• Define the strategic roadmap for MoonPay Institutional, working closely with the business head and senior leadership to prioritize the initiatives that create the most commercial leverage • Lead high-value partnership negotiations and deal structures with institutional clients and financial infrastructure providers • Translate market signals and competitive intelligence into clear recommendations that shape product direction and go-to-market strategy • Drive execution across Product, Legal, Compliance, Sales, and Engineering, holding each workstream to a high standard of delivery • Identify white space opportunities in the institutional crypto market and develop the business case to pursue them

Role Description The incumbent will work under direct supervision of the Sustainable Finance Specialist, and in close collaboration with other SFH team members. The intern will support the delivery of SFH’s broader private finance objectives and the workplan of the FC4S network. They will assist with the following duties and responsibilities: - Data Analysis & Research (Insight Generation) - Market Intelligence & Horizon Scanning: Monitor and analyze emerging global trends in sustainable finance, with a specific focus on transition, adaptation, and resilience finance, and specific actors among which financial centers or export credit agencies. - Thought Leadership & Reporting: Produce high-quality analytical outputs, including data-driven briefing notes, issue briefs, and market intelligence reports. - Data Synthesis & Benchmarking: Analyze quantitative and qualitative data gathered from FC4S member financial centers and produce an annual report highlighting network members’ main achievements. - Strategic positioning - Assist in identifying strategic funding opportunities and mapping potential institutional or private sector partners. Draft compelling concept notes, donor proposals, and targeted pitch decks to secure resources. - Help develop and refine a cohesive, impactful narrative around the FC4S network’s value proposition and achievements. Create engaging internal and external communications assets (presentations, talking points, executive summaries, and member spotlights) tailored to specific audiences. - Provide content and logistical support for regional roundtables, peer-learning circles, and thematic workshops as needed. Qualifications - Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher); - Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent); - Have recently graduated with a university degree and, if selected, must start the internship within one-year of graduation; - Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program. Requirements - Field of study required: international development, sustainability, finance, business, economics, political affairs, sustainable finance, or any related field. - At least 1 year of relevant experience in sustainable finance, public policy, development finance, or related research through either academic coursework/research and/or professional experience is highly required. - Experience in research and data analysis (quantitative and qualitative), including collecting, cleaning, synthesizing, and interpreting datasets to generate actionable insights is highly desirable. - Familiarity with sustainable finance concepts and instruments is highly desired. - Experience in writing peer-reviewed reports, academic papers or thought pieces is highly desired. - Proficiency in the use of Microsoft Office Suite of products is required. - Familiar with data visualization tools (e.g., Power BI, Tableau, R, etc.) is desired. - Fluency in written and spoken English is required. Benefits - Interns must provide proof of enrolment in health insurance plan. - UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship. - Interns may be given a stipend according to UNDP Internship Policy: the stipend is to help cover basic daily expenses related to the internship, such as meals and transportation at the duty station. - Interns are not staff members and may not represent UNDP in any official capacity.

