• Serve as point of contact and intermediary for our bookkeeping clients and accounting partner. • Manage the onboarding and setup for bookkeeping clients and ensure a smooth experience. • Oversee and facilitate communication to and from clients including answering all questions you can and finding answers quickly on the ones you cannot. • Develop and maintain a quality assurance system to make sure our clients are receiving accurate books. • Other duties could include assisting in the sale of this service, handling client matters, and attending events to represent this service to our clients.

• Understand the unique needs and goals of each client • Monitor and analyse client account performance and ensure issues are addressed proactively • Identify opportunities for upselling additional services or features • Act as the primary point of contact for client issues or concerns • Maintain oversight of client Zendesk tickets and escalate as necessary • Coordinate with internal teams to resolve client issues promptly and effectively • Develop and execute annual client success plans aligned to business objectives • Assist with contract renewals and negotiations to drive retention and satisfaction • Use data analytics to assess performance and recommend improvements • Report regularly on KPIs and client health metrics • Advocate for clients internally to influence improvements in products and services • Collaborate with global Account Managers to ensure consistency in client experience • Maintain accurate records of client communications, billing, and contractual obligations • Provide clients with resources and training to maximise service value • Communicate regularly with clients via calls, emails, and on-site visits where applicable

• You act as the link between customers, partners and TKD • Promote and commercialize TKD solution products in cooperation with mobile network providers for new and existing customers • Serve as the expert responsible for device lifecycle projects • Prepare analyses and define measures to achieve your sales targets • Prepare proposals and manage newly won projects

• You conduct conversations with potential clients and maintain existing contacts through regular, reliable communication • You accurately document your activities in the CRM and record your next steps • You work closely with a friendly, supportive team and receive assistance with structure, outreach, and professional development