Role Description Hire Digital is seeking an eCommerce Marketer to support its growing APAC digital commerce team. This role is ideal for someone with hands-on experience managing eCommerce platforms, strong analytical skills, and a track record of improving product performance through data-driven insights and content optimization. Qualifications - Bachelor’s degree in Marketing, Business, or a related field. - 3–5 years of experience in eCommerce, digital marketing, or related roles. - Proven experience working with eCommerce platforms such as Amazon, Lazada, Shopee, Taobao, Coupang, or Naver. - Strong analytical skills with the ability to interpret data and drive actionable insights. - Experience using tools such as Excel, Google Sheets, or similar for data analysis. - Strong communication and stakeholder management skills. - Ability to manage multiple priorities in a fast-paced, regional environment. Requirements - Consumer Insights & Performance Analysis - Analyze consumer reviews, sales data, and performance metrics across eCommerce platforms. - Translate insights into actionable recommendations to improve product positioning and conversion. - Present findings and recommendations to internal stakeholders. - Digital Shelf Strategy & Optimization - Monitor and optimize digital shelf performance (search visibility, rankings, share of shelf). - Identify opportunities to improve discoverability and conversion across platforms. - PDP Content Optimization - Lead and execute improvements to product detail pages (PDPs), including copy, images, and structure. - Partner with local market teams to localize and optimize content across APAC markets. - Project & Stakeholder Management - Collaborate with cross-functional teams (marketing, sales, regional teams). - Manage multiple projects and ensure timely execution across markets. Benefits - Experience with digital shelf analytics or consumer insights tools. - Exposure to SEO, content optimization, or performance marketing. - Experience working across multiple APAC markets.

• Support the day-to-day management of assigned ecommerce brands and client accounts • Assist in implementing promotional campaigns and marketing initiatives across multiple channels • Ensure campaigns and operational tasks are executed accurately and on schedule • Assist with the setup, monitoring, and optimization of paid media campaigns across Meta Ads and Google Ads • Support email marketing and CRM workflows using platforms such as Klaviyo and Shopify Email • Extract and analyze data from Shopify, Google Analytics, and advertising platforms • Support the creation of performance reports and KPI tracking • Update product catalogs and collections within Shopify • Assist in maintaining a smooth customer shopping experience • Collaborate with the team on AI-driven workflows and creative processes

• Lead a team of Customer Service Specialists, owning month-over-month team output and the individual growth of each direct report. • Run the team's operating cadence, including team meetings, one-on-ones, training, and performance reviews. • Monitor team KPIs and report on results, surfacing trends, risks, and opportunities to the Manager on a regular cadence. • Serve as the senior subject-matter expert across the team's customer service functions, and act as the escalation point for complex or sensitive cases. • Design, document, and continuously improve the SOPs, templates, and tools the team relies on, ensuring work is repeatable and audit-ready. • Uphold task management and reporting hygiene across the team, ensuring work is tracked, prioritized, and visible to stakeholders. • Onboard new specialists and run ongoing training, building the bench of capability across all customer service workflows. • Partner with adjacent Catalog teams (Listing, Case Management, Reimbursements) and with Account Managers to resolve cross-functional issues and align on client priorities. • Investigate performance gaps, take corrective action, and communicate clearly with the Manager on status, blockers, and next steps.

Role Description The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle. In this role, you will play a vital role in: - Strengthening member retention through proactive outreach, relationship management, and renewal engagement - Supporting a high-quality member experience across membership services, communications, and engagement touchpoints - Managing membership operations related to renewals, invoicing, event registration support, and member records Key Responsibilities - Member Retention and Renewal - Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members - Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention - Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making - Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies - Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations - Member Experience and Engagement - Serve as a primary point of contact for member questions, concerns, and support needs - Monitor shared inboxes and ensure timely, clear, and helpful responses - Identify gaps in member understanding or engagement and recommend improvements - Support engagement initiatives including AMS Connect, Resource Library, and other member benefits - Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach - Membership Operations Support - Process membership applications, renewals, and account updates with accuracy and timeliness - Manage invoicing, payments, and follow-up on outstanding balances - Maintain accurate member records and documentation within the database - Assist with data tracking and reporting related to retention and engagement - Support continuous improvement of workflows by identifying inefficiencies - Events and Cross-Functional Support - Support membership-related aspects of event registration, including member inquiries, registration support, and reporting - Collaborate with Events and Marketing teams to ensure alignment in member communications and experience - Participate in the execution of the Annual Conference and other events with a focus on member experience - Other Responsibilities - Support special projects as assigned - Contribute to a collaborative, responsive, and member-focused team environment Qualifications - Experience in membership services, customer success, account management, client services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-focused role - Demonstrated ability to build positive relationships, support retention efforts, and provide high-quality service in a fast-paced environment - Strong written, verbal, and interpersonal communication skills - Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through - Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement - Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, track activity, and support reporting - Proficiency in Microsoft Office Suite and comfort learning and navigating new technology platforms and systems - Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention - Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred - Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner Benefits - AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. Company Description The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than 20,000 individual members. AMS advances quality Montessori practice by setting professional and educational standards, providing learning and leadership development, and convening the community through events like The Montessori Event, one of the largest Montessori gatherings in the world. Through research, advocacy, and collaboration, AMS works to ensure that Montessori education remains a vibrant, equitable, and evidence-informed approach for children and adults across diverse learning environments.