. What You'll Do (Responsibilities) Retail Support - Provide third level, on-site support to resolve automotive technical and Techline issues as escalated through processes in place at the GM Technical Assistance Center and the FSE Dispatch Center. Respond immediately to dispatch cases for vehicle concerns that may lead to "vehicle down" or potential "repurchase" situations - Maintain a close working relationship with GM District Managers-Aftersales (DM-A), the Regional CAM and BRSM to review vehicles in repurchase jeopardy and seek creative ways to avoid buy-back. - Work closely with the GM Business Resource Center (BRC) to respond to customers in your area that have contacted Customer Assistance asking for a repurchase of their vehicle - Utilize GM's predictive analytics tool to get notifications of high repurchase potential vehicles in your assigned area and assist dealers quickly when one of these high-risk vehicles shows up at a dealer in your area. - Review dealer comeback process on every dealer contact to determine it meets GM's requirements - Help implement a comeback process for each dealer that does not have a robust process in place. Work with the GM West Regional team when help is needed to persuade dealers to implement changes. - Review current Preliminary Information (PI) bulletins for known vehicle concerns with Dealer service personnel - Drive PI bulletin process by notifying TAC Escalation Team Agents (ETA) of authorized "field fix" information - Conduct ad-hoc in-Dealership training sessions, which can include technical information on the use of Techline tools and applications, as well as, other diagnostic tools and equipment when the dealer's deficiencies in these areas are causing buybacks. - Take ownership of Dealer concerns and use effective problem resolution skills - For those that are contributing to buybacks, trouble-shoot Service department IT hardware and Techline tool problems, using all available resources and follow through to resolution - For dispatched cases, address GM Dealership customer problem resolution needs via phone or at the Dealership location. - Report on Dealership's "State of Health" relative to overall service readiness to prevent buybacks. - When lack of qualified Technicians is the cause of buybacks, assist in Dealer Technician recruitment and retention by reviewing "Technician Pipeline" options to Dealer Service Management Wholesale Support Develop and maintain strong relationships with GM National and Regional Management responsible for Service Operations and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases. Represent GM as the primary resource and spokesperson in the field for automotive technical and Techline product information - Attend to requests from GM wholesale personnel including Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering as processed through the TAC and FSE Dispatch Center escalation process. - Provide feedback in the form of Field Product Reports (FPRs) to Vehicle/Powertrain Brand Quality Managers and GM Engineering - Provide support for Better Business Bureau (BBB) arbitration hearings and legal cases, such as "lemon law" law suits, to protect GM interests - Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team Your Skills & Abilities (Required Qualifications) - 100% USA Geographic mobility is a requirement for this and all future moves in the field. - Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience. - Knowledge and experience with GM Essential Service tools - State Automotive Technician Certifications as required by state/local law (if relocated certified in new State within one month). - Possession of a valid driver's license and a clean driving record - Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app). - Ability to manage, resolve, document, and close dispatch cases in the required time-frame. - Ability to build and maintain customer relationships with Dealership management teams with focus on the Dealership Service department - Ability to work with minimal direction and be responsible for self-training to maintain and increase skills - A history of maintaining customer satisfaction in a territory with multiple customer locations is desired - Ability to create and provide specialized training - Excellent communication skills and time management to successfully prioritize and deliver critical services. Self-motivated with a proactive approach to meeting and exceeding customer expectations. What Will Give You A Competitive Edge (Preferred Qualifications) - 10 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience. - Familiar with the GM Comeback Process for GM Dealers - Familiar with GM Customer Assistance Operations - Vocational Degree, Technical Degree, Associates Degree or bachelor's degree - Proficient user of Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.) - Proficient user of Pico Scope - 10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position - Computer hardware set-up, internet and wireless communications experience - Certified in the following Automotive Service Excellence (ASE) Tests and re-certification at the required intervals: - A1-A9 plus Master Technician certification - T1-T8, plus Master Technician certification - L1, L2 and L3 - Knowledge of GM Global Connect Service Applications - Knowledge of GM Service Training College (GM STC) training web site and applications - Extensive knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc. - 100% completion of GM Service Training requirements including achieving GM Master Technician in one or more GM STC Training paths. - GM World Class Technician credentials - Knowledge of LAN/WAN IT infrastructure Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of New York, Colorado, California, or Washington. - The salary range for this role is ($74,000 - $114,800). The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more #LI-AP1 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits. This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Role Description Amazon Brazil is seeking D2AS BR associates who are ready to take the next step in their career development — with the opportunity to join the Advanced Technician team for VCS Brazil! The Advanced Technician (AT) role elevates performance across four key dimensions: - Seasoned problem-solving ability - Exceptional soft skills - Strong critical thinking - Deep knowledge of and experience with Amazon devices and digital products Advanced Technicians are driven to resolve customers' technical issues across any channel and are confident handling undocumented, technically complex cases. They are also passionate about empowering Customer Service associates to strengthen their troubleshooting skills and manage contact escalations effectively. If you enjoy solving problems, embrace new technologies, want to help elevate associates' technical capabilities, and can do all of this with a consistently friendly and professional approach — this role is for you. Qualifications - Demonstrated experience with a wide range of Amazon devices and digital services - In-depth knowledge of Wi-Fi technologies (devices, connectivity, and types) - Working knowledge of all major mobile and desktop operating systems (Mac / iOS / Windows) - Ability to translate complex technical information into clear, accessible language that ensures effective troubleshooting - Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer - Excellent customer service skills - Ability to empathize with and prioritize customer needs - Strong interpersonal skills - Conflict resolution and negotiation capabilities - Ability to identify customer needs and deliver appropriate solutions - Schedule flexibility, including availability for weekends, holidays, special events, and rotating shifts - Ability to work overtime as required by business needs - Creative and analytical approach to problem-solving, with a passion for technical support - Ability to research solutions in undocumented scenarios - Logical and structured approach to issue analysis - Strong learning agility and sound decision-making skills - Action-oriented and self-disciplined - Effective time management to maintain productivity and meet departmental standards - Comfortable working in a fast-paced, multitasking environment - Excellent written and verbal communication skills, with the ability to communicate clearly and accurately with both internal and external stakeholders - Strong documentation skills, including precise recording of data and actions taken - Solid comprehension skills — ability to understand and clearly articulate customer-reported issues - Strong writing skills — ability to compose grammatically correct, concise, and accurate written responses - Ability to work effectively both independently and as part of a team - Composure and professionalism in highly complex and critical situations Requirements - 6+ months as an Advanced Technician in D2AS - Excellent written and verbal communication skills in Portuguese - Schedule flexibility (D2AS operates 24/7) - Advanced English proficiency - Positive performance across key quality, efficiency, and behavioral metrics over the past 3 months - Internet navigation and troubleshooting skills - Proficiency in Microsoft Outlook and MS Office applications Preferred Qualifications - Experience with Microsoft Outlook and MS Office applications Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.