• Supervise the overall operation of a program, including multiple projects for one client. • Implement a clear line of communication between sales and technical operations. • Serve as a consultative resource for all existing and potential clients. • Participate in presentations as required. • Responsible for budget management, cost management, scope management, risk, change management, and issue management for each assigned project and/or program. • Mentor and train team members. • Coordinate multidisciplinary due diligence efforts, evaluate asset risk, support investment decision-making, and deliver high-quality assessments.

Role Description Provides and coordinates a wide array of administrative and service coordination activities for the School of Origin Transportation (SOOT) program. This is a program administered by the Department of Children and Families (DCF) to ensure children remain in the school in which the child was enrolled at the time of each placement (unless it is not in the child’s best interest to remain in that school). This position provides assistance with customer service activities and supports the SOOT program’s operational activities. This position collaborates with SOOT staff for the coordination of transportation for program participants. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH as a leader in behavioral healthcare in all interactions and work. Duties and Responsibilities - Provide excellent customer service to state partners, families, and providers. - Assist with transportation scheduling and confirmations for multiple transportation providers. - Handle initial requests by entering requests and providing information related to determinations. - Perform a wide variety of administrative and support tasks, including composing emails and fielding telephone calls. - Support quality assurance activities by keeping information updated and assisting with monthly reports. - Attend meetings, trainings, and supervision as required by ABH, SOOT Program Manager, Supervisors, Directors, and DCF staff. - Comply and work towards goals established by DCF and ABH. - Maintain internal communications; notify supervisors with all relevant client or program-based information. - Document all interactions and activities within required timeframe and in required format. - Foster a team environment, including providing coverage as needed for other members of the team. - Maintain confidentiality of all client protected health information and adhere to all HIPAA related policies and procedures. - Attend annual Conflict of Interest training, HIPAA training, and all training required by Program Managers and/or DCF. - Demonstrate ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds. - Perform other tasks/responsibilities as required to support the business operations. Qualifications - Associate’s degree in Human Services or related field preferred but not required. - Transportation Routing software experience preferred but not required. - 2+ years of related experience. Knowledge/Skills/Abilities - Knowledge of the child welfare system and the various needs of families in the foster care system. - Demonstrate an ability to work in a fast-paced environment with competing priorities. - Strong attention to detail with an ability to work independently on multiple tasks. - Knowledge of cultural diversity, engagement, and ethics. - Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Outlook); internet. - Strong written and verbal communication skills required.

• Manage a portfolio of L&D programs, ensuring clear prioritization, timelines, and execution. • Look across programs to identify overlaps, gaps, and opportunities to create a more cohesive end-to-end learning experience. • Partner with Learning Designers to refresh and evolve programs based on learner feedback, UX and user journeys, behavioral data, and organizational priorities. • Manage integrated platforms, program calendars, dashboards, and planning processes, ensuring visibility, prioritization, and alignment across stakeholders. • Deliver and own technology-enabled learning experiences and tech stack that scale effectively in a Virtual First environment.

Role Description Provides support to Molina functional areas through program management, including: - Policy, workflow and process documentation - Management of program controls, vendor practices, budgets, governance frameworks, playbooks and best practices - Champion networks, as applicable Responsible for ensuring well-documented: - Policies - Workflows - Program controls - Internal and third-party practices - Playbooks and best practices for respective program - Manages program budget, as applicable, supporting project prioritization - Collaborates with leadership on projects that support Quality compliance with regulatory and accreditation efforts - Acts as the primary liaison between internal departments (e.g., CA Quality, MHI Quality, Healthcare Services, Government Contracts, Network, Compliance, etc.) to ensure policies, procedures, and workflows align with NCQA requirements - Evaluates and interprets accreditation guidelines at least annually, monitoring performance metrics (HEDIS, CAHPS) to ensure compliance with standards - Prepares and submits necessary documentation, reports, and evidence of compliance for regulatory compliance and NCQA accreditation - Tracks performance metrics and ensures value realization from deployed solutions - Coordinates recurring meetings to support governance framework and decision-making processes, as needed - At the direction of program (CoE, Shared Service or other functional area) leadership, supports portfolio management and/or initiative-specific change and project management - Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral - Routinely reviews program collateral to ensure current and accurate reflection of business needs - Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team - Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations - Generates and distributes standard reports on schedule Qualifications - At least 4 years of Program and/or Project management experience, or equivalent combination of relevant education and experience - Operational Process Improvement experience - Managed Care experience, preferably in a shared service, CoE or matrixed environment - Experience with Microsoft Project and Visio - Strong presentation and communication skills - Understanding of NCQA Accreditation standards, HEDIS, CAHPS and state regulatory requirements (DHCS, DMHC) - Strong project management skills, including ability to manage timelines, facilitate meetings and communicate changes in NCQA accreditation standards and state regulations - Proficient in Microsoft Office Benefits - Molina Healthcare offers a competitive benefits and compensation package