Role Description ML Engineer — Owns the classical retail ML cores that power ARIP's most commercially impactful agents: - A-22 Demand Forecasting (MAPE ≥5pts better than Oracle Demantra) - A-23 Replenishment - A-24 Allocation - A-25 Causal Insight (DoWhy/EconML) - Wave 4 Commerce models (A-18 Pricing, A-19 Promotion, A-20 Markdown, A-21 Assortment) Consumes DEAA's MLOps platform (Model Registry, Drift Detection, Feature Store, Lotus's-curated wrappers) — does not rebuild OSS. Remote candidates outside of Thailand are welcome to apply. Key Responsibilities: - Build, train, evaluate, and deploy classical retail ML models for W3 agents (A-22..A-25) and W4 Commerce model (A-18..A-21) using DEAA's OSS wrappers (Prophet / DoWhy / EconML / LightFM / scikit-learn / XGBoost) - Register all models in DEAA's Model Registry (MLflow / Databricks Unity Catalog Models) with model cards; configure drift detection and feature store integration for every governed model - Run A-22 side-by-side with Oracle Demantra during shadow phase; document Trust Gate progression evidence; prove MAPE ≥5 pts improvement by Wave 3 close - Build A-25 Causal Insight models (DoWhy / EconML) with mandatory citation patterns and immutable Decision Log; A-25 is read-only — no transactional writes - Partner with ARIP AI Engineers on model-to-agent integration contracts, latency budgets, fallback behaviour, and HITL gate criteria for ML-heavy agents - Partner with Suite POs (Songkiat S3, Yaowaluck S1) on BU adoption, gate criteria, and per-model business value documentation Qualifications - 5+ years building production ML systems in retail / commercial-decisioning: forecasting, replenishment, pricing, or recommendation at multi-store/multi-SKU scale - Expert in retail forecasting (Prophet / statsmodels / NeuralProphet / DeepAR) and classical ML (XGBoost / LightGBM / scikit-learn) - Causal inference in production (DoWhy / EconML) — required for A-25 Causal Insight Agent - MLOps consumer: MLflow / Databricks Unity Catalog Models, Feature Store, drift detection — registers and operates governed models, not builds the platform - Strong Python + Spark/PySpark; SQL fluency; Databricks (or equivalent lakehouse) production experience - Calibre: Senior ML Engineer from Agoda (forecasting/pricing), Grab, Shopee, Lazada, Lotus's Australia / Tesco with retail ML production track record

Technical Services Engineer-Tier II Location: Chelmsford United States remote type Hybrid locations USA - MA - Chelmsford Full time Job requisition id R-115382 Looking for a new start? Think bigger. Think Axis! At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each 'Axian' has his or her own motivators, we all share the same core values. The Technical Services Engineer - Tier II (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams. This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer. Salary: - $75,000 annually (English only role) - $79,500 annually (Bilingual - English with Portuguese/Spanish/French) Shift Requirement: - 11:30 a.m. to 8:00 p.m. shift What You'll Do Here… - Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases - Manage a high work volume with time-bound constraints - Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations - Ensure escalations and handoffs are efficient by documenting cases clearly and completely - Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution - Develop subject matter expertise and train/mentor others - Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer's problem What We Are Looking For… - Minimum 2 years' experience in a call center-type environment with an excellent customer service background - Knowledge of network routing and switching protocols - Experience configuring PCs, installing various operating systems and software applications - Experience configuring switches, routers, and other network-related components - Ability to resolve issues and troubleshoot in an unscripted manner - Excellent communication and interpersonal skills - Self-motivated and energetic with a positive approach to problem solving - Eye for details with good time management skills - must be able to handle multiple issues in an organized manner Valued, But Not Required … - Fundamental understanding of physical access control and security systems - Experience with Salesforce Service Cloud CRM system/help desk applications - CCTV/IP Camera installation/configuration - Basic understanding of electricity concepts - Professional degrees/certifications: CompTIA, Cisco, Microsoft, PSP, etc. - Secondary language skill: Spanish, Portuguese, French Physical Demands and Travel… Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Employee is occasionally required to lift 20-25 lbs. - Expected travel time for this position is 10% (domestic and international) What we offer... Axis is a company that puts our employees first. Here is just a glimpse of what we do for our 'Axians': - Inspire you to grow and develop through employer-offered training as well as tuition reimbursement - Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs - Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account - Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!) - Help prepare for your life after retirement through our 401(k) program and employer matching Ready to Act Taking the first step to become an Axian is easy - all you have to do is apply! Want to know more about Axis? Visit our web site at www.axis.com. Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

• Architect, configure, and customize Apriso MES solutions for multi‑site, global manufacturing organizations • Develop MES integrations with ERP systems including SAP MII and other middleware platforms • Build, enhance, and troubleshoot MES modules including Quality, Material Management, Machine Integration, and Production flows • Develop robust .NET applications, APIs, and services used for MES‑ERP interoperability, provider portals, and enterprise web applications • Modernize and upgrade legacy .NET applications, including security enhancements, encryption, and performance improvements • Create REST/SOAP APIs, perform complex SQL development (PL/SQL, T‑SQL), and support ETL pipelines across diverse platforms • Leverage cloud architecture expertise across platforms to support MES hosting, migration, and automation solutions while deploying and managing distributed development environments, CI/CD pipelines, and cloud-based MES integrations • Led development teams by providing architectural guidance, code reviews, and delivery oversight while driving end-to-end MES/ERP implementations for Fortune 500 and government clients and partnering with business stakeholders to define technical strategies, resolve challenges, conduct UAT, and ensure compliance

• Analyze and translate our business requirements into technical requirements • Research and present new cloud technologies and recommendations which best fit the business and IT objectives while aligning with the overall organization’s strategy • Working with leadership to establish cloud technology roadmaps and clear release strategies • Working with leadership to establish business and user awareness campaigns • Prepare and present technical design documentation and task-level project plans to the business, leadership, and technical team members • Help identify and communicate risks (business, application, technical) associated with our cloud platforms and solutions • Support of Microsoft Azure, AWS, Google and third-party cloud application integrations • Support Software\Platform as a Service, compute virtualization, and software defined storage • Support cloud identity solutions to ensure proper and secure authentication for on-premise and cloud solutions • Provide highest-level technical support to help resolve complex customer problems from on-premise to cloud solutions • Ensure that technical documentation (not included in the product documentation) that is needed by customers to effectively troubleshoot the product/solution is created and available for use. • Identify and work with BG to enhance tools, script automation, or other activities that will enable the team to work more efficiently and speed to accelerate issue identification and resolution. • Maintain a deep technical knowledge of data center technologies including: Active Directory, Microsoft 365, Azure, Windows Server, Virtualization, Storage, and Network frameworks • Provide recommendations with respect to cloud migrations and prepare technical implementation roadmaps for cloud adoption • Mentor and engage others while helping guide the organizations strategies working directly with management • Collaborate with other project teams on technical solutions and help improve Amcor service. • Perform Break/fix activities, engineering, complex implementations