Title: Customer Service Strategy and AI Manager Location: Des Moines, IA, United States Boone, IA, United States (Hybrid) (Hybrid) SUMMARY We are seeking a department leader to oversee and organize key functions within Customer Service operations. This role is responsible for managing the U.S.-based Customer Service team, including staff performance, service level agreements, quality standards, revenue, and expenses. The position will also lead AI initiatives across the department to improve efficiency and service delivery, play a major role in workforce management through forecasting volume, revenue, and expenses, and support the successful onboarding of new clients. Ideal candidates will bring strong operational leadership, customer service management experience, analytical skills, and a focus on process improvement. Essential Functions - Maintains confidentiality of CDS Global and its clients’ proprietary information. - Directs, plans, coordinates, and organizes major functions of one or more departments, with primary leadership responsibility for the U.S.-based Customer Service operation. - Manages Customer Service staff, service level agreements, quality expectations, revenue, and expenses to ensure operational effectiveness and client satisfaction. - Establishes and monitors short- and long-range goals and objectives based on company strategy, client needs, and industry direction. - Develops, implements, and/or revises department procedures, budgets, workforce planning practices, and client care protocols. - Leads and supports AI initiatives across the Customer Service department to improve service delivery, operational efficiency, and business outcomes. - Oversee workforce management tools and processes, including forecasting customer contact volume, staffing needs, revenue, and expenses. - Maximizes departmental resources to enhance division effectiveness and efficiency within CDS Global. - Maintains regular communication with clients, management, and staff, including supporting the onboarding of new clients and ensuring smooth operational transitions. - Consults, trains, and/or conduct presentations of pertinent information to management, clients, and staff. - Establishes and maintains effective communication with other CDS Global business units. - Communicates department objectives, performance expectations, and strategic priorities to staff. - Organizes, administers, or authorizes major department functions including, but not limited to, personnel changes, career development, disciplinary actions, transfers, promotions, compensation, leaves of absence, and CDS Global policy administration. - Authorizes departmental expenditures within pre-approved budgetary guidelines. - Advises and consults with others on complex matters requiring application of legal, financial, technical, operational, and management principles. - Continually learn and apply new information in a fast-paced, dynamic environment. - Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. - Interacts in a cooperative and professional manner with all levels of employees, clients, and vendors in a team-oriented environment. - Follows all CDS Global ergonomic and safety policies. Additional Duties and Responsibilities - Travels occasionally when required or requested. - May work extended hours as required or requested. - Perform additional duties as required or requested. EDUCATION AND/OR CERTIFICATION, SKILLS AND LICSENING - Bachelor’s Degree in Business, Management or related field, or comparable work experience. - Five or more year’s experience in industry related field or management; preference for CDS Global work experience. - Above average PC knowledge/skills. - Excellent written, verbal and presentation skills. - Demonstrated knowledge and/or experience generating business options, visualizing possibilities and formulating new approaches. - Demonstrated research and troubleshooting skills. - Proven successful leadership experience. - Demonstrated knowledge of annual work planning and budgeting, and capability of leading staff through same process. - If required to travel, has access to transportation requiring a valid driver’s license and proof of safe driving record. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job. Accepting applications with resume through Monday, May 25. Hybrid: #LI-Hybrid Onsite: #LI-Onsite Remote: #LI-Remote (State of Iowa Only) Post Offer, Pre-employment background check(s) conducted on qualified candidates. Post-offer, pre-employment drug/health screening(s) required for some positions. Equal Opportunity Employer - Veterans/Disabled What you can expect when you join CDS Global: - Full time benefit eligible employees’ reimbursement up to $750 per month for qualified expenses relating to Child and Dependent Care - Our competitive benefit packages include two options for our Medical Health Plans: High Deductible and Traditional. We also offer comprehensive Dental and Vision plans. - In addition, we offer generous PTO, Holiday Pay, Basic/Voluntary Life and Accidental Death and Dismemberment insurance, Short & Long Term Disability, Wellness and Tuition Reimbursement Programs. - Our 401(k)-retirement saving plan allows you to start contributing immediately to your retirement account. - CDS Global will provide eligible employees with paid parental leave for new parents. We strive to create an environment that brings the power of diversity to life. At CDS Global, our mission, vision, and values aren’t just statements on a wall — they guide everything we do, and we’re proud to share them with every potential team member: MISSION Create positive outcomes by inspiring employee growth, empowering client success, and delivering innovative solutions for all those we serve. VISION Be recognized as the trusted world leader in intelligent solutions, seamlessly elevating relationships and empowering those we serve to achieve their boldest endeavors. VALUES Integrity: We uphold honesty, transparency, and accountability in all we do. Innovative: We embrace bold thinking and leverage technology to fuel growth, progress, and solutions. Excellence: We pursue world-class quality and continuous improvement in everything we do. Collaborative: We harness the power of teamwork, leveraging diverse perspectives to create smarter solutions. Curiosity: We seek knowledge, challenge ideas, and explore new possibilities. Compassionate: We lead with empathy, respect, and a commitment to making a positive impact on everyone we serve. Job Recruitment Scams Warning It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Hearst and/or its affiliates. These messages have been offering fraudulent employment opportunities to applicants and often asking for sensitive personal and financial information. Please note that these communications are fraudulent. They do not originate from Hearst or any brands owned by Hearst nor are they associated with the Hearst recruitment process. - Hearst (or any of the organizations that recruit on our behalf) will never ask for any money or payments from applicants, at any point in the recruitment process. - All individuals who are successful in gaining an offer of employment from Hearst, whether directly or indirectly, are always required to go through a formal recruitment process, which will always involve a virtual or in person meeting with a Hearst employee or representative. Job Identification2026642 Job CategoryCustomer Service Degree LevelBachelor's Degree Job ScheduleFull time Job ShiftDay Locations 1901 Bell Avenue, Des Moines, IA, 50315, US 2005 Lakewood Drive, Boone, IA, 50036, US(Hybrid)

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Role Description The Corporate Strategy and Development Intern will work closely with the Vice President (SVP) of Corporate Strategy and Development. This is an exciting opportunity for a motivated and detail-oriented individual to gain exposure to high-level strategic planning, market analysis, mergers and acquisitions (M&A), and the development of long-term growth initiatives for a global industry leader. The intern will have the chance to grow their skill set, contribute directly to strategies that influence the broader organization, and learn from a dynamic, fast-paced culture focused on innovation and problem-solving. This internship is designed to provide practical, hands-on experience in corporate strategy and business development. The ideal candidate will contribute critical thinking, research capabilities, and analytical insights that align with Amentum’s mission to maintain its position as a market leader. Key Responsibilities - Partner with the SVP and Corporate Strategy & Development team to support the annual strategic planning process, contributing research, data analysis, and insights to help shape the company’s long-term objectives. - Assist in the continuous evaluation of market activity, industry trends, and competitor initiatives, leveraging data to identify new growth opportunities. - Support the preparation of detailed business analyses, presentations, and briefs for internal stakeholders, including executive leadership, regarding strategic initiatives, market strategies, and M&A opportunities. - Participate in identifying and assessing potential acquisition opportunities, including conducting competitive research and market assessments. - Help with post-acquisition activities, such as tracking the performance of acquired companies and analyzing integration results to assess their success and alignment with corporate goals. - Research and analyze industry trends, emerging markets, customer behavior, and advances in technology to inform strategic decision-making. - Collaborate with cross-functional teams and external consultants as needed to assess the feasibility and alignment of new strategic initiatives with the organization’s mission and objectives. - Support internal and external stakeholder engagement by communicating key initiatives, milestones, and outcomes to relevant parties in a well-structured and professional manner. Qualifications - Currently pursuing a Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Economics, Data Analytics, or a related discipline). - Demonstrated strong interest or academic exposure to Financial Reports and Statement Modeling, Financial Analysis, or Market Research and Investment Concepts. - Proficiency with Microsoft Office Suite, especially Excel and PowerPoint (experience with creating presentations and financial analysis). - Strong analytical and problem-solving skills, with the ability to interpret data, calculate ROI, and present comprehensive business cases. - Excellent verbal and written communication skills with the ability to work effectively in both individual and team settings. - Ability to work remotely and collaborate virtually with diverse teams across different time zones. - Willingness to travel occasionally for team meetings or customer engagements, if needed. Preferred Qualifications - Passion for innovation and technology solutions in industries like science, security, and sustainability. - Exceptional verbal and written communication skills, with the ability to confidently present ideas and data-driven recommendations. - Eagerness to learn from an experienced leadership team and contribute to projects that shape a global enterprise’s success. - Interest in gaining exposure to C-suite executives and navigating corporate environments confidently and professionally. Compensation Details $20 - $25 hourly. The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits - Health, dental, and vision insurance - Paid time off and holidays - Retirement benefits (including 401(k) matching) - Educational reimbursement - Parental leave - Employee stock purchase plan - Tax-saving options - Disability and life insurance - Pet insurance Original Posting 05/18/2026 - Until Filled. Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.