• Develop and manage end-to-end enablement programs, including onboarding & continuous education programs, sales documentation, and ongoing comms to ensure your programs stick • Execute and evaluate program effectiveness to ensure alignment with business objectives • Act as a domain expert in all things CAM so you can have a meaningful impact on strategic decision making • Partner with leadership and key stakeholders across Product Marketing, Sales Ops, Partner Org, and others to execute and evaluate program effectiveness to ensure alignment with business objectives • Align stakeholders and collaborate with the broader Global Sales Enablement (GSE) team to execute strategies and manage cross-functional initiatives • Facilitate sales skills training, including negotiation, multi-threading, business planning, objection handling, and more • Coach CAMs on sales skills, processes, and new rollouts, ensuring effective knowledge transfer • Oversee multiple enablement projects, ensuring timely execution and alignment with strategic goals • Thrive in fast-paced, highly ambiguous environments and get projects to completion • Coordinate with cross-functional teams to deliver strategic initiatives • Review and analyze data to inform enablement recommendations based on business gaps • Develop key performance metrics that effectively measure the success of enablement programs • Interpret key performance metrics to identify opportunities for impact and ensure rapid CAM ramp-up and effectiveness • Create and update onboarding content for new CAMs, ensuring relevance and accessibility. • Develop documentation and reference materials to support CAM teams in quickly finding and adopting sales content

• conducts quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies • optimizes the effectiveness of the offshore coding (post-visit) team • analyzes the performance of the offshore coding team and creates strategies to maximize associate output • cultivates relationships with onshore and offshore coding teams including leaders • serves as liaison and primary point of contact with the offshore (vendor) leaders • advises coding leaders to develop functional strategies (often segment specific) on matters of significance • develops strategies for continuous improvement of offshore coding processes and quality in partnership with Coding Operational Excellence and Regional Coding Leaders • partners with analytics to develop quality assurance program on post-visit reviews • analyzes trends and shares results with coding leaders/teams • monitors quality and addresses performance gaps • researches and interprets correct coding guidelines and internal business rules to respond to inquiries and issues • may participate in coder education programs on coding compliance • follows state and federal regulations as well as internal policies and guidelines while analyzing coding information and medical records • partners with coding teams (consultative coders) on the special handling of Mergers & Acquisitions • leads Special Projects for onshore and offshore coding teams • participates in chart reviews to identify educational opportunities • conducts research as needed • participates in Payer calls/chart reviews • may participate in provider education programs on coding compliance • exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision

• Lead end-to-end **IAM program delivery**, ensuring scope, timelines, budget, and quality targets are met. • Drive implementation and enhancement of IAM platforms such as **Okta, SailPoint**, and broader IAM ecosystems. • Manage **audit, compliance, and regulatory requirements**, including controls validation, audit readiness, and reporting. • Ensure alignment with **security principles, IAM best practices, and risk management frameworks**. • Coordinate closely with **network, infrastructure, and security teams** for seamless IAM integrations. • Execute programs using **Agile/Scrum methodologies**, managing sprints, backlogs, and delivery tracking via **Jira**. • Lead **change management** initiatives to introduce IAM process and system changes with minimal business disruption. • Act as a primary point of contact for **business, IT, and security stakeholders**, ensuring alignment and clear communication. • Manage **global, distributed teams** across multiple time zones. • Prepare and maintain **compliance documentation, governance artifacts, and executive-level reports**.

• Facilitate successful implementation of Medicaid health plan operations programs by coordinating with cross-functional teams • Enhance operational efficiency, ensure compliance with regulatory standards, and contribute to overall healthcare operations success • Assist in the management of stakeholder relationships and establish communication channels regarding claims payment, contract or benefit setup • Collect, analyze, and interpret operational data to identify trends and insights for decision-making and improvements • Analyze operational issues, provider complaints, and propose solutions • Apply knowledge of medical coding and billing to ensure accurate claims processing • Review and analyze complex claim documentation and assess policy coverage • Identify potential risks that could impact health plan operations and develop proactive mitigation plans • Ensure program deliverables meet quality standards and comply with relevant regulations and best practices • Implement change management strategies during program implementation