• Coordinate and manage end-to-end website migration processes from existing e-commerce platforms to Wix. • Schedule and oversee migration activities, ensuring minimal disruption to business operations. • Maintain regular communication with customers to provide clear status updates, gather requirements, and confirm milestones. • Export inventory, customer, and transactional data from the source platform, ensuring correct file structure (CSV format) and data integrity. • Import and validate data in Wix Catalog and Wix Contacts, confirming successful integration and resolving any data or formatting errors. • Analyze and correct import/export issues by reviewing error reports and reprocessing data as needed. • Perform post-migration verification, including data reconciliation, record count confirmation, and functionality validation within Wix and Moneris Total Commerce. • Archive and document migration activities, maintaining detailed logs and supporting audit readiness. • Collaborate with Moneris and Wix support teams to resolve escalated technical issues promptly.

• Partner with portfolio or program leadership to operationalize strategic priorities. • Translate leadership direction into operational plans, workflows, and execution cadence. • Serve as a trusted advisor on operational risks, constraints, and opportunities. • Develop and manage an opportunity pipeline for the company based on input from the BU Subject Matter Experts (SMEs) and industry forecasts. • Periodically review the pipeline with the BU Senior Leadership Team to ensure capture plans are in progress. • Provide support for capture and account planning. • Support budget tracking, labor forecasting, and variance analysis. • Establish and maintain operational rhythms (status reviews, dashboards, reporting). • Act as liaison across Operations, Finance, HR, Contracts, IT, and PMO. • Identify operational gaps, inefficiencies, or recurring issues.

• Empower businesses with proprietary commerce intelligence • Connect shoppers and brands across the open internet • Encourage diverse thinking and continuous innovation • Build an inclusive environment for shaping the future of digital commerce

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients Our client is a fast-growing direct-to-consumer e-commerce brand in the home comfort space, focused on delivering high-quality fleece products to customers worldwide. The brand is scaling rapidly and is now looking for a strong operator to stabilize and optimize its backend operations. We are hiring a Head of Business Operations to bring structure, clarity, and execution to the company’s core operations. This is a hands-on leadership role for someone who has worked in fast-moving DTC environments and knows how to fix messy systems, streamline workflows, and keep operations running reliably at scale. You will focus on building operational foundations, improving execution across teams, and reducing day-to-day firefighting for the founders. Responsibilities - Oversee Shopify backend workflows (orders, refunds, payments, fraud handling) - Ensure stable operations between store, payment providers, logistics, and support - Identify inefficiencies and implement automation where possible - Manage and optimize global support teams (agents, QA, escalation flows) - Define SLAs, refund logic, and escalation processes - Reduce ticket volume by improving root causes (product, delivery, UX issues) - Coordinate with suppliers and fulfillment partners - Improve delivery timelines, stock visibility, and operational reliability - Flag risks early (delays, stockouts, cost changes) - Build and document clear SOPs across operations - Improve internal tools, reporting, and dashboards - Create clarity in ownership, workflows, and execution standards - Act as the operational bridge between support, product, and leadership - Drive accountability and follow-through across teams - Surface issues early and propose practical solutions What Success Looks Like - Day-to-day operations run without constant founder involvement - Customer support is predictable, efficient, and under control - Backend systems are structured, documented, and scalable - Operational issues are identified early and handled proactively - Teams know what to do, and things get done without chaos