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Air Methods logo
Air Methods

Elevating Critical Care

Senior Unified Communications Analyst

CommunicationsCommunicationsFull TimeRemoteSeniorTeam 1,001-5,000Since 1980H1B SponsorCompany SiteLinkedIn

Location

Nebraska

Posted

60 days ago

Salary

$104K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishVoIP

Job Description

Senior Unified Communications Analyst

Air Methods

• Design, implement, and maintain unified communications systems including VoIP, instant messaging, and contact center platforms. • Administer and support Microsoft Teams, Cisco Webex, and related collaboration tools across the enterprise environment. • Monitor system performance, troubleshoot escalated UC incidents, and implement proactive solutions to ensure high availability and reliability. • Partner with network and security teams to ensure UC infrastructure aligns with organizational security policies and compliance requirements. • Evaluate new UC technologies, prepare recommendations, and lead implementation projects including vendor coordination and user training. • Develop and maintain technical documentation, standard operating procedures, and system architecture diagrams for all UC platforms. • Support radio systems, console equipment, disaster recovery equipment, PBX and related systems used to communicate with emergency medical services aircraft and personnel. • Interfaces with telecom, radio system vendors and console vendors to troubleshoot problems with these systems.

Job Requirements

  • Bachelor’s degree (BS/BA) from four-year college or university in Information Technology, Computer Science, or related field and 5 to 7 years’ related experience and/or training; or equivalent combination of education and experience.
  • Minimum 5 years of hands-on experience designing and supporting enterprise UC environments, including VoIP telephony, video conferencing, and messaging platforms.
  • Demonstrated experience with Session Initiation Protocol (SIP), dial plan design, and call routing in a multi-site organization.
  • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex UC issues in a fast-paced environment.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Extensive understanding of two-way radio systems, base stations, repeaters, antenna systems and remote-control methods.
  • Knowledge of telecom circuits.
  • Knowledge of dispatch console systems.
  • Advanced proficiency with Microsoft Teams, Cisco Unified Communications Manager (CUCM), and Microsoft Suite including Word, Excel, PowerPoint, and Outlook.
  • Cisco Certified Collaboration Associate (CCCA) or Microsoft Teams Administrator Associate certification preferred; CCNP Collaboration or equivalent a plus.

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