Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients Our client is a fast-growing direct-to-consumer e-commerce brand in the home comfort space, focused on delivering high-quality fleece products to customers worldwide. The brand is scaling rapidly and is now looking for a strong operator to stabilize and optimize its backend operations. We are hiring a Head of Business Operations to bring structure, clarity, and execution to the company’s core operations. This is a hands-on leadership role for someone who has worked in fast-moving DTC environments and knows how to fix messy systems, streamline workflows, and keep operations running reliably at scale. You will focus on building operational foundations, improving execution across teams, and reducing day-to-day firefighting for the founders. Responsibilities - Oversee Shopify backend workflows (orders, refunds, payments, fraud handling) - Ensure stable operations between store, payment providers, logistics, and support - Identify inefficiencies and implement automation where possible - Manage and optimize global support teams (agents, QA, escalation flows) - Define SLAs, refund logic, and escalation processes - Reduce ticket volume by improving root causes (product, delivery, UX issues) - Coordinate with suppliers and fulfillment partners - Improve delivery timelines, stock visibility, and operational reliability - Flag risks early (delays, stockouts, cost changes) - Build and document clear SOPs across operations - Improve internal tools, reporting, and dashboards - Create clarity in ownership, workflows, and execution standards - Act as the operational bridge between support, product, and leadership - Drive accountability and follow-through across teams - Surface issues early and propose practical solutions What Success Looks Like - Day-to-day operations run without constant founder involvement - Customer support is predictable, efficient, and under control - Backend systems are structured, documented, and scalable - Operational issues are identified early and handled proactively - Teams know what to do, and things get done without chaos

• Lead systems strategy and roadmap for each CXO functional area • Direct the IT Project Management Office (PMO) in a high-growth environment and balance agility with delivery • Establish and scale IT project, program, and portfolio management standards and deliver successful outcomes across Enterprise business systems (including Acumatica Internal ERP) IT infrastructure and end user services SaaS operations and platform initiatives Data science and business analytics Cybersecurity initiatives • Lead a team of Business Analysts responsible for driving clarity of business requirements, documenting business processes, championing AI/automation, and communicating IT development priorities • Oversee Level 1 and Level 2 enterprise business systems application support, with a primary focus on Acumatica Internal ERP • Maintain the IT roadmap, project status reporting for all of IT, and adherence to the IT Project Development Lifecycle (PDLC).

Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients Our client is a fast-growing direct-to-consumer e-commerce brand in the home comfort space, focused on delivering high-quality fleece products to customers worldwide. The brand is scaling rapidly and is now looking for a strong operator to stabilize and optimize its backend operations. We are hiring a Head of Business Operations to bring structure, clarity, and execution to the company’s core operations. This is a hands-on leadership role for someone who has worked in fast-moving DTC environments and knows how to fix messy systems, streamline workflows, and keep operations running reliably at scale. You will focus on building operational foundations, improving execution across teams, and reducing day-to-day firefighting for the founders. Responsibilities - Oversee Shopify backend workflows (orders, refunds, payments, fraud handling) - Ensure stable operations between store, payment providers, logistics, and support - Identify inefficiencies and implement automation where possible - Manage and optimize global support teams (agents, QA, escalation flows) - Define SLAs, refund logic, and escalation processes - Reduce ticket volume by improving root causes (product, delivery, UX issues) - Coordinate with suppliers and fulfillment partners - Improve delivery timelines, stock visibility, and operational reliability - Flag risks early (delays, stockouts, cost changes) - Build and document clear SOPs across operations - Improve internal tools, reporting, and dashboards - Create clarity in ownership, workflows, and execution standards - Act as the operational bridge between support, product, and leadership - Drive accountability and follow-through across teams - Surface issues early and propose practical solutions What Success Looks Like - Day-to-day operations run without constant founder involvement - Customer support is predictable, efficient, and under control - Backend systems are structured, documented, and scalable - Operational issues are identified early and handled proactively - Teams know what to do, and things get done without chaos

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Operations Analysis Sr Professional I Business Operations Analysis Sr Professional IThank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.