Role Description We are seeking a strategic Engineering Manager to own and evolve our Software Engineering Center of Excellence (CoE). You will design and deliver scalable operational frameworks that span complex software project management and high-impact engineering talent development. The role combines process optimization, technical mentorship, and delivery assurance to drive operational excellence and superior technical output across Factored’s software engineering practice. You will operate with an owner mentality, proactively identifying execution gaps, designing solutions, measuring performance metrics, and iterating on delivery processes. You will collaborate closely with cross-functional teams to ensure alignment with client expectations and the high “Factored Bar” for quality. This is a people-leadership and operational role. You will coach Engineering Leads and engineers, partner with the People and Recruiting teams, support technical sales and pre-sales engagements, and help scale the SWE CoE across our target roles: AI Engineer, Full-stack, Front-end, Back-end, SDET / Quality, DevOps. Functional Responsibilities: - Own core CoE processes, including recruitment, placement, onboarding, and structured career growth initiatives for the software engineering team. - Proactively design and implement scalable process improvements to increase organizational efficiency and drive innovation. - Coach and mentor Engineering Leads and engineers, providing feedback to elevate technical seniority, performance, and professional ownership. - Bridge strategy and execution, ensuring high-level initiatives are fully implemented, tracked, and delivered successfully. - Ensure high-quality delivery across software projects and client engagements, identifying risks early and resolving execution issues with clients and internal teams. - Resolve client escalations related to performance, availability, soft skills, and account relationships, protecting both the placement and the long-term client relationship. - Foster a culture of engineering rigor, maintaining the high “Factored Bar” by accurately measuring outcomes and technical deliverables. - Collaborate cross-functionally to align resources, manage dependencies, and achieve shared organizational goals. - Manage complex software projects from inception to completion, ensuring clear communication of results and stakeholder alignment. - Drive accountability and follow-through across all initiatives, ensuring projects stay on track and meet defined success criteria. - Monitor and optimize key CoE metrics, specifically focusing on resource utilization, placement success, and overall team performance. - Support the People team with performance reviews, PIPs, and initiatives that improve soft skills, communication, and leadership readiness across the CoE. - Partner on technical sales and pre-sales, supporting discovery calls, evaluating client job descriptions, and defining required skills and seniority levels for the recruiting team. Qualifications - 10+ years of total professional experience, with a consistent track record of professional growth and increasing responsibility. - 5+ years of experience in software engineering roles: such as Full-stack, Back-end, Front-end, or Platform engineering, with deep domain expertise. - 2+ years of experience in leadership roles, demonstrating the ability to manage high-performing teams or lead complex, multi-stakeholder projects. - Advanced English proficiency, with exceptional written and verbal communication skills tailored for both technical and executive audiences. - Mastery of software engineering fundamentals, including system design, software architecture, code quality practices, testing strategy, and end-to-end SDLC ownership. - Proven track record of execution, with a demonstrated ability to deliver high-impact results in fast-paced or ambiguous environments. - Strong project management expertise, including proficiency in agile methodologies, resource planning, and risk mitigation. - Experience in mentoring and coaching, with a focus on developing technical talent and fostering a culture of continuous learning. - Strategic problem-solving skills, with a high degree of rigor in measuring outcomes and ensuring engineering quality. - Exceptional stakeholder management skills, acting as a bridge between technical execution and business strategy. Nice to Have - Experience in consulting or client-facing environments, with a proven ability to build technical proposals and manage high-stakes client relationships. - Experience designing and implementing training programs or internal enablement curricula focused on the modern software stack. - Direct exposure to AI and Generative AI use cases, specifically how they integrate with and enhance modern software engineering workflows. - Hands-on familiarity with cloud platforms (AWS, Azure, GCP) and DevOps practices. - Proven success in scaling teams or operational processes within a rapidly growing startup or a Center of Excellence (CoE). - Familiarity with engineering quality and governance frameworks to support large-scale enterprise environments. - Active participation in the engineering community, contributing to open-source projects, speaking at conferences, or technical blogging. Benefits - Ownership through equity participation. - Annual company retreat. - Education bonus for continuous learning. - Company-wide winter break. - Paid time off. - Optional in-person events and meetups. - Tailored career roadmaps. - High-performance culture.

