• Manage the end-to-end accounts receivable process, including credit management, cash application and collections • Supervise, train, and mentor staff, ensuring high performance and professional development • Lead efforts to implement FIS GETPAID, an AR automation tool • Develop and execute collection strategies to reduce delinquency and improve Days Sales Outstanding (DSO) • Review escalated customer issues, provide solutions and facilitate collections • Partner with Sales and Customer Service to resolve payment issues • Oversee accurate cash applications and reconcile unapplied cash • Perform financial and credit analysis regarding new customer applications • Audit delinquent accounts to ensure maximum efforts have been made before assigning bad-debt status • Support the month-end close process by preparing AR related reports and analysis • Prepare monthly reports for senior leadership on AR aging, collection metrics and cash flow forecasts • Monitor, recommend and drive ERP enhancements to increase efficiency

**Key Performance Areas (KPA’s) (specific duties) ** • Daily collections on overdue and delinquent accounts • Collecting via telephone, email and sms • Manage payment arrangements • Allocations of payments • Suspending of respective clients in line with terms offered • Preparation of delinquent accounts list • Management of ‘final notice’ process** • Listing of delinquent accounts with credit bureau** • Reporting on delinquent book • Ad-hoc reporting and reconciliations **The position includes but is not limited to the above KPA’s **

Location: Addison United States Job Description: Collections Specialist (Remote) This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer remote work, a competitive salary and commission based on success. What you will do - Make calls and send emails to customers to get them to pay their outstanding debt. - Collect payments from customers. - Resolve disputes. - Negotiate payment plans and settlement agreements. - Explain IWG payment policies to customers. - Investigate cases for small claims against non-paying customers. - Engage and support external debt collection agencies. - Take responsibility to bring all cases in the portfolio to a conclusion. - Track case status and ensure all systems are updated. - Perform other duties and projects as assigned. You Consistently exceeding targets will come naturally to you, as you will have the following; - Good negotiation skills, able to think quickly and handle objections. - Resilient and able to stay calm when under pressure. - Excellent attention to detail, completes all tasks. - Ability to work proactively and use your own initiative. Also looking for Bilingual Spanish candidates Position supports the Debt Recovery Americas team, hours required to work: MON- FRI 8:00am- 5:00pm PAY: $19.00/ Hourly plus bonus opportunity and excellent benefits Why International Workplace Group? Hybrid working is greener, more flexible and highly productive. This is an exciting time to join us as we help to re-define the way people work. We pioneered the industry and continue to innovate as we grow our network to over 30,000 centres. With this scale comes great responsibility, which is why we are reducing our impact on the environment. We provide customers with sustainable products and services in line with our commitment to be a carbon neutral operation within 5 years. We also invest in local communities, offering employment opportunities and attracting talent to the area. We know we can only succeed if we give all our people every opportunity to shine. That's why so many of our most senior leaders started their careers in our centres. So don't hesitate. Apply today - and let's work together to help millions of people have a great day at work.

Role Description Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills? We have just the job for you. Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flair for finance, and a gift for collections and credit control. Is this you? Yes? Then get in touch! We are waiting! Qualifications - Matric - Basic understanding of delinquent accounts and hand overs to legal - MS Office Skills - (intermediate) - Previous collections experience within an ISP environment (will be an advantage) - 3 Year call centre experience - 2-5 Year credit control experience - Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances) - Basic understanding of a debtor's age analysis - PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME Requirements - Credit Management (advantageous) - National Credit Agreements Act (advantageous) Key Competencies - Excellent verbal and written communication skills - Customer focused and brand aware - Ability to learn continuously - Strong administrative skills - Time Management Skills - Negotiation Skills - Discipline/respect for confidentiality - Excellent analytical abilities - Attention to detail - Deadline driven - Customer service orientated Key Performance Areas (KPA’s) - Daily collections on overdue and delinquent accounts - Collecting via telephone, email and sms - Manage payment arrangements - Allocations of payments - Suspending of respective clients in line with terms offered - Preparation of delinquent accounts list - Management of ‘final notice’ process - Listing of delinquent accounts with credit bureau - Reporting on delinquent book - Ad-hoc reporting and reconciliations - The position includes but is not limited to the above KPA’s Benefits - Fully Remote work environment - Access to shared office/workspace called Workshop 17, with costs covered for any of their branches around the country - Provision of all necessary tech equipment needed for a remote office: Laptop, monitor, and headset