• Atendimento de chamados via tickets/plataforma de atendimento web. • Participação em reuniões com clientes para entendimento de demandas/problemas e proposta de soluções. • Realização de testes de sistemas. • Realização de atividades de configuração da plataforma. • Criação de relatórios nas plataformas sob demanda. • Abertura de chamados com fornecedores da plataforma em Inglês.

Role Description Le titulaire du poste de soutien technique bilingue de niveau 1 sera responsable d'aider les clients à résoudre leurs problèmes liés à Internet, au câble, au téléphone, à la téléphonie mobile et à la sécurité, tant pour les particuliers que pour les entreprises. La personne retenue pourra avoir la possibilité de travailler à domicile ou au bureau, selon le lieu d'affectation. La candidate ou le candidat idéal fera preuve d'une forte orientation client et possédera des compétences analytiques et de communication exceptionnelles, ainsi que la capacité de gérer efficacement plusieurs tâches dans un environnement dynamique et axé sur les résultats. - Efficace tant au sein d'une équipe qu'en autonomie. - Assume pleinement ses responsabilités et rend compte de ses interventions. Il s'agit d'un poste à distance, à exercer depuis votre domicile. Le lieu de travail désigné dépendra de la province dans laquelle vous serez embauché. Qualifications - Bilingue en français et en anglais. - Capacité à utiliser tous les outils disponibles pour diagnostiquer et résoudre les problèmes des clients. - Désir d'aider les clients à mettre à jour ou à modifier leurs mots de passe. - Expérience en centre d’appels avec des résultats conformes à tous les indicateurs de performance clés (IPC) pertinents. - Capacité à tenir à jour des notes de dossier précises et détaillées sur toutes les interactions avec les clients. - 1 à 2 ans d'expérience dans le domaine du soutien technique. - Apporte une énergie positive et une attitude orientée client. - Connaissances techniques et aptitudes en matière d'informatique, d'Internet, de télévision et de téléphonie. - Capacité à travailler sept jours sur sept, dans un environnement à horaires variables. Requirements - Candidate must be Bilingual (French/English). - Ability to utilize all tools available to troubleshoot and resolve customers issues for all lines of business. - Desire to assist customers with updating/changing passwords and responding to technical inquiries. - Call center experience that requires meeting all relevant KPI’s including Handle time, NPS/CES, would be an asset. - Ability to maintain accurate and detailed account notes on all customer interactions. - 1-2 years of experience providing technical related support in a service-related organization. - Brings a positive energy and a customer focused attitude. - Technical knowledge and aptitude for computers, internet, television and telephone products considered an asset. - Ability to work in a 7 day/week, multi-shift environment. Benefits - 18 jours de congés payés. - 11 jours fériés payés. - Congés maladie payés. - Couvre santé. - Régime de retraite. - Réductions pour les employés. - Opportunité de perfectionner vos compétences.

Role Description We are seeking a Bilingual Software Configuration Specialist (Spanish) to join our Professional Services team. In this role, you will configure and implement software solutions that support customer operations, with a strong focus on delivering high-quality outcomes across international deployments. - Engage directly with customers (in English and Spanish) to implement Aquatic Informatics software solutions - Analyze and interpret customer requirements, translating them into scalable configuration solutions - Configure software using SQL, Python, APIs, and standard platform tools - Map customer workflows to system functionality and ensure effective solution adoption - Perform data validation, testing, and quality assurance to ensure successful delivery and go-live readiness - Support implementations across multiple regions, including international deployments requiring travel - Contribute to continuous improvement of configuration practices, tools, and customer onboarding processes Qualifications - 2+ years of experience in software configuration, implementation, or technical consulting in a B2B environment - Strong hands-on experience with SQL (query writing, data manipulation) and familiarity with Python and APIs - Fluency in Spanish and English (required) with experience supporting Spanish-speaking customers - Ability and willingness to travel internationally (approximately 10–25%) - Strong analytical thinking, problem-solving, and communication skills - Experience working with configurable software platforms, SaaS solutions, or system integrations Requirements - Preferred (nice to have): Experience in environmental, water, or wastewater-related domains - Experience with ETL processes or scripting (Python, PowerShell) - Background in consulting or customer-facing technical delivery roles Benefits - Comprehensive package of benefits including paid time off - Medical/dental/vision insurance to eligible employees - 401(k) to eligible employees (US only) - Bonus pay eligibility

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. Please note this is a 2-year fixed employment role. What You'll Do: - Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. - Resolves customer problems via telephone, email, chat or remote access. - Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. - Escalates cases to management when customer satisfaction comes into question. - Participates in functional groups to identify and drive resolution for escalated cases. - Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. - Create knowledge base content and systems to capture new learning for reuse throughout the company and user base. - Lead technical communications within the team to share best practices and knowledge. - Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service. - Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. - Exceeds customer expectations on response quality, timeliness of responses and overall customer experience. - Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible. - Collect information and document bugs with Engineering for product issues that are impacting customers. - Pushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers. - Subject Matter Expert on one key product feature. What You'll Need: - Bachelor’s Degree or equivalent - Technical expertise on Windows and Linux platforms - 2+ years of customer support, technical support, system administration or related customer facing role. - Demonstrable skills in supporting and deploying API technologies (REST), 3rd Party Integrations and connectors. - Expertise in managing and troubleshooting SIEM solutions. - Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment. - Ability to learn new technologies quickly. - Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.) - Ability to work independently with little direct supervision and as a part of a team. - Outstanding analytical and organizational abilities. - Ability to remain calm, composed and articulate when dealing with tough customer situations. Bonus Points: - Experience with the CrowdStrike Falcon Platform - In particular NG-SIEM - Experience with Swagger, Postman, IBMQradar, Sentinel - Experience with EDR Event Logs - Experience with Splunk - Experience with experience with query languages and Regex - Experience supporting Kernel level security solutions - Experience supporting hybrid environments - Experience supporting security applications such as AV, VPN, Firewall, proxy. #LI-EV1 #LI-Remote Benefits of Working at CrowdStrike: - Market leader in compensation and equity awards - Comprehensive physical and mental wellness programs - Competitive vacation and holidays for recharge - Paid parental and adoption leaves - Professional development opportunities for all employees regardless of level or role - Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections - Vibrant office culture with world class amenities - Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.