Serko Ltd.

• Define the category narrative, position the product for travelers and companies alike, and establish Serko.ai as a leading voice in an AI-first world. • Optimize the full acquisition funnel and demand generation loops. You'll manage performance efficiency (CAC, ROI) and direct a global performance agency and budget. • Partner directly with Product and Data Science to eliminate user friction, analyze behaviors, and fast-track product-market fit. • Build multi-channel campaigns across paid, organic, and social channels, leveraging modern GenAI tools to maximize speed and personalization. • Ensure Serko.ai is a cited authority within LLMs, AI search engines, and chat interfaces, while relentlessly optimizing landing pages and user journeys.

• Champion the developer experience by building the internal platform and tooling that every AI engineer at our company trusts and relies on. • Craft intuitive dashboards, user-friendly CLI tools, clean APIs, and elegant automation. • Develop intuitive and accessible internal platform interfaces—such as dashboards, model registries, and experiment trackers—using React and Next.js. • Design and support reliable backend services and APIs in Python. • Create and refine thoughtful automation for model deployment, rollbacks, and scaling workflows using scripts, APIs, and Infrastructure as Code (IaC). • Weave monitoring and observability tools (such as Grafana, Prometheus, DataDog, and LangSmith) directly into the platform. • Write comprehensive testing, evaluation, and validation logic for machine learning pipeline components.

• Build Meaningful Experiences: Partner closely with a cross-functional team of designers, product managers, and ML engineers to shape and deliver thoughtful, high-quality AI-powered user experiences. • Bridge Frontend & Backend: Co-create and refine full-stack features, utilizing React/Next.js for intuitive frontends and Python or Node.js to power robust, reliable backend services. • Bring AI to Life: Integrate LLM APIs and innovative agentic frameworks into fluid product features—crafting interactive streaming UIs, clear tool-call results, and helpful agent status displays. • Design Accessible Connections: Cultivate and maintain clean REST and/or GraphQL APIs that seamlessly support user data, smooth session management, and helpful agent interactions. • Champion Quality Together: Write thoughtful unit, integration, and end-to-end tests to ensure product excellence, and engage in constructive, supportive code reviews that help the whole team grow. • Support Team Resilience: Contribute to a shared, collaborative on-call rotation, working as a team to support production systems, document thoughtful learnings, and keep our platform running smoothly. • Shape Our Technical Future: Share your unique perspective in architectural discussions and contribute technical proposals that help our systems scale sustainably.