Collections Specialist Location: United States Job Description: This job is for you if you have the following; - Excellent communication skills. - Determination and resilience. - Previous experience in a credit control or phone-based customer service job. We offer remote work, a competitive salary and commission based on success. What you will do - Make calls and send emails to customers to get them to pay their outstanding debt. - Collect payments from customers. - Resolve disputes. - Negotiate payment plans and settlement agreements. - Explain IWG payment policies to customers. - Investigate cases for small claims against non-paying customers. - Engage and support external debt collection agencies. - Take responsibility to bring all cases in the portfolio to a conclusion. - Track case status and ensure all systems are updated. - Perform other duties and projects as assigned. You Consistently exceeding targets will come naturally to you, as you will have the following; - Good negotiation skills, able to think quickly and handle objections. - Resilient and able to stay calm when under pressure. - Excellent attention to detail, completes all tasks. - Ability to work proactively and use your own initiative. Also looking for Bilingual Spanish candidates Position supports the Debt Recovery Americas team, hours required to work: MON- FRI 8:00am- 5:00pm PAY: $19.00/ Hourly plus bonus opportunity and excellent benefits Why International Workplace Group? Hybrid working is greener, more flexible and highly productive. This is an exciting time to join us as we help to re-define the way people work. We pioneered the industry and continue to innovate as we grow our network to over 30,000 centres. With this scale comes great responsibility, which is why we are reducing our impact on the environment. We provide customers with sustainable products and services in line with our commitment to be a carbon neutral operation within 5 years. We also invest in local communities, offering employment opportunities and attracting talent to the area.

Title: CONTRACT-Remote- Hospital Patient Collections Representative Location: United States Remote Department: Business Office Job Description: JOB SUMMARY The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. This candidate should have a solid understanding of the Revenue Cycle as it relates to the entire life of a patient account from creation to payment. Representative will need to effectively follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. Basic knowledge of Commercial, Managed Care, Medicare and Medicaid insurance is preferable. An effective revenue cycle process is achieved with working as part of a dynamic team and the ability to adapt and grow in an environment where work assignments may change frequently while resolving accounts with minimal assistance. Representative must be able to work independently as well as work closely with management and team to take appropriate steps to resolve an account. Team member should possess the following: - Perform duties as assigned in a professional demeanor, which includes interacting with insurance plans, patients, physicians, attorneys and team members as needed. - Basic computer skills to navigate through the various system applications provided for additional resources in determining account actions - Access payer websites and discern pertinent data to resolve accounts - Utilize all available job aids provided for appropriateness in Patient Accounting processes - Document clear and concise notes in the patient accounting system regarding claim status and any actions taken on an account - Maintain department daily productivity goals in completing a set number of accounts while also meeting quality standards as determined by leadership - Identify and communicate any issues including system access, payor behavior, account work-flow inconsistencies or any other insurance collection opportunities - Provide support for team members that may be absent or backlogged ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. - Researches each account using company patient accounting applications and internet resources that are made available. Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. Problem solves issues and creates resolution that will bring in revenue eliminating re-work. Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. Requests additional information from patients, medical records, and other needed documentation upon request from payors. Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. Maintains desk inventory to remain current without backlog while achieving productivity and quality standards. - Perform special projects and other duties as needed. Assists with special projects as assigned, documents, findings, and communicates results. - Recognizes potential delays and trends with payors such as corrective actions and responds to avoid A/R aging. Escalates payment delays/ problem aged account timely to Supervisor. - Participate and attend meetings, training seminars and in-services to develop job knowledge. - Respond timely to emails and telephone messages as appropriate. - Ensures compliance with State and Federal Laws Regulations for Managed Care and other Third Party Payors. Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Thorough understanding of the revenue cycle process, from patient access (authorization, admissions) through Patient Financial Services (billing, insurance appeals, collections) procedures and policies - Intermediate skill in Microsoft Office (Word, Excel) - Ability to learn hospital systems – ACE, VI Web, IMaCS, OnDemand quickly and fluently - Ability to communicate in a clear and professional manner - Must have good oral and written skills - Strong interpersonal skills - Above average analytical and critical thinking skills - Ability to make sound decisions - Has a full understanding of the Commercial, Managed Care, Medicare and Medicaid collections, Intermediate knowledge of Managed Care contracts, Contract Language and Federal and State requirements for government payors - Familiar with terms such as HMO, PPO, IPA and Capitation and how these payors process claims. - Intermediate understanding of EOB. - Intermediate understanding of Hospital billing form requirements (UB04) and familiar with the HCFA 1500 forms. - Ability to problem solve, prioritize duties and follow-through completely with assigned tasks. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to perform the job. - High School diploma or equivalent. Some college coursework in business administration or accounting preferred - 1-4 years medical claims and/or hospital collections experience - Minimum typing requirement of 45 wpm PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Office/Team Work Environment - Ability to sit and work at a computer terminal for extended periods of time WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Call Center environment with multiple workstations in close proximity As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step! Compensation and Benefit Information Compensation - Pay: $15.80 - $23.70 per hour. Compensation depends on location, qualifications, and experience. - Position may be eligible for a signing bonus for qualified new hires, subject to employment status. - Conifer observed holidays receive time and a half. Benefits Conifer offers the following benefits, subject to employment status: - Medical, dental, vision, disability, and life insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked. - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance. - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act. Job Identification2603006603 Job CategoryFinance/Accounting Degree LevelHigh School Diploma/GED (±11 years) Job ScheduleFull time Job ShiftDay Locations Conifer - Virtual Office(Remote) Assignment CategoryFull Time Pay Range$15.80 - $23.70 hourly **Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience

• Review patient accounts to ensure accuracy of balances and identify outstanding payments. • Interpret and explain insurance ERAs/EOBs to clearly communicate patient responsibility. • Conduct both inbound and outbound calls to patients regarding outstanding balances. • Engage patients professionally and confidently, even in challenging conversations. • Send well-written emails to patients when necessary to request payment or clarify balance information. • Post patient payments to the correct claims within eClinicalWorks (eCW). • Prepare and issue statements or receipts for patients. • Maintain detailed and accurate records of communications, payments, and account updates.

Role Description The Collections Representative manages a high-volume portfolio of aging accounts receivable, conducts proactive outreach to customers, and drives resolution of outstanding balances. This role focuses on investigating unpaid invoices, documenting findings in a CRM system, and collaborating with internal teams to reduce the overall AR backlog while delivering professional, customer-oriented service in a remote work environment. Responsibilities - Review and manage an aging accounts receivable report for an assigned portfolio of approximately $10M to identify outstanding balances and priority accounts. - Conduct outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and expected timelines. - Collect payments directly when possible and ensure appropriate next steps for accounts that require further investigation or escalation. - Document all interactions, findings, and next actions in Salesforce or a similar CRM system to maintain accurate and up-to-date account records. - Create and manage tickets in the CRM to track issues, follow-ups, and resolutions for each outstanding invoice. - Escalate unresolved or complex items to the appropriate Project Manager across multiple U.S. locations to drive timely resolution. - Partner closely with internal teams, including project and operations stakeholders, to resolve billing discrepancies and reduce outstanding AR balances. - Perform research to identify updated or correct contact information when existing customer or vendor data is outdated or incomplete. - Support focused efforts to make a measurable reduction in the accounts receivable backlog during the contract period. - Handle a high volume of follow-ups with professionalism, maintaining a customer service–oriented approach in all communications. - Use basic Excel functions such as filtering, sorting, and tracking data to monitor account status and follow-up activities. - Work independently in a remote, fast-paced environment while meeting productivity and quality expectations. Qualifications - At least 2 years of accounts receivable and/or collections experience. - Proven experience working with aging reports and conducting customer outreach to resolve outstanding balances. - Hands-on experience with CRM systems; Salesforce experience is preferred, though other CRM platforms are acceptable. - Demonstrated collections and customer service skills, including conducting outbound collection calls. - Strong investigative and problem-solving abilities to identify root causes of non-payment and appropriate resolution paths. - Ability to manage and execute high-volume follow-ups with professionalism and persistence. - Basic Excel skills, including filtering, sorting, and tracking data for reporting and follow-up purposes. - Self-motivation and the ability to work effectively and independently in a remote, fast-paced environment. - Clear, professional verbal and written communication skills for interacting with customers, vendors, and internal teams. Requirements - Experience documenting account activity and creating tickets in CRM systems to track issues and resolutions. - Background in data entry related to accounts receivable or collections processes. - Customer service–oriented mindset, with the ability to balance firm collection efforts and positive customer relationships. - Comfort working with multiple internal stakeholders across different locations to resolve billing and payment issues. - Strong organizational skills to prioritize accounts and follow-ups within a large AR portfolio. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Work Environment This is a fully remote position that requires reliable internet connectivity and a suitable home office setup for making outbound calls and working within CRM and Excel systems. The role operates in a fast-paced environment with a high volume of follow-ups and interactions. You will primarily use digital tools such as Salesforce or a similar CRM and Microsoft Excel to manage your portfolio and document activities. Collaboration with internal teams occurs virtually through calls, emails, and online platforms, and you are expected to work independently while maintaining professional communication and consistent productivity. Job Type & Location This is a Contract position based out of Chino, CA. Application Deadline This position is anticipated to close on Jun 1, 2026.