Role Description As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience. Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services. Your ability to understand and address our customers' needs and technical challenges will be at the heart of our customer-centric approach. - Be the primary face of our organization to our customers to ensure we meet and/or exceed customer expectations on the Redpanda operation. - Work with engineering to drive and solve customer challenges from creation through resolution. - Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization. - Build tools & services to create and improve support infrastructure, from issue life cycles to trending on root causes. - Participate in on-call rotations to follow the sun in support of our customers. - Ensure customer satisfaction through strong relationships with our Customer Success team. Qualifications - 3+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems. - Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed). - Experience with deploying and troubleshooting applications in Kubernetes. - Strong experience with public cloud providers and containerization. - Proficiency in bash scripting and/or Python. - Willingness to participate in an on-call rotation. - Excellent written communication skills. - Comfortable working with a 100% distributed engineering team and remote first company. - Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting. Nice to Have - Proficiency with Go. - Experience supporting a SaaS platform. - Experience supporting a streaming platform. Benefits - Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe and a culture based on trust, transparency, communication, and kindness.

Role Description We're hiring a Principal Solution Software Engineer to bridge product vision and engineering delivery on a platform built to scale across medical specialties. HCEsquared® is a PE-backed healthcare education platform — currently focused on dermatology — that connects pharmaceutical sponsors to verified clinical outcomes and powers AI-driven content at scale. Our engineering teams, internal and contracted, need requirements translated into precise technical specifications before code is written. That translation is your job. You will own the space between the whiteboard and the pull request: turning product requirements into technical designs, integrations into working systems, and ambiguous problems into solutions that ship. You catch design flaws before they become production incidents and make sure engineering always has what it needs to build with confidence. We ship through AI-assisted development — person-agent pairs using tools like Claude Code. You'll be fluent in that model and help set the standard for how it's used. Accountability - Solutions meet documented requirements with zero critical post-deployment defects from design or requirements gaps. - All platform integrations operational, documented, and maintainable. - Specifications complete and feasibility assessed before any sprint commitment. - Documentation, integration maps, and runbooks current at all times. - Engineering teams always have what they need to build with confidence. - Contribute to a reliable, scalable, integrated platform serving HCPs and pharmaceutical sponsors. Responsibilities - Translate requirements into technical specifications. Partner with product, design, and commercial stakeholders to define the technical approach, assess feasibility, and document specs engineering can execute without ambiguity. - Design integration architectures for new platform capabilities and third-party systems — CRM, event management, marketing automation, CMS, LMS, and data platforms. Ensure every design fits the broader platform, AWS environment, and Snowflake data strategy, and extends across new specialty markets. - Own assigned solutions from design through production. Coordinate engineering teams, vendors, and stakeholders, and enforce a definition of done that covers code review, testing, analytics instrumentation, and documentation. - Lead technical design review. No significant feature or integration enters engineering without a validated prototype and reviewed specification. - Own third-party tool and API integrations across the platform — evaluate, define requirements, and keep them documented and maintainable. - Own the technical documentation layer: architecture diagrams, integration maps, API specs, and operational runbooks. - Provide build-vs-buy assessments for new tools and platform decisions, with evidence-based recommendations to the CTDO. Qualifications - Demonstrated leadership essentials as described above. - 4-year degree from an accredited academic institution. - 7+ years in solution engineering, technical product management, software architecture, or a senior IC engineering role. - Proven ability to write precise technical specifications engineering can execute without architectural ambiguity — this is core to the role. - Strong experience integrating third-party systems via REST APIs, webhooks, OAuth 2.0, and SAML 2.0 across a modern SaaS stack. - Web application architecture fluency at the level of a senior technical reviewer — ideally Next.js or React with AWS-hosted backend services. - Integration and architecture experience with headless Next.js, CMS, LMS, CRM, marketing automation, and event management platforms — not just as a user. - Strong QA, testing, and documentation discipline — runbooks, integration maps, and architecture diagrams are default deliverables. - Comfort working in an AI-assisted development environment (GitHub Copilot, Claude Code, or equivalent) is expected. - Healthcare or regulated industry experience preferred; familiarity with HCP platforms, pharma compliance, or medical education tech is a differentiator. Benefits - Fully remote work environment with a flexible time off policy. - Dedicated professional development support, including reimbursement for approved learning and development activities. - Comprehensive wellness benefits, including medical, vision, and dental coverage, with a significant portion of premiums subsidized for employees and eligible dependents, as well as access to HSA, FSA, and Dependent Care FSA plans. - Employer-paid life insurance, short-term disability, and long-term disability coverage. - 401(k) retirement plan with company matching. - Cell phone reimbursement for business use. - Home office stipend to support a productive remote setup.

