Role Description Provides and coordinates a wide array of administrative and service coordination activities for the School of Origin Transportation (SOOT) program. This is a program administered by the Department of Children and Families (DCF) to ensure children remain in the school in which the child was enrolled at the time of each placement (unless it is not in the child’s best interest to remain in that school). This position provides assistance with customer service activities and supports the SOOT program’s operational activities. This position collaborates with SOOT staff for the coordination of transportation for program participants. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. Duties and Responsibilities - Provide excellent customer service to state partners, families, and providers. - Assist with transportation scheduling and confirmations for multiple transportation providers. - Handle initial requests by entering requests and providing information related to determinations. - Perform a wide variety of administrative and support tasks, including composing emails and fielding telephone calls. - Support quality assurance activities by keeping information updated and assisting with monthly reports. - Attend meetings, trainings, and supervision as required by ABH, SOOT Program Manager, Supervisors, Directors, and DCF staff. - Comply and work towards goals established by DCF and ABH. - Maintain internal communications; notify supervisors with all relevant client or program-based information. - Document all interactions and activities within required timeframe and in required format. - Foster a team environment, including providing coverage as needed for other members of the team. - Maintain confidentiality of all client protected health information and adhere to all HIPAA related policies and procedures. - Attend annual Conflict of Interest training, HIPAA training, and all training required by Program Managers and/or DCF. - Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds. - Perform other tasks/responsibilities as required to support the business operations. Qualifications - Associate’s degree in Human Services or related field preferred but not required. - Transportation Routing software experience preferred but not required. - 2+ years of related experience. Knowledge/Skills/Abilities - Knowledge of the child welfare system and the various needs of families in the foster care system. - Demonstrate an ability to work in a fast-paced environment with competing priorities. - Strong attention to detail with an ability to work independently on multiple tasks. - Knowledge of cultural diversity, engagement, and ethics. - Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Outlook); internet. - Strong written and verbal communication skills required.

• Manage a portfolio of L&D programs, ensuring clear prioritization, timelines, and execution. • Look across programs to identify overlaps, gaps, and opportunities to create a more cohesive end-to-end learning experience. • Partner with Learning Designers to refresh and evolve programs based on learner feedback, UX and user journeys, behavioral data, and organizational priorities. • Manage integrated platforms, program calendars, dashboards, and planning processes, ensuring visibility, prioritization, and alignment across stakeholders. • Deliver and own technology-enabled learning experiences and tech stack that scale effectively in a Virtual First environment.

Role Description Provides support to Molina functional areas through program management, including: - Policy, workflow and process documentation - Management of program controls, vendor practices, budgets, governance frameworks, playbooks and best practices - Champion networks, as applicable Responsible for ensuring well-documented: - Policies - Workflows - Program controls - Internal and third-party practices - Playbooks and best practices for respective program - Manages program budget, as applicable, supporting project prioritization - Collaborates with leadership on projects that support Quality compliance with regulatory and accreditation efforts - Acts as the primary liaison between internal departments (e.g., CA Quality, MHI Quality, Healthcare Services, Government Contracts, Network, Compliance, etc.) to ensure policies, procedures, and workflows align with NCQA requirements - Evaluates and interprets accreditation guidelines at least annually, monitoring performance metrics (HEDIS, CAHPS) to ensure compliance with standards - Prepares and submits necessary documentation, reports, and evidence of compliance for regulatory compliance and NCQA accreditation - Tracks performance metrics and ensures value realization from deployed solutions - Coordinates recurring meetings to support governance framework and decision-making processes, as needed - At the direction of program (CoE, Shared Service or other functional area) leadership, supports portfolio management and/or initiative-specific change and project management - Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral - Routinely reviews program collateral to ensure current and accurate reflection of business needs - Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team - Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations - Generates and distributes standard reports on schedule Qualifications - At least 4 years of Program and/or Project management experience, or equivalent combination of relevant education and experience - Operational Process Improvement experience - Managed Care experience, preferably in a shared service, CoE or matrixed environment - Experience with Microsoft Project and Visio - Strong presentation and communication skills - Understanding of NCQA Accreditation standards, HEDIS, CAHPS and state regulatory requirements (DHCS, DMHC) - Strong project management skills, including ability to manage timelines, facilitate meetings and communicate changes in NCQA accreditation standards and state regulations - Proficient in Microsoft Office Benefits - Molina Healthcare offers a competitive benefits and compensation package

Experience - 15-22 years Location - Chennai Notice Period - 45 days About Us “Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Role Description Responsibilities - • Support the Head of T&O Program Masterplan & Schedule Management on resolving program conflicts and proactive management of cross-program dependencies to mitigate delivery bottlenecks and optimize sequencing and throughput. This includes: • Facilitate daily/ weekly forums, including minutes of meetings (MoM) documentation, to manage cross-program dependencies, facilitate communication, and resolve conflicts in a timely manner • Create and maintain comprehensive artefacts (e.g., portfolio masterplan, concentration risks analysis and impact assessment) monthly for actionable insights to T&O Management Teams, Investment Committees and relevant business units • Support bank-wide outreach initiatives and coordinate with relevant stakeholders to resolve scheduling conflict or gather/ validate data for trend analysis • Conduct scenario analysis (on a as-needed basis) to identify potential risks, outline implications and recommend strategic actions • Explore and implement automation solutions for compiling the portfolio masterplan • Develop and maintain strong relationships with key stakeholders to ensure seamless communication and collaboration • Provide ad-hoc support to T&O Management Teams or strategic programs in responding to regulators Responsibilities – Process Mapping • Support the Head of T&O Program Process Design & Mapping on documenting, standardizing, and optimizing end-to-end processes across transformation programmes. The role focuses on ensuring process clarity, ownership alignment, and efficiency within and between key delivery workstreams. This includes: • Facilitate process walkthroughs and workshops with business, operations, and technology teams to capture current (“as-is”) and target (“to-be”) process states. • Develop and maintain detailed process maps, swim lanes, and control points in accordance with Group standards. • Identify process gaps, redundancies, and control weaknesses, and propose design improvements or automation opportunities. • Collaborate with programme and QA teams to ensure process maps align with approved solution designs, business requirements, and operating models. • Maintain a central process inventory and ensure version control for process artefacts and related documentation. • Coordinate with Risk, Controls, and Audit teams to validate that mapped processes meet compliance and regulatory requirements. • Provide insights and recommendations to T&O Management and Governance Committees to support decision-making and continuous improvement. • Deliver ad-hoc process mapping and analysis support to major transformation programmes or regulatory remediation initiatives. Responsibilities – Deep Dives (Quality Assurance) • Support the T&O QA Lead in conducting structured deep-dive reviews on priority programmes to assess delivery readiness, design quality, and adherence to governance standards. This includes: • Plan and execute QA deep dives across programme workstreams and delivery phases, focusing on design, architecture, and control effectiveness. • Review key artefacts (e.g. BRDs, Solution Intents, Release Plans, RAIDs) to validate completeness, traceability, and evidence of stakeholder endorsement. • Identify control gaps, design weaknesses, and governance deviations; document findings and recommended actions. • Engage directly with Programme Leads, Architects, and PMOs to confirm facts, validate progress, and track remediation. • Prepare QA summary reports highlighting key risks, maturity assessment, and evidence-based assurance ratings. • Support QA input into SteerCo packs, PgSC updates, and audit responses. • Maintain central QA evidence logs, trackers, and lessons learned for future assessments. Responsibilities – Resourcing • Responsible for assessing the bank’s current resourcing landscape, identifying gaps and inefficiencies, and designing a Target Operating Model (TOM) to enhance resourcing estimation, man-day forecasting, and cost management. The role will also focus on streamlining processes related to hiring requests and workforce planning. This includes: • Analyse large and complex datasets to assess the current resourcing state, identify issues, and develop actionable insights. • Provide ad hoc analytical support on various resourcing topics as needed to inform decisions and drive continuous improvement. • Work closely with stakeholders across functions to understand current pain points, clarify requirements, and align on improvement opportunities. • Design and implement process enhancements to improve accuracy, efficiency, and transparency in resourcing and forecasting. • Navigate ambiguity effectively and make data-driven recommendations to support decision-making in a dynamic environment. Key Requirements: • Communication & stakeholder management: Strong verbal and written communication skills to effectively interact with tea members and stakeholders; ability to manage multiple stakeholder groups to facilitate alignment in complex environments • Problem-solving & analysis: Ability to identify issues/ root causes and contributing to the development of effective solutions; analyse data to support decision-making • Adaptability: Flexibility to adapt to fast-changing environments and requirements, and ability to digest new concepts quickly • Proactivity: Taking initiative to identify potential risks and issues early, and support the implementation of mitigation strategies • Visualization & attention to detail: Ability to create clear and engaging slides/ visuals tailored for different types of audiences, ensuring accuracy and effective communication of key messages • Project management: Basic understanding of project management principles, including prioritization, resource allocation and schedule management Preferred Skillsets: • MS Office proficiency: Skilled in Excel, PowerPoint, and Word; experience in working with large data sets • Tool knowledge: Familiarity with Clarity, Tableau and/or Azure DevOps (ADO) is preferred • Tech & Ops Understanding: Basic knowledge of technology and operations concepts (e.g., testing cycles, operational workflows etc.) • Project Management skills If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.