Title: Recovery Support Specialist PT Location: Granite City United States Type: Regular Part-Time Category: Mental Health Job Description: Overview The Recovery Support Specialist (Housing) plays a vital role in supporting individuals living in Chestnut's mental health housing programs as they work toward stability, independence, and self-directed recovery. This position provides hands-on, recovery-oriented services in a residential setting while modeling hope, empowerment, and trauma-informed care. This part-time position will work Monday, Friday, and Saturday from 7:00am to 3:30pm and be based in Granite City, IL. This role works closely with consumers, housing staff, and community partners to promote wellness, safety, and engagement in services. Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A. Responsibilities - Model, practice, and promote a recovery-oriented approach grounded in trauma-informed care, hope, respect, empowerment, wellness, and connectedness - Support consumers in developing personal responsibility, self-advocacy, and confidence through professional, compassionate interactions - Provide consumer-driven services identified in treatment, recovery, and safety plans while maintaining at least 65% productivity of available time - Teach and reinforce recovery tools, including Wellness Recovery Action Planning (WRAP), and utilize recovery-focused language in all documentation - Assist consumers with referrals, linkage, and advocacy to community resources, natural supports, internal programs, and discharge placements that promote independence - Promote positive relationships within Chestnut and with community partners, including substance use providers, hospitals, medical staff, and Medicaid partners - Complete timely and accurate documentation in accordance with program and funder requirements, including: - Progress notes and required data entry (80% within 48 hours of service delivery) - Medication Administration Records completed in real time - Thorough and timely shift reports - Participate in meetings, consumer staffings, program development activities, and required supervision and trainings - Answer incoming calls, manage messages and mail, and monitor video surveillance equipment when applicable - Collaborate with coworkers, supervisors, facility staff, and tenants to maintain a safe, clean, and supportive living environment - Maintain confidentiality and protect all consumer and organizational information Qualifications - High school diploma or equivalent, with a minimum of five years of personal lived recovery experience. - Alternatively, a bachelor's degree with personal lived recovery experience. - Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) in good standing with the State of Illinois, if applicable. - Basic computer skills, including MS Word and experience with an electronic medical record (EMR). - Valid driver's license, private automobile insurance, and insurability. - Ability to work at multiple housing sites and cover assignments at other locations in advance or in response to urgent staffing needs. Are you intrigued by this job but don't meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you're excited about any of our posted positions but your experience doesn't line up perfectly, please apply anyway! We'd love to explore the possibilities with you. Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut's research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference. EOE - Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience. The anticipated starting pay for new hires for this position is between $21.00 - $22.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.

Title: Customer Banking Specialist - Port Lincoln (31.25 hours/week) Location: SA Australia Part time Job Description: We are looking for a part time Customer Banking Specialist to work in our Port Lincoln multichannel branch! The roster for this role is: - Monday - Friday, 9.00am - 4.00pm What is a Multi Channel Branch? Our branches serve customers through a variety of different means. - Prior to 2.00pm Monday - Friday; our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions. - 2.00pm - 4.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: - Assist customers with general banking transactions, answering questions and queries - Build a personal connection with customers through meaningful conversations face to face and through our direct channels - Work with customers to use our in-branch technology and digital banking options - Complete Financial Health Checks to assess customers' financial needs - Process applications for personal loans, credit cards and associated products - Use tools to capture customer feedback and take action to correct any service breaks to drive improvement - Be provided with continuous training and development to support your career aspirations We're interested in hearing from people who have: - A passion for delivering outstanding customer service with every interaction - The ability to have great conversations and confidence to ask challenging questions - Problem solving attitude and curiosity in finding the right solutions - An open approach to learning new things and goal oriented - An ability to work collaboratively as a team to deliver a seamless customer experience Don't wait, apply today! Aboriginal &/or Torres Strait Islander people encouraged to apply! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible.

Role Description We are seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement. Bilingual individuals (English/Spanish) are eligible for a language pay differential of $1.50/hr on top of current pay rates. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job. This job is 100% remote and out of state candidates will be considered. The goal of the Healthcare Customer Service Representative will be to elevate the CU Medicine patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs. - Receive and bring to resolution up to 60 calls daily in a fun, fast-paced, metric-driven environment. - Interact directly via phone with patients, affiliate partners, payers, and healthcare providers. - Collect payments and/or provide guidance on payment options for outstanding balances. - Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate. - Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities. - Utilize analytical thinking for account research and reconciliation. - Manage all interactions in a positive, caring manner. - Perform specialized tasks as assigned by the manager and/or supervisor. Qualifications - High school diploma or equivalent. - Minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology. - Technically proficient. - Advanced verbal and written communication skills. - Strong interpersonal skills. - Professional maturity and ability to exercise sound judgement are essential. - Written/verbal fluency in both English and Spanish is preferred. Requirements - Background investigations for all prospective employees prior to their employment. - Drug and health screenings may be required for some positions. Benefits - Generous leave. - Health plans. - Retirement contributions which take your total compensation beyond the number on your paycheck.

Role Description The Social Service Specialist serves Centauri’s clients by working with client members/patients by phone to address and respond to identified needs related to Social Determinants of Health (SDOH) not otherwise provided by the clients and/or Best Benefits or Premium Assist Services. - Contact/respond to referred members/patients to introduce Social Service+ services. - Provide information and direction related to benefits eligibility and application process. - Screen member/patient for interest in community social service resources. - Provide members/patients with printed information regarding benefits or social service resources. - Follow Centauri established processes to reconnect with members/patients to determine outcome and resolution of members' eligibility and application for local/state/federal social service benefits. - Ensure member/patient access to needed community social service resources. - Maintain current and active records of all member/patient contacts and effectively document interactions based on established Centauri procedures. - Make warm transfers to identified local community agencies to assist members/patients in expediting services. - Make warm transfers to the client as indicated by identified need and contractual procedure. Qualifications - High School Diploma or GED equivalent. - 1+ years of experience working in a professional office & fast-paced environment. - 1+ year working in Customer Service Center. - At least one year of social services or health care experience desired. - Proficient skills with MS Office and Windows operating system. - Excellent telephone skills. - Excellent analytical skills. - Excellent interpersonal skills. - Excellent written/verbal communication. - Strong literacy (grammar, spelling, math). - Basic knowledge of social services. - Effective and empathetic phone communication. - Knowledge and comfort engaging individuals of diverse cultural and ethnic backgrounds. - Basic knowledge of issues and challenges faced by underserved and vulnerable populations. Requirements - Respond to calls from client’s members or patients requesting assistance with determining eligibility for benefits or access to community social services. - Engage members in standardized assessment to identify needs and eligibility for resources related to social determinants of health. - Research, using identified database(s), benefits/community resources available to meet specific person’s needs. - Provide options of resources to member and, with member's input, assess which resource(s) will be accessible to member. - Validate member’s understanding and recording of information provided. - Assist the member/patient in accessing identified resources, which may include a warm transfer to the identified agency. - Where available, provide written information via email or mail to members/patients, identifying applicable social service community resources. - Communicate with members/patients via phone, clarifying the details of Centauri Health Services. - Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in Centauri Health Services Compass systems and contracted resource systems. - Assist members and take appropriate action to secure resources contracted by Centauri client. - Follow established workflow for member follow-up contact to determine outcome and resolution of member identified needs. - Provide warm transfer of member/patient to client as indicated by identified need outlined by contracted Centauri client. - Document all member contact in Centauri Health Solutions database. - Communicate regularly and work effectively with supervisor and team to ensure that resource information is current and correct. - Effectively maintain records of identified incorrect/outdated resource information. - Perform miscellaneous clerical tasks (fax, file, data entry, scan, index). - Promptly take and return all calls; answer questions regarding resources. - Complete other duties as assigned. - Maintain positive professional relationship with client members/patients throughout resolution of identified problems. - Ensure member/patient satisfaction through scheduled follow-up contact to validate member/patient receipt of benefits/services. - Manage a high volume of outbound/inbound phone calls. - Perform miscellaneous administrative tasks as required. - Partner with leadership for continuation training. Benefits - Comprehensive medical, dental, vision, and prescription coverage. - Wellness program supporting overall well-being. - Company-paid basic life and AD&D insurance. - 401(k) plan with company match. - Tuition reimbursement opportunities. - Paid time off for vacation and illness. - Six paid company holidays. - Floating holiday. - Company-paid training and computer equipment. - Performance-based bonus program. - Paid time off for volunteer activities. - Employee referral bonus program. - Career development and training opportunities, including leadership growth.