Axis Communications

• Build and maintain strong, long-lasting relationships with prospects and existing customers. • Understand customer business needs and objectives to offer tailored solutions. • Develop and execute a regional business plan to exceed sales targets. • Proactively identify and pursue new business opportunities within the region. • Schedule and conduct site visits, technical product demonstrations, presentations, and educational events to showcase Axis solutions. • Promote the benefits of Axis solutions to integrators, distributors, consultants, and end-users. • Work closely with Technology Partners to deliver customized solutions. • Actively participate in trade shows, seminars, Axis Academies, webinars, and other promotional sales activities. • Stay updated on industry trends, participate in educational events, and share insights internally. • Prepare sales reports detailing new and ongoing projects. • Utilize CRM to provide accurate forecasts and reports on activities and pipelines.

• Provide pre-sales engineering and support • Prepare technical sales support materials • Develop system design recommendations • Project management and maintenance initiatives • Present training seminars on-site and through webinars • Develop Requests for Proposals and Information • Coordinate on-site proof of concept and trial installations • Provide in-depth on-site troubleshooting and solutions • Work cohesively with Regional Sales Managers and sales support • Performs other related duties as assigned

• You will continually promote and educate integrators, distributors, consultants, and end-users to benefit the use of IP Video and Axis cameras • You maintain fluid and dedicated relations with prospects and current customers • You arrange and execute site visits to conduct product demonstrations, presentations, lunch and learns and speaking seminars • You work cohesively with Axis Communication’s Application Development Partners • You recommend proper camera solutions and adequate product comparisons • You actively participate in trade shows, seminars, Axis Academies, Webinars and other promotional sales activities • You prepare weekly sales report with new and existing projects • Perform other related duties as assigned

Technical Services Engineer-Tier II Location: Chelmsford United States remote type Hybrid locations USA - MA - Chelmsford Full time Job requisition id R-115382 Looking for a new start? Think bigger. Think Axis! At Axis Communications we believe in innovating for a smarter, safer world. We just happen to provide cutting-edge security solutions across the globe. While each 'Axian' has his or her own motivators, we all share the same core values. The Technical Services Engineer - Tier II (Hybrid position) troubleshoots and resolves configuration, network and software issues for our IP network cameras, physical access control, and security solutions while utilizing resources of peers, knowledgebase, and software development engineering teams. This is a Hybrid position (one week onsite in the office and one week remote/work from home) based out of our Chelmsford, MA headquarters (after completing initial training and meeting desired KPI's). This gives our employees the much needed flexibility and helps us maintain contact with our culture and fellow Axians. Employees are welcome to work full time in the office if they prefer. Salary: - $75,000 annually (English only role) - $79,500 annually (Bilingual - English with Portuguese/Spanish/French) Shift Requirement: - 11:30 a.m. to 8:00 p.m. shift What You'll Do Here… - Provide world-class technical support for partners and end customers via inbound telephone, online helpdesk, and live chat cases - Manage a high work volume with time-bound constraints - Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations - Ensure escalations and handoffs are efficient by documenting cases clearly and completely - Escalate and collaborate with Software and/or Hardware Engineering to see the problem through to resolution - Develop subject matter expertise and train/mentor others - Use troubleshooting skills to: perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer's problem What We Are Looking For… - Minimum 2 years' experience in a call center-type environment with an excellent customer service background - Knowledge of network routing and switching protocols - Experience configuring PCs, installing various operating systems and software applications - Experience configuring switches, routers, and other network-related components - Ability to resolve issues and troubleshoot in an unscripted manner - Excellent communication and interpersonal skills - Self-motivated and energetic with a positive approach to problem solving - Eye for details with good time management skills - must be able to handle multiple issues in an organized manner Valued, But Not Required … - Fundamental understanding of physical access control and security systems - Experience with Salesforce Service Cloud CRM system/help desk applications - CCTV/IP Camera installation/configuration - Basic understanding of electricity concepts - Professional degrees/certifications: CompTIA, Cisco, Microsoft, PSP, etc. - Secondary language skill: Spanish, Portuguese, French Physical Demands and Travel… Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Employee is occasionally required to lift 20-25 lbs. - Expected travel time for this position is 10% (domestic and international) What we offer... Axis is a company that puts our employees first. Here is just a glimpse of what we do for our 'Axians': - Inspire you to grow and develop through employer-offered training as well as tuition reimbursement - Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs - Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account - Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!) - Help prepare for your life after retirement through our 401(k) program and employer matching Ready to Act Taking the first step to become an Axian is easy - all you have to do is apply! Want to know more about Axis? Visit our web site at www.axis.com. Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

• Design tailored solutions that address customer needs and maximize Axis value. • Act as a trusted advisor, internally and externally, guiding partners and customers with confidence. • Influence major tenders and RFP/RFQ processes, ensuring Axis is strongly positioned. • Showcase Axis technology through high‑impact presentations and demos. • Build strategy with Key Account Managers to strengthen Axis presence at every level. • Develop long‑term relationships with technical decision makers across large corporations. • Collaborate with global and local technology partners to stay ahead of the market. • Understand full end‑to‑end solutions - networking, analytics, software, hardware, services. • Track competitive landscapes and guide customers through the best technical choices. • Promote pilots and proof‑of‑concepts to accelerate opportunities. • Deliver official Axis Academy training and tailored education sessions in your territory.

• You will continually promote and educate integrators, distributors, consultants, and end-users to benefit the use of IP Video and Axis cameras • You maintain fluid and dedicated relations with prospects and current customers • You arrange and execute site visits to conduct product demonstrations, presentations, lunch and learns and speaking seminars • You work cohesively with Axis Communication’s Application Development Partners • You recommend proper camera solutions and adequate product comparisons • You actively participate in trade shows, seminars, Axis Academies, Webinars and other promotional sales activities • You prepare weekly sales report with new and existing projects • Perform other related duties as assigned

• You enjoy promoting high-quality products and assisting our partners in the sales and education of Axis Communications solutions within the designated territory. • You will continually promote and educate integrators, distributors, consultants, and end-users to benefit the use of IP Video and Axis cameras. • You maintain fluid and dedicated relations with prospects and current customers. • You arrange and execute site visits to conduct product demonstrations, presentations, lunch and learns and speaking seminars. • You work cohesively with Axis Communication’s Application Development Partners. • You recommend proper camera solutions and adequate product comparisons. • You actively participate in trade shows, seminars, Axis Academies, Webinars and other promotional sales activities. • You prepare weekly sales report with new and existing projects. • Perform other related duties as assigned.

• Create a business plan to identify and target end customers, including strategies to engage with them. • Build strong, long-term relationships with selected end customers, uncover new business opportunities, and drive revenue growth. • Coordinate closely with and between end customers, partners and the Axis team, to deliver tailored solutions that meet customer needs and ensure successful project outcomes. • Forecast opportunities, track performance against KPIs, and analyze won and lost deals to continuously refine strategies for growth. • Represent Axis at trade shows and industry events, collaborate with marketing to generate leads, and maintain up-to-date account information, meeting reports and detailed opportunities in Salesforce.

• Acts as the point person within Axis to manage all aspects of relationship with assigned major accounts. • Responsible for the daily management of accounts from its inception and assignment to the point of transition. • Responsible for strategic management of the accounts with the goal of deepening the Axis relationship across product lines, geographical boundaries and over an extended time horizon. • Involved in the sale and implementation of accounts including: presentations and proposals to decision makers, site management of pilot installs, integration testing with ecosystem partners. • Manages the relationship with all end-users and ecosystem partners involved in the account. • Builds a team around the account and coordinates all resources and communication between sales, business development, marketing, technical services. • Writes and maintains all documentation related to the account. Including meeting minutes, notes, designs, Axis CRM, tracking tools. • Involved in account design including: site surveys, camera recommendations, camera placement, field of view, pixels on target, site drawings (Visio, CAD, etc.), system design including 3rd party recommendations and integration. • Maintains precise documentation of product configuration and specifications that are relevant to the account. • Assembles necessary weekly/bi-weekly/monthly reporting as required. • Responsible for coordinating any post-sales support or technical assistance.

• Build and maintain strong, long-lasting relationships with prospects and existing customers. • Understand customer business needs and objectives to offer tailored solutions. • Develop and execute a regional business plan to exceed sales targets. • Proactively identify and pursue new business opportunities within the region. • Schedule and conduct site visits, technical product demonstrations, presentations, and educational events to showcase Axis solutions. • Promote the benefits of Axis solutions to integrators, distributors, consultants, and end-users. • Work closely with Technology Partners to deliver customized solutions. • Actively participate in trade shows, seminars, Axis Academies, webinars, and other promotional sales activities. • Stay updated on industry trends, participate in educational events, and share insights internally. • Prepare sales reports detailing new and ongoing projects. • Utilize CRM to provide accurate forecasts and reports on activities and pipelines.