Role Description We are seeking a highly organized and detail-oriented Case Coordinator / Medical Virtual Assistant with a strong background in Personal Injury (PI) case management and clinical support. The ideal candidate should preferably have an RN background, experience handling liens, law firm correspondence, settlement coordination, and medical documentation. Familiarity with AdvanceMD EMR is preferred, along with strong Excel and scheduling skills. - Manage personal injury (PI) cases from intake to resolution, ensuring smooth coordination across all stages - Handle liens processing, settlement follow-ups, and correspondence with attorneys, law firms, and other involved parties - Coordinate case documentation, medical records, and ensure accurate tracking of case progress - Assist with clinical and administrative tasks, including patient coordination and medical workflow support - Utilize AdvanceMD EMR for documentation, updates, and patient/case management (training can be provided if needed) - Maintain organized records and detailed case notes using Excel and internal systems - Manage scheduling and calendar coordination through Google Workspace, including appointments, follow-ups, and deadlines - Ensure all tasks are completed with high attention to detail, accuracy, and professionalism Qualifications - Registered Nurse (RN) background preferred as minimum qualification - Strong experience in Personal Injury (PI) case coordination - Knowledge of liens processing, settlement negotiations, and law firm communication - Experience with AdvanceMD EMR preferred (trainable if no direct experience) - Strong Excel skills and comfort working with reports and trackers - Proficient in Google Workspace, especially Google Calendar and scheduling management - Excellent English communication skills with clear and professional verbal and written communication - Highly organized, detail-oriented, and able to manage multiple priorities efficiently

Role Description Tilt is looking for a Technical Account Manager to join our team and help us scale our business by ensuring we turn every customer into a raving fan. The Leave Support Team Manager is responsible for leading and developing a pod of Leave Specialists (LSs), ensuring the team delivers high-quality, empathetic leave administration while achieving operational performance goals and service standards. This role serves as the bridge between strategic leadership and daily execution, helping drive consistency, accountability, team development, and customer experience excellence across the Leave Success organization. The ideal candidate is an empathetic and adaptable leader who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering exceptional customer experiences. Day-to-day Responsibilities - Team Leadership & Development - Directly supervise and support a pod of Leave Specialists - Conduct regular 1:1 meetings focused on coaching, development, feedback, and career growth - Create an environment where team members feel supported, empowered, and accountable - Support onboarding and ramp plans for new hires and contractors - Lead through change while maintaining strong team morale and engagement - Coordinate coverage plans for team member leave, PTO, and return-to-office schedules - Operational Excellence - Own pod performance against operational SLAs, quality standards, and customer satisfaction metrics - Ensure leave work, communications, and escalations are distributed appropriately across the team - Monitor workload balancing and leave caseload distribution - Reinforce adherence to SOPs, workflows, and compliance standards - Support stabilization efforts for escalated customer situations and complex leave cases - Partner cross-functionally with Customer Success, Operations, Implementation Product, and Compliance teams to improve processes and customer outcomes - Training & Enablement - Reinforce training programs and ensure team adoption of new product features and workflows - Identify knowledge gaps and provide feedback to improve future training curriculum - Support ongoing education related to leave laws, compliance updates, and operational processes - Draft and maintain internal process documentation and operational resources - Customer Experience & Continuous Improvement - Serve as an escalation point for leave-related customer concerns - Help drive operational improvements that enhance the employee and customer experience - Advocate for tooling and workflow enhancements by channeling team feedback through established product prioritization processes - Encourage thoughtful and responsible use of AI tools to improve communication quality and efficiency Success Metrics - Team SLA adherence and operational performance - Leave quality audit accuracy - Customer satisfaction and employee experience scores - Team engagement and retention - Successful onboarding and ramping of new team members - Adoption of new tools, workflows, and product enhancements Qualifications - Experience leading customer-facing operational and/or support teams - Strong coaching and people development skills - Exceptional communication and