Title: Customer Service Strategy and AI Manager Location: Des Moines, IA, United States Boone, IA, United States (Hybrid) (Hybrid) SUMMARY We are seeking a department leader to oversee and organize key functions within Customer Service operations. This role is responsible for managing the U.S.-based Customer Service team, including staff performance, service level agreements, quality standards, revenue, and expenses. The position will also lead AI initiatives across the department to improve efficiency and service delivery, play a major role in workforce management through forecasting volume, revenue, and expenses, and support the successful onboarding of new clients. Ideal candidates will bring strong operational leadership, customer service management experience, analytical skills, and a focus on process improvement. Essential Functions - Maintains confidentiality of CDS Global and its clients’ proprietary information. - Directs, plans, coordinates, and organizes major functions of one or more departments, with primary leadership responsibility for the U.S.-based Customer Service operation. - Manages Customer Service staff, service level agreements, quality expectations, revenue, and expenses to ensure operational effectiveness and client satisfaction. - Establishes and monitors short- and long-range goals and objectives based on company strategy, client needs, and industry direction. - Develops, implements, and/or revises department procedures, budgets, workforce planning practices, and client care protocols. - Leads and supports AI initiatives across the Customer Service department to improve service delivery, operational efficiency, and business outcomes. - Oversee workforce management tools and processes, including forecasting customer contact volume, staffing needs, revenue, and expenses. - Maximizes departmental resources to enhance division effectiveness and efficiency within CDS Global. - Maintains regular communication with clients, management, and staff, including supporting the onboarding of new clients and ensuring smooth operational transitions. - Consults, trains, and/or conduct presentations of pertinent information to management, clients, and staff. - Establishes and maintains effective communication with other CDS Global business units. - Communicates department objectives, performance expectations, and strategic priorities to staff. - Organizes, administers, or authorizes major department functions including, but not limited to, personnel changes, career development, disciplinary actions, transfers, promotions, compensation, leaves of absence, and CDS Global policy administration. - Authorizes departmental expenditures within pre-approved budgetary guidelines. - Advises and consults with others on complex matters requiring application of legal, financial, technical, operational, and management principles. - Continually learn and apply new information in a fast-paced, dynamic environment. - Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. - Interacts in a cooperative and professional manner with all levels of employees, clients, and vendors in a team-oriented environment. - Follows all CDS Global ergonomic and safety policies. Additional Duties and Responsibilities - Travels occasionally when required or requested. - May work extended hours as required or requested. - Perform additional duties as required or requested. EDUCATION AND/OR CERTIFICATION, SKILLS AND LICSENING - Bachelor’s Degree in Business, Management or related field, or comparable work experience. - Five or more year’s experience in industry related field or management; preference for CDS Global work experience. - Above average PC knowledge/skills. - Excellent written, verbal and presentation skills. - Demonstrated knowledge and/or experience generating business options, visualizing possibilities and formulating new approaches. - Demonstrated research and troubleshooting skills. - Proven successful leadership experience. - Demonstrated knowledge of annual work planning and budgeting, and capability of leading staff through same process. - If required to travel, has access to transportation requiring a valid driver’s license and proof of safe driving record. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job. Accepting applications with resume through Monday, May 25. Hybrid: #LI-Hybrid Onsite: #LI-Onsite Remote: #LI-Remote (State of Iowa Only) Post Offer, Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions. Equal Opportunity Employer - Veterans/Disabled What you can expect when you join CDS Global: - Full time benefit eligible employees’ reimbursement up to $750 per month for qualified expenses relating to Child and Dependent Care - Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional. We also offer comprehensive Dental and Vision plans. - In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short & Long Term Disability, Wellness and Tuition Reimbursement Programs. - Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account. - CDS Global will provide eligible employees with paid parental leave for new parents. We strive to create an environment that brings the power of diversity to life. At CDS Global, our mission, vision, and values aren’t just statements on a wall — they guide everything we do, and we’re proud to share them with every potential team member: MISSION Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve. VISION Be recognized as the trusted world leader in intelligent solutions, seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors. VALUES Integrity: We uphold honesty, transparency, and accountability in all we do. Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions. Excellence: We pursue world-class quality and continuous improvement in everything we do. Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions. Curiosity: We seek knowledge, challenge ideas, and explore new possibilities. Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. Job Recruitment Scams Warning It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information. Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process. - Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process. - All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative. Job Identification2026642 Job CategoryCustomer Service Degree LevelBachelor's Degree Job ScheduleFull time Job ShiftDay Locations 1901 Bell Avenue, Des Moines, IA, 50315, US 2005 Lakewood Drive, Boone, IA, 50036, US(Hybrid)

• Lead executive-level workshops and stakeholder engagements to align on experience strategy • Define where artificial intelligence (AI) agents can autonomously solve customer needs • Connect business landscape analysis and industry expertise to experience opportunities • Visualize and prototype ideas and partner with Agentic Experience and UX teams