Role Description Fixify's Integrations Platform is both the framework and the ecosystem: the patterns, SDK, and abstractions our team builds, plus the integrations themselves that run on top of it across customer ticketing, identity, knowledge, and endpoint systems. We are heading toward hundreds of integrations authored by our team today, by FDEs and contractors against the SDK tomorrow, and by AI agents soon after. We have reached the point where the shape of the platform underneath all of that matters more than any single integration. Someone needs to own that shape across quarters, not weeks. As a Staff Software Engineer on the Integrations Platform team, you would: - Own the multi-quarter shape of the platform. - Set the integration strategy as a continuous workstream (taxonomy, prioritisation, risk tiering, vendor partner relations). - Drive the architectural direction for non-API integration patterns. - Design the authoring framework that lets FDEs, contractors, and AI agents extend the platform safely. - Design the integration testing infrastructure. - Act as a multiplier for the team, not as a portfolio of solo wins. This is a coaching role as much as a building role: - Pair on hard design decisions before they ship. - Run design reviews as a teaching forum. - Share the strategic and surge escalation surface with the engineering manager. - Take your regular turn in the maintenance rotation. Qualifications - A track record of leading multi-quarter platform or integrations work. - Demonstrated experience designing SDKs, authoring frameworks, or systems for safe extension by others. - At least 8 years of experience building scalable, observable SaaS systems. - Deep fluency in TypeScript and Node.js, and with AWS primitives (Lambda, SQS, S3). - Hands-on experience with non-API integration patterns. - A documented architectural decision you are proud of, and another one you would do differently with a year of hindsight. - A reviewer's instinct that is teaching-shaped rather than gatekeeping-shaped. - Fluency with AI coding tools and a real point of view on platform design with AI agents. - The confidence to say "I do not know yet, here is how I would find out". Requirements - Strong opinions are welcome after you have earned the context, not on day one. - If you are looking for a role where you can ship big things solo and become the person every decision routes through, this is not it. Benefits - Architectural canvas for a platform that is mid-build. - Pair with a Chief Architect who is engaged on the integrations problem. - Direct connection to customers and analysts for grounded architecture decisions. - Trust on multi-quarter calls with expectations to document and revisit them. - Space to coach as part of the week. - Shared strategic and surge escalation load.

• Build Meaningful Experiences: Partner closely with a cross-functional team of designers, product managers, and ML engineers to shape and deliver thoughtful, high-quality AI-powered user experiences. • Bridge Frontend & Backend: Co-create and refine full-stack features, utilizing React/Next.js for intuitive frontends and Python or Node.js to power robust, reliable backend services. • Bring AI to Life: Integrate LLM APIs and innovative agentic frameworks into fluid product features—crafting interactive streaming UIs, clear tool-call results, and helpful agent status displays. • Design Accessible Connections: Cultivate and maintain clean REST and/or GraphQL APIs that seamlessly support user data, smooth session management, and helpful agent interactions. • Champion Quality Together: Write thoughtful unit, integration, and end-to-end tests to ensure product excellence, and engage in constructive, supportive code reviews that help the whole team grow. • Support Team Resilience: Contribute to a shared, collaborative on-call rotation, working as a team to support production systems, document thoughtful learnings, and keep our platform running smoothly. • Shape Our Technical Future: Share your unique perspective in architectural discussions and contribute technical proposals that help our systems scale sustainably.

Title: Platform Engineer, Databases Location: Remote - Canada United States Job Description: Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We're looking for a Platform Engineer, Databases to join our Systems Engineering, Production team. This role is for someone passionate about building robust, scalable database systems, and eager to tackle innovative challenges. As a key player, you'll focus on optimizing, maintaining, and evolving our MySQL infrastructure to support high-performance, mission-critical applications. This is a unique opportunity to be exposed to diverse technologies and make a measurable impact. This role is available to candidates across Canada, excluding Quebec. If you are local to one of our hubs (Burnaby, Calgary, or Toronto) you will be expected to be in office minimum two days per week for our Anchor Days. What Your Team Does: - We build, secure, and maintain the infrastructure and critical services that power Clio's core applications - We help Clions make data-driven decisions by providing observability and transparency for all of our environments - We collaborate with the Clio product development teams to build tools that improve workflows and remove manual labour or friction points What You'll Work On: - You'll be responsible for preparing Clio's database infrastructure for the future in terms of scale and reliability - You will collaboratively define the roadmap to support business goals, and satisfy application requirements - You will investigate and solve performance problems with our MySQL databases and other data stores - You will scope, define, and collaborate with developers to implement automation and processes that power the reliability of Clio's data stores What You Should Have: - Experience investigating and solving performance problems - The ability to optimize query performance - Readiness to work with and develop the MySQL knowledge to the rest of the SRE team - A portfolio of successful projects (as well as a collection of lessons learned from failed projects) - A keen interest in improving your craft using AI Don't have all of those? The most important part of this job is that you approach new challenges with curiosity and a drive to apply what you learn to fixing root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, combined with a drive to help others by shipping code. Serious bonus points if you have experience with: - Migrations tools, pt-online-schema-change or gh-ost - Managing hosts with Puppet - Docker and Kubernetes - Ruby or Golang - AWS resources with Terraform or CloudFormation - Bash - ProxySQL and the Percona toolkit #LI-Remote What you will find here: Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: - Competitive, equitable salary with top-tier health benefits, dental, and vision insurance - Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week. - Flexible time off policy, with an encouraged 20 days off per year. - $2000 annual counseling benefit - RRSP matching and RESP contribution - Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years The expected salary range* for this role is $116,500 to $137,000 to $157,500 CAD. There are a separate set of salary bands for other regions based on local currency. - Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate. Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs. Learn more about our culture at clio.com/careers We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions. Disclaimer: We only communicate with candidates through official @clio.com email addresses.

• Own HubSpot CRM and GTM Architecture - Serve as the primary administrator and strategic architect of our HubSpot CRM suite and integrated GTM tools (Clay, Fathom, Seamless.ai, etc.), building robust integrations and scalable workflows that eliminate manual processes and ensure seamless data flow across our revenue engine. • Drive Revenue Operations and Analytics - Develop comprehensive dashboards, reports, and attribution models that deliver real-time insights into pipeline health and team performance. Use these tools to support territory planning, improve forecasting accuracy, and optimize quota modeling by systematically analyzing data and leveraging the latest HubSpot capabilities. • Lead Process Automation and Cross-Functional Enablement - Identify system inefficiencies and design automated solutions that boost GTM team productivity. Act as a trusted advisor to Sales, Marketing, Customer Success, and other cross-functional leaders on system optimization and strategic technology decisions. Maintain comprehensive documentation for all workflows, configurations, and processes to ensure smooth knowledge transfer and scalable growth.