Role Description We are seeking a highly motivated and self-driven Healthcare Customer Service Representative who possesses the capacity to think outside the box and is excited about the opportunity for professional growth and advancement. Bilingual individuals (English/Spanish) are eligible for a language pay differential of $1.50/hr on top of current pay rates. Language testing will be deployed for all qualified candidates to ensure bilingual skills are at the proficiency level needed to meet the expectations/requirements of the job. This job is 100% remote and out of state candidates will be considered. The goal of the Healthcare Customer Service Representative will be to elevate the CU Medicine patient experience by addressing questions/concerns and fielding correspondence requests primarily received via phone in a call center environment. The ideal candidate will demonstrate the ability to successfully multitask and alternate between multiple programs. - Receive and bring to resolution up to 60 calls daily in a fun, fast-paced, metric-driven environment. - Interact directly via phone with patients, affiliate partners, payers, and healthcare providers. - Collect payments and/or provide guidance on payment options for outstanding balances. - Update accounts with new or corrected information; request itemized statements &/or re-bill claims when appropriate. - Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities. - Utilize analytical thinking for account research and reconciliation. - Manage all interactions in a positive, caring manner. - Perform specialized tasks as assigned by the manager and/or supervisor. Qualifications - High school diploma or equivalent. - Minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology. - Technically proficient. - Advanced verbal and written communication skills. - Strong interpersonal skills. - Professional maturity and ability to exercise sound judgement are essential. - Written/verbal fluency in both English and Spanish is preferred. Requirements - Background investigations for all prospective employees prior to their employment. - Drug and health screenings may be required for some positions. Benefits - Generous leave. - Health plans. - Retirement contributions which take your total compensation beyond the number on your paycheck.

Role Description The Social Service Specialist serves Centauri’s clients by working with client members/patients by phone to address and respond to identified needs related to Social Determinants of Health (SDOH) not otherwise provided by the clients and/or Best Benefits or Premium Assist Services. - Contact/respond to referred members/patients to introduce Social Service+ services. - Provide information and direction related to benefits eligibility and application process. - Screen member/patient for interest in community social service resources. - Provide members/patients with printed information regarding benefits or social service resources. - Follow Centauri established processes to reconnect with members/patients to determine outcome and resolution of members' eligibility and application for local/state/federal social service benefits. - Ensure member/patient access to needed community social service resources. - Maintain current and active records of all member/patient contacts and effectively document interactions based on established Centauri procedures. - Make warm transfers to identified local community agencies to assist members/patients in expediting services. - Make warm transfers to the client as indicated by identified need and contractual procedure. Qualifications - High School Diploma or GED equivalent. - 1+ years of experience working in a professional office & fast-paced environment. - 1+ year working in Customer Service Center. - At least one year of social services or health care experience desired. - Proficient skills with MS Office and Windows operating system. - Excellent telephone skills. - Excellent analytical skills. - Excellent interpersonal skills. - Excellent written/verbal communication. - Strong literacy (grammar, spelling, math). - Basic knowledge of social services. - Effective and empathetic phone communication. - Knowledge and comfort engaging individuals of diverse cultural and ethnic backgrounds. - Basic knowledge of issues and challenges faced by underserved and vulnerable populations. Requirements - Respond to calls from client’s members or patients requesting assistance with determining eligibility for benefits or access to community social services. - Engage members in standardized assessment to identify needs and eligibility for resources related to social determinants of health. - Research, using identified database(s), benefits/community resources available to meet specific person’s needs. - Provide options of resources to member and, with member's input, assess which resource(s) will be accessible to member. - Validate member’s understanding and recording of information provided. - Assist the member/patient in accessing identified resources, which may include a warm transfer to the identified agency. - Where available, provide written information via email or mail to members/patients, identifying applicable social service community resources. - Communicate with members/patients via phone, clarifying the details of Centauri Health Services. - Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in Centauri Health Services Compass systems and contracted resource systems. - Assist members and take appropriate action to secure resources contracted by Centauri client. - Follow established workflow for member follow-up contact to determine outcome and resolution of member identified needs. - Provide warm transfer of member/patient to client as indicated by identified need outlined by contracted Centauri client. - Document all member contact in Centauri Health Solutions database. - Communicate regularly and work effectively with supervisor and team to ensure that resource information is current and correct. - Effectively maintain records of identified incorrect/outdated resource information. - Perform miscellaneous clerical tasks (fax, file, data entry, scan, index). - Promptly take and return all calls; answer questions regarding resources. - Complete other duties as assigned. - Maintain positive professional relationship with client members/patients throughout resolution of identified problems. - Ensure member/patient satisfaction through scheduled follow-up contact to validate member/patient receipt of benefits/services. - Manage a high volume of outbound/inbound phone calls. - Perform miscellaneous administrative tasks as required. - Partner with leadership for continuation training. Benefits - Comprehensive medical, dental, vision, and prescription coverage. - Wellness program supporting overall well-being. - Company-paid basic life and AD&D insurance. - 401(k) plan with company match. - Tuition reimbursement opportunities. - Paid time off for vacation and illness. - Six paid company holidays. - Floating holiday. - Company-paid training and computer equipment. - Performance-based bonus program. - Paid time off for volunteer activities. - Employee referral bonus program. - Career development and training opportunities, including leadership growth.

Title: Customer Service Representative - Mount Druitt locations Penrith Area time type Part time job requisition id REQ256606 Part Time Roster (30 hours per week): - Monday: 9.30am - 4.00pm - Tuesday: 9.30am - 4.00pm - Wednesday: 9.30am - 4.00pm - Thursday: 9.30am - 4.00pm - Friday: 9.30am - 4.00pm Do work that matters As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us. See yourself in our team As a Customer Service Representative in our Westfield Mount Druitt Branch you’ll be: - Responding to customers transactional banking needs, delivering a seamless customer experience - Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX - Completing financial health checks to assess customers’ needs, identify any changes or needs for specific products or services - Assisting with Cash/ATM procedures - Educating and demonstrating of our in-branch technology and digital banking options for customers - Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture We’re interested in hearing from people who have: - A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position - A genuine interest in improving the financial wellbeing and lives of our customers - The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs - Excellent communication skills & willingness to contribute to a collaborative culture - Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions  What’s Next: As part of our application process, you may be required to complete an online assessment. We'd encourage you to complete these steps within 48 hours of applying. With us, you’ll help customers make the right financial decisions and achieve their dreams.  If this role sounds like the perfect fit then we’d love to hear from you. Apply today! At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

Title: Part-time Customer Relations Specialist Location: US-CA-Oakhurst Work Type: Part Time, Onsite Job ID: 2026-18139 Job Description: Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales and maintaining accurate customer records. Responsibilities - Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times - Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service - Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities - Present a professional, confident and enthusiastic image to develop trusting relationships with all customers - Effectively manage customer account data which includes setting up new accounts and maintaining related data Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay For eligibility, the number of days provided under our PTO plan, $17.60 - $23.00 an hour (dependent on experience) This position may be eligible for overtime pay based on business needs. Qualifications - Minimum of 3 years of experience in a customer service role - Minimum of a High School diploma or GED preferred - Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports - Ability to multi-task and prioritize assignments in a team environment Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment - showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares - highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane - promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives.