Webafrica

Role Description Passionate about a career in customer service? Do customers and their needs come first in your book? Here is an opportunity for you! Webafrica is on the hunt for a Contacts Agent in our Order Fulfilment team that is particular about process and obsessed with customer service. A spunky character who is keen on maintaining strong working relationships with customers – and suppliers of course – and who knows how to read the customer's needs before they even think of them. A psychic in this regard, if you will. If this is you, drop us your deets and let’s meet! Qualifications - Grade 12 - At least 2-3 years' experience in a Customer Service/Call Centre environment - Strong customer service skills - Strong telephone etiquette - MS Office (Excel, Word and Outlook) experience will be advantageous Requirements - ISP experience will be advantageous - Being tech savvy is not a must, but it will definitely be an advantage Key Competencies - Excellent verbal and written communication skills (English) - Customer focused - Attention to detail - Ability to work under pressure & manage several priorities at a time - Good communicator - Being courteous and professional at all times - Ability to up-skill and learn independently - Ability to work independently and in a team Tools of Trade - Laptop - Headset Additional Information - This role is remote based. - FIBRE CAPABILITY AT HOME IS A REQUIREMENT FOR THE ROLE Correspondence will be conducted with shortlisted candidates only. If you haven’t heard back from us, please regard your application unsuccessful – but don’t lose hope, keep checking our website for more career opportunities in future.

**Key Performance Areas (KPA’s) (specific duties) ** • Daily collections on overdue and delinquent accounts • Collecting via telephone, email and sms • Manage payment arrangements • Allocations of payments • Suspending of respective clients in line with terms offered • Preparation of delinquent accounts list • Management of ‘final notice’ process** • Listing of delinquent accounts with credit bureau** • Reporting on delinquent book • Ad-hoc reporting and reconciliations **The position includes but is not limited to the above KPA’s **

Role Description Are you precise to a fault? Do out-of-date accounts make you twitch? Are you a number-savvy perfectionist with great people skills? We have just the job for you. Webafrica is on the hunt for a collections agent with a hawk-eye for detail, a flair for finance, and a gift for collections and credit control. Is this you? Yes? Then get in touch! We are waiting! Qualifications - Matric - Basic understanding of delinquent accounts and hand overs to legal - MS Office Skills - (intermediate) - Previous collections experience within an ISP environment (will be an advantage) - 3 Year call centre experience - 2-5 Year credit control experience - Financial Transactions knowledge (basic credits and debits, understanding of overdue/due/total balances) - Basic understanding of a debtor's age analysis - PREFERENCE WILL BE GIVEN TO CANDIDATES WITH A FIBRE INTERNET CONNECTION AT HOME Requirements - Credit Management (advantageous) - National Credit Agreements Act (advantageous) Key Competencies - Excellent verbal and written communication skills - Customer focused and brand aware - Ability to learn continuously - Strong administrative skills - Time Management Skills - Negotiation Skills - Discipline/respect for confidentiality - Excellent analytical abilities - Attention to detail - Deadline driven - Customer service orientated Key Performance Areas (KPA’s) - Daily collections on overdue and delinquent accounts - Collecting via telephone, email and sms - Manage payment arrangements - Allocations of payments - Suspending of respective clients in line with terms offered - Preparation of delinquent accounts list - Management of ‘final notice’ process - Listing of delinquent accounts with credit bureau - Reporting on delinquent book - Ad-hoc reporting and reconciliations - The position includes but is not limited to the above KPA’s Benefits - Fully Remote work environment - Access to shared office/workspace called Workshop 17, with costs covered for any of their branches around the country - Provision of all necessary tech equipment needed for a remote office: Laptop, monitor, and headset

• Webafrica is on the prowl for a super savvy Outbound Sales Agent to join the team. • If you are a spunky go-getter who’s a little left-of-centre, totally customer orientated and your sales game is *on fleek*, then you could be the one. • We need an outbound sales consultant with the gift of the gab, who can sell over the phone, and face-to-face. • Our agent X will be required to hunt for leads, cold canvas, and engage with new customers, as well as farm leads off the existing data base. • Every call is a consultation, where you will need to find the best product to meet the potential client’s needs. • Not every solution will be the same. • You’ll need to *know your onions* so you can give them the best possible service. • Most importantly of all, you will need to be dedicated to giving the best damn after sales service in the land, so that our customers stay happy and we can continue to satisfy their every online need with future upsell and cross-sell opportunities.

Webafrica is on the prowl for a super savvy Outbound Sales Agent to join the team. If you are a spunky go-getter who’s a little left-of-centre, totally customer orientated and your sales game is on fleek, then you could be the one. We need an outbound sales consultant with the gift of the gab, who can sell over the phone, and face-to-face. Our agent X will be required to hunt for leads, cold canvas, and engage with new customers, as well as farm leads off the existing data base. Every call is a consultation, where you will need to find the best product to meet the potential client’s needs. Not every solution will be the same. You’ll need to know your onions so you can give them the best possible service. Most importantly of all, you will need to be dedicated to giving the best damn after sales service in the land, so that our customers stay happy and we can continue to satisfy their every online need with future upsell and cross-sell opportunities.

• Provide efficient and effective support to Webafrica Vuma Reach Customers around billing and technical queries via WhatsApp Live Chat • Provide support to Webafrica Vuma Reach Customers • Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices etc.) • Escalation of Faults beyond 1st Line Support • Router Configuration • Customer Account Management • Updating customer records • Account activations/cancellations • Account payment management • Advising customers on account balances • Account reconciliations • Credit and debit note management • Meeting Daily Live Chat and Call Targets ***FIBRE CAPABILITY AT HOME IS A REQUIREMENT FOR THE ROLE***

How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals? Now is your chance! Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well. So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us! Send us your deets so we can meet! You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP

DESCRIPTION Do you see customer as king? Your top priority? We have an opportunity for you! Webafrica is looking for an Onboarding & Logistics agent who makes it their mission to ensure customers experience top notch service in getting their service up and running with us. An out of this world experience! The future Webafrican we are on the hunt for is both passionate and crazy about customer service levels reaching new heights! Not only that but also to outdo any possible expectations our customers may have. Are you up for the challenge? If you have what it takes, get in touch! What will you be doing, exactly? - Assisting recently activated Fibre/LTE/VoIP customers to get their service up and running through inbound calls and Live chats - Troubleshooting any connectivity issues that recently activated Fibre/LTE/VoIP customers might have through inbound calls Live chats - Assisting customers with the billing process to recently activated customers on Fibre/LTE/VoIP - Guiding customers step by step through Webafrica`s customer zone – training them on how to make use of the platform for their own benefit.