Role Description We are seeking a Model Serving Engineer to design, build, and operate high-performance, highly reliable inference platforms for serving large machine learning models in production. The role focuses on the systems engineering side of AI deployment, including: - Request routing - Batching - Caching - Autoscaling - GPU utilization - End-to-end observability across diverse model workloads The ideal candidate brings strong distributed systems and performance engineering expertise, has shipped serving systems at scale, and understands the trade-offs between latency, throughput, cost, and quality in ML serving. Qualifications - Bachelor’s or Master’s degree in Computer Science or a related field - Six or more years of experience in distributed systems, infrastructure, or ML platform engineering - Strong proficiency in Python and a systems language such as Go, Rust, or C++ - Deep experience operating high-throughput, low-latency services in production - Hands-on experience with LLM or large model inference frameworks such as vLLM or TensorRT-LLM - Strong understanding of GPU architecture, memory hierarchies, and accelerator utilization - Familiarity with Kubernetes, autoscaling, and modern cloud platforms - Experience with observability stacks including metrics, tracing, and structured logging - Solid grounding in performance engineering and capacity planning - Strong communication and incident response skills Requirements - Design and operate model serving platforms supporting diverse workloads including LLMs, vision models, and recommendation systems - Optimize inference performance using continuous batching, paged attention, speculative decoding, and request multiplexing - Implement multi-tenant routing, rate limiting, and quality-of-service policies across model endpoints - Build autoscaling and capacity management systems that balance latency, throughput, and cost - Tune GPU utilization, memory management, and KV cache strategies for LLM serving workloads - Integrate model serving with API gateways, identity systems, and observability platforms - Implement caching, prompt deduplication, and response reuse strategies where appropriate - Drive end-to-end observability including latency histograms, queue dynamics, GPU utilization, and error tracking - Develop deployment workflows including canary releases, shadow testing, and automated rollback - Operate incident response for high-availability AI services and drive durable reliability improvements - Collaborate with ML and product teams to support new model releases and capability rollouts - Implement security controls including request signing, content filtering, and abuse detection at the serving layer - Document operational procedures, performance characteristics, and tuning guidance for internal teams - Stay current with AI serving research and translate advances into production capabilities Benefits - Competitive base salary commensurate with experience - Full-time, direct W2 employment with Bright Vision Technologies - Long-term, multi-year engagement aligned to the Bright Vision SOW delivery roadmap How to Apply For immediate consideration, please send your resume to [email protected] or contact us at (908) 698-4899. We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Role Description WSP is currently initiating a search for an Underground Transmission Line Project Engineer for our St. Louis, MO or San Diego, CA office locations, however, the selected candidate may work from any mutually acceptable location in the United States. Be involved in projects with our Transmission Line Engineering Team and be a part of a growing organization that meets our clients' objectives and solves their challenges. This Opportunity provides technical assistance and guidance for multi-site/phase due diligence, investigation, remediation, impact assessment, permitting, design, development, and construction of utility, industrial, and commercial scale projects in the public and private sector. - Routinely assist with the research, design, concept development, and construction of transmission and distribution substations, power distribution, power regulation, renewable energy, as well as protection and control systems. - Substantiates reports and documentation regarding material, installations, component, and construction specifications. - Ensures that responsibilities are delivered and adhered to with a level of quality that meets or exceeds acceptable industry standards for design, safety, and functionality. The successful candidate will be involved in all aspects of underground transmission line design and execution, including the following: - Development of engineering work plans, budgets, and proposals - Conceptual design and feasibility studies - Preparation of construction cost estimates - Cable system design - Detailed design and engineering including construction specifications and drawings - Supporting projects in construction - Both internal and external (Client) interactions - Participation in industry-related events (i.e. conferences) - Exercise responsible and ethical decision-making regarding company funds, resources, and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures. - Perform additional responsibilities as required by business needs. Qualifications - Bachelor’s Degree in Engineering, or closely related discipline (or equivalent experience). - 5 to 7 years of relevant post education experience as an electrical engineer providing design deliverables for large capital projects. - Engineer in Training Certification. - Experience in the engineering of underground high voltage transmission lines including route design, knowledge of survey and geotechnical requirements, cable system calculations, detailed design, development of construction bid packages, support during construction, and successful completion of underground transmission line projects. - The candidate must have a strong command of the English language with good written and oral communication skills to communicate effectively with internal team members and external client personnel. - Experience using the Microsoft Office software suite, CYMCAP, and Pull Planner. - Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies. - Proficient knowledge of engineering principles, practices, process, design/build, and the application to permitting and project work-related issues. - Experience with infrastructure planning, design, and construction management; including active involvement in a variety of rehabilitation and new design projects. - Working knowledge with process and concepts for reducing and eliminating the use or generation of hazardous substances/greenhouse gas. - Working knowledge of relevant civil construction laws, codes, regulations, compliance practices, and record-keeping requirements. - Ability to make technical computations and calculations involving the application of engineering principles, understanding plans and specifications, and making factual comparisons to the appropriate regulations. - Project management experience with small to mid-level projects including tracking hours and expenses for project work. - Ability to plan and conduct inspections and investigations on various aspects of the construction and design of facilities or structures, applying applicable regulations and policies. - Effective interpersonal and communication skills when interacting with others, expressing ideas effectively and professionally to an engineering and non-engineering audience. - Highly capable self-leadership with attention to detail, multi-tasking, and prioritization of responsibilities in a dynamic work environment. - Ability to work independently and provide guidance and leadership to junior team or project members, with strict adherence to QA/QC. - Proficiency with technical writing, office automation, discipline-specific design software (i.e., MicroStation, AutoCAD, Civil 3D), technology, math principles, predictive models, spreadsheets, and tools. - Developed critical thinking and problem-solving skills required to apply technical knowledge to reach conclusions from testing results, data collation, statistical analysis and arriving at the most effective, economical, and logical solution. - Ability to assertively direct others in the field such as subcontractors and others to consistently complete tasks safely and efficiently. - Ability to work schedules conducive to project-specific requirements that may extend beyond the typical workweek. - Occasional travel may be required depending on project-specific requirements. Preferred Qualifications - Master’s Degree in Engineering - Essential Professional Licensure/Certification - Experience managing small to mid-size projects - 40-Hour OSHA Health & Safety Training (HAZWOPER) (29 CFR 1910.120) preferred - Basic First Aid and Adult CPR training desired Benefits - WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. - Benefits include coverage related to medical, dental, vision, disability, and life. - Retirement savings. - Paid sick leave. - Paid vacation (or other personal time). - Paid parental leave. - Paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. Compensation Expected Salary (all locations): $100,000-$125,000 WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.