conflict resolution abilities - Ability to navigate ambiguity and adapt quickly in evolving environments - Strong organizational and prioritization skills - Comfort managing escalations and balancing operational demands - Experience working cross-functionally with Customer Success, Operations, Product, Implementation, or Compliance teams - Empathy, emotional intelligence, and a customer-first mindset - Experience in leave management, HR technology, benefits administration, or related fields preferred Virtues/Competencies - Health & Family First - You balance work and personal life effectively - You get things done at a pace consistent with the business needs - You show up and are reliable - You encourage others to put their health and family first - Autonomy + Team. Always - You are highly organized and can manage multiple priorities and deadlines at once - You are focused on scale and building - you understand that pace is equally as important as quality - Be Curious - When you don’t have all of the answers, you dig in and ask questions - You don’t let negative assumptions drive your actions and instead assume positive intent and find truth - You are intentional in discovering the paths of self development Tilt has to offer and seek out opportunities to engage in professional growth - Love Our Customers - You show empathy and compassion; you strive to meet people where they are to offer maximum support - Fearlessly Flexible - You go with the flow and deal with (lots) of ambiguity - You’re not afraid to work without clear direction Benefits - The projected annual salary range is $82K-86K USD plus stock options (ISOs) - Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents - 401k + match (100% match on the first 3%, 50% match on the next 2%) - $50 monthly to spend on “What Matters Most” - Responsible Time Off - take what you need, when you need it! Remote Work & Flexibility We are a fully remote company. We are committed to being fearlessly flexible and ensuring that all employees are set up and have the autonomy to do their best work, as well as have the balance to care for their health, family and life outside of work. Equal Opportunity Employer We celebrate and support our differences. We believe in the power of equality which is why we are an equal opportunity employer. Employment at Tilt is based solely on a person’s merit and qualifications related to their professional competence.

Role Description The Manager, Transactional Finance will lead the day-to-day management, optimization, and control of Accounts Payable (AP) and Accounts Receivable (AR) activities across Compass Pathways' UK and US operations. This role plays a key part in ensuring accurate, timely, and compliant transaction processing, while supporting strong working capital discipline and scalable finance operations in a growing international biotech company. Working closely with the wider Finance team and cross-functional stakeholders, you will combine hands-on operational ownership with process improvement, controls, and team development in line with Compass' culture and values. Location: Remote (East Coast, USA) or hybrid (NYC/NJ office or London). Reports to: Director, Financial Controller. Responsibilities - Lead the end-to-end Accounts Payable and Accounts Receivable processes across the business, ensuring transactions are processed accurately, efficiently, and in line with agreed timelines. - Oversee supplier onboarding, CLM to ERP reconciliations, 3PL management, invoice processing, payment runs, and employee expense reimbursement workflows. - Ensure compliance with US and UK laws and regulations surrounding vendors and customers, with specific reference to DCSCA and Sunshine Act Reporting. - Manage customer invoicing, cash application, collections, and the resolution of overdue balances across UK and US operations. - Own AP and AR close activities, including aging reviews, balance sheet reconciliations, and investigation of outstanding items. - Partner with budget owners and stakeholders to resolve supplier queries, payment issues, customer account matters, and process gaps in a timely manner. - Maintain and continuously improve Purchase to Pay and Order to Cash controls, including Delegation of Authority governance. - Drive process improvements and automation opportunities across transactional finance, leveraging systems such as NetSuite, Concur, Workday Adaptive, and Workiva where relevant. - Build, coach, and develop AP and AR capability as the organization grows, supporting scalable processes in a fast-moving, regulated environment. - Contribute to broader finance initiatives including systems enhancement, process harmonization, policy development, and ad hoc analysis as required. Qualifications - Proven experience in Accounts Payable and Accounts Receivable within a multi-entity or international Biotech. - Strong understanding of transactional finance processes, controls and reconciliations. - Experience supporting month-end close and balance sheet accounts. - Confident managing invoice queries, payment issues and customer account matters. - Experience with supplier onboarding, collