• Support the execution of in-clinic pilots and interventions with strategic oncology partners • Provide ongoing operational support to ensure seamless collaboration between Thyme Care and provider teams • Build and maintain strong relationships with clinical, operational, and administrative stakeholders within partner organizations • Serve as a day-to-day point of contact for select accounts, ensuring responsiveness and alignment • Identify opportunities to enhance partner engagement and expand collaboration • Track, manage, and report on key initiatives, timelines, and outcomes • Collaborate cross-functionally with internal teams (clinical, operations, growth, and product) to support partner needs • Help translate insights from the field into actionable recommendations for scaling programs • Support all Commercial JV efforts operationally, ensuring alignment, coordination, and execution across joint initiatives

• Build and maintain strong relationships with key stakeholders • Develop key account champions: administrative, physician, device clinic • Identify and adapt to changes in customer leadership or organizational structure • Leverage data and analytics to track customer goals and recommend strategies for success • Maintain regular communication through check-ins, updates, product launches, and strategic reviews • Establish and manage relationships with key operators, ensuring a consistent review of their performance on the Murj platform • Prepare and present business reviews to key decision-makers • Work closely with the Customer Success team post-launch and when clinics need to re-launch • Follow the Murj renewal process to minimize churn and drive retention • Negotiate contract renewals in partnership with Murj legal, ensuring price increases are secured • Identify upsell and cross-sell opportunities based on customer needs and engagement • Collaborate with all stakeholders to drive product adoption and expand revenue within existing accounts • Document customer interactions and platform changes accurately in Salesforce • Track and report on key account activities to support data-driven decision-making

Role Description The Curvature Account Manager will focus on generating leads, building and maintaining relationships with existing customers, representing Curvature hardware and providing support to close sales. They will strategically identify and proactively engage in business and sales opportunities to achieve identified sales related objectives while supporting Curvature promotions and campaigns. We are looking for an ambitious self-starter to be part of a fast-growing company that rewards employees that work by our shared values of service, speed, quality, integrity, and accountability to support our mission to be the most trusted source of new and preowned server, storage, and network hardware. - Prospect, identify and build relationships with potential new clients and key decision makers - Manage and engage existing clients to drive business growth - Is a “closer”, demonstrating the ability to use creativity, independent judgment, selling skills, and discretion to close transactions within company pricing and other guidelines - Manage sales process through prospecting, lead qualification, forecasting, resource allocation, account strategy and planning - Develop annual sales plan for presentation to and approval by Sales Manager - Consult with clients and prepare proposals and quotes based on their needs - Maintain knowledge of the market and competitors - Keep up-to-date knowledge of Curvature products, technology and provide detailed advice and information to customers - Build strong relationships with customers, vendors, partners and colleagues - Provide efficient, friendly and proactive customer service - Analyze multiple market factors to anticipate/identify customer problems/needs and recommend appropriate solutions - Continually look for ways to improve response times and quality of information - Track all sales activity in the pipeline management tools - Utilize strategic probing to identify, evaluate, and communicate/recommend or discuss alternative products or adjustments to the requirements - Effectively balance demands from multiple stakeholders and short-term and long-term priorities - Clearly and effectively articulate compelling value propositions and solutions for Curvature’s products to meet client requirements - Effectively demonstrate value proposition in person, on conference calls or using screen share technology - Other Duties as assigned Qualifications - 2+ years - inside sales - Proven ability to achieve sales quotas - Ability to independently manage account book and plan to meet or exceed sales quotas - Demonstrated goal attainment track record over plan year Requirements - Demonstrated new business sales expertise with proven results - Experience in IT industry specifically in sales and/or contract management - Independent and self-motivated with the ability to work remotely and independently while achieving results - Demonstrated experience with Customer Relationship Management (CRM) and order management systems such as SalesForce and Oracle - Excellent written and verbal communication skills with the ability to build customer relationships - Ability to work and promote a positive team environment - Results-oriented individual with the ability to multi-task and remain calm in a fast-paced environment - Ability to respond to rapid change, perform duties with accuracy and with a strong degree of urgency - Excellent organizational skills and the ability to solve problems and meet deadlines Education - Bachelor’s Degree in a related field such as Business, Marketing, Finance or IT Travel - <5%

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable