Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a CRM Architect, you will play a vital role in our CRM strategy by supporting our enterprise customers throughout their ServiceNow journey, defining the business value and tailoring end-to-end solution architecture to their specific needs, business model, value chains, and streams. You will collaborate closely with stakeholders to understand their strategic objectives, bring industry best practices for common challenges and use cases, map these to ServiceNow Industry Solutions, and help the customer understand the value of ServiceNow compared to competitors. You will also document and guide the delivery of transformative ServiceNow implementations, leveraging your experience and knowledge of the telecommunications industry. Key Responsibilities: Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations. Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices, with strong focus on service management, customer service, automation, and user experience, clearly defining the value of ServiceNow. Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve/exceed business results. Make sense of complex or contradictory information to effectively solve problems. Cross-Functional Collaboration: Work closely with IT, operations, business stakeholders, product, and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry. Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization, and implementation of ServiceNow Industry Solutions. Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients. Qualifications AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. CRM Transformation Experience: Proven experience leading or contributing to end-to-end CRM transformation initiatives, including assessment of legacy CRM landscapes, definition of target operating models, redesign of customer-facing processes (sales, service, fulfillment), and execution of large-scale CRM platform rollouts. Experience guiding customers through change management, adoption, and value realization in complex, multi-stakeholder CRM programs. Implementation Service Expertise: Proven experience as a Presales Architect, Solution, Platform Architect, or Principal Consultant in competitive solutions, such as e.g., Salesforce, Microsoft, or Pegasystems, with a strong understanding of service management and customer service processes. ServiceNow Knowledge: Familiarity with ServiceNow, especially in Customer Service Management (CSM) or Field Service Management (FSM), or IT Service Management (ITSM), is a plus. Willingness to learn and become certified in ServiceNow if not already. Consultative Mindset: Strong problem-solving skills with the ability to think strategically and drive complex projects from concept to completion. Stakeholder Management: Excellent communication skills with the ability to engage and influence stakeholders at all levels. Technical Acumen: Understanding of integration, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences. User Experience: Ability to deliver solutions that provide best-in-class user experience with a focus on ease of use, logical process flows, accessibility, and productivity. Analytical Skills: Experience in analyzing business processes, creating workflow diagrams, and documenting requirements in a clear and concise manner. Certifications: Competitive certifications, such as Salesforce certifications (e.g., Service Cloud Consultant) or ServiceNow certifications (e.g., CSA, CIS-CSM), are highly preferred. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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• Execute the firm’s press release process, partnering closely with requestors and the Marketing team from intake through publication. • Draft, edit, and proofread press releases to ensure accuracy, clarity, adherence to firm style, and protection of client confidentiality. • Revise and enhance content to ensure messaging is consistent and aligned with brand standards. • Conduct research using client websites and other sources to support press release development. • Coordinate with the Marketing team to ensure proper formatting, including hyperlinking to relevant client content. • Perform thorough quality control checks prior to publication. • Manage multiple requests simultaneously, delivering work in a timely, efficient, and accurate manner. • Communicate proactively with requestors, including providing status updates, gathering input, and securing final approvals. • Engage with lawyers and other professionals to drive projects forward and ensure deadlines are met. • Support reporting and tracking efforts related to media coverage, awards and rankings, communications metrics, and other performance indicators. • Help maintain and enhance submission schedules, editorial calendars, dashboards, and other tracking tools. • Assist with research, content development, and distribution of firm communications, including press materials and daily news updates.

Role Description Join our team as a Theme Park Vacation Coordinator, assisting families and travelers who are planning theme park vacations while working remotely. In this role, you will support clients as they organize travel plans that include theme park visits, accommodations, and activities designed to create memorable vacation experiences. Your focus will be on coordinating travel arrangements, organizing itineraries, and ensuring that all reservation details are clearly documented and easy for clients to follow. As a Theme Park Vacation Coordinator, you will help clients review park ticket options, accommodations, transportation arrangements, and daily planning considerations. Many theme park vacations involve multiple reservations and scheduled experiences, so attention to detail and organization are essential. You will assist clients by organizing travel timelines, confirming bookings, and maintaining accurate documentation so travelers feel prepared before their departure. Clear communication is important throughout the planning process. Clients rely on accurate information about schedules, reservations, and travel details. You will help ensure that all confirmations are organized and that itinerary details are communicated clearly. This position is fully remote and well suited for individuals who enjoy helping families plan structured vacations while maintaining organized workflows. Training is available for all new hires to ensure familiarity with planning systems, reservation documentation, and the coordination process used to organize theme park travel experiences. Qualifications - Strong organizational and communication skills - Detail-oriented with reliable follow-through - Comfortable working independently in a remote environment - Interest in hospitality or leisure travel planning Requirements - Assist clients with reviewing theme park vacation options - Coordinate park tickets, accommodations, and travel arrangements - Organize itineraries and reservation confirmations - Maintain accurate booking documentation - Communicate planning updates and travel information clearly Benefits - Training and onboarding support - Flexible remote scheduling - Performance-based pay structure - Professional guidance and mentorship - Access to planning tools and resources

Role Description The Vacation Coordinator supports clients by managing planning logistics and coordinating vacation details from beginning to completion. In this role, you will assist with organizing reservations, tracking planning timelines, and ensuring all documentation is complete and accurate. Your focus will be on organization, consistency, and communication while supporting clients throughout the planning process. You will work within established workflows to coordinate accommodations, activity options, scheduling considerations, and confirmations so each experience is clearly structured. This position is centered on coordination and client support and is not sales driven. The role is fully remote and designed for individuals who are comfortable working independently while following defined processes and quality standards. Comprehensive training is provided to ensure you understand systems, expectations, and procedures before supporting clients. Ongoing professional guidance is available to help you remain confident and consistent in your responsibilities. This role is well suited for individuals who enjoy managing details, maintaining organized records, and contributing to a smooth planning experience in a structured remote environment. - Coordinate accommodations, activity options, and scheduling details - Manage confirmations, planning timelines, and records - Assist clients with planning-related questions and next steps - Handle documentation and payment processing accurately - Maintain clear and timely communication Qualifications - Strong organizational and communication skills - Detail oriented and reliable - Comfortable working independently in a remote environment - Interest in coordination focused roles Benefits - Comprehensive training and onboarding - Flexible remote scheduling - Performance-based pay structure - Ongoing professional guidance - Access to planning tools and systems