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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Magento Support Engineer
Location
Canada
Posted
83 days ago
Salary
0
Seniority
Mid Level
Job Description
Magento Support Engineer
NTT DATA Services
Role Description We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada. In this Support Engineer role, provide application support for Adobe Commerce (Magento). Responsibilities include: - Incident management - Bug resolution - Performance tuning - Environment monitoring - Support for integrations across global eCommerce operations Specific tasks include: - Troubleshooting Magento storefront, Admin, API, checkout, and order flow issues - Resolving module conflicts, theme rendering issues, indexing failures, and caching problems - Managing incidents, performing root-cause analysis, and applying patches or configuration fixes - Supporting Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance - Monitoring logs, queues, cron jobs, and overall system health - Troubleshooting integrations with ERP (SAP/Oracle), PIM, OMS, payment gateways, shipping, and tax services - Validating API calls (REST/GraphQL), data transformations, and sync failures - Supporting Adobe Commerce Cloud (PaaS), AWS, Azure, or GCP deployments - Assisting with CI/CD, Docker/Kubernetes-based deployments, and rollback management - Working with product managers, QA, infra teams, and developers - Producing RCA reports, deployment documentation, and knowledge base articles Qualifications - 5+ years of Magento/Adobe Commerce support or development experience - 5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills - 5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups Company Description NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. - One of the world's leading AI and digital infrastructure providers - Unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services - Consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future - Global Top Employer with experts in more than 50 countries - Access to a robust ecosystem of innovation centers and established/start-up partners - Part of NTT Group, which invests over $3 billion each year in R&D
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