• Support the execution of in-clinic pilots and interventions with strategic oncology partners • Provide ongoing operational support to ensure seamless collaboration between Thyme Care and provider teams • Build and maintain strong relationships with clinical, operational, and administrative stakeholders within partner organizations • Serve as a day-to-day point of contact for select accounts, ensuring responsiveness and alignment • Identify opportunities to enhance partner engagement and expand collaboration • Track, manage, and report on key initiatives, timelines, and outcomes • Collaborate cross-functionally with internal teams (clinical, operations, growth, and product) to support partner needs • Help translate insights from the field into actionable recommendations for scaling programs • Support all Commercial JV efforts operationally, ensuring alignment, coordination, and execution across joint initiatives

• Build and maintain strong relationships with key stakeholders • Develop key account champions: administrative, physician, device clinic • Identify and adapt to changes in customer leadership or organizational structure • Leverage data and analytics to track customer goals and recommend strategies for success • Maintain regular communication through check-ins, updates, product launches, and strategic reviews • Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform • Prepare and present business reviews to key decision-makers • Work closely with the Customer Success team post-launch and when clinics need to re-launch • Follow the Murj renewal process to minimize churn and drive retention • Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured • Identify upsell and cross-sell opportunities based on customer needs and engagement • Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts • Document customer interactions and platform changes accurately in Salesforce • Track and report on key account activities to support data-driven decision-making

• Serve as point of contact and intermediary for our bookkeeping clients and accounting partner. • Manage the onboarding and setup for bookkeeping clients and ensure a smooth experience. • Oversee and facilitate communication to and from clients including answering all questions you can and finding answers quickly on the ones you cannot. • Develop and maintain a quality assurance system to make sure our clients are receiving accurate books. • Other duties could include assisting in the sale of this service, handling client matters, and attending events to represent this service to our clients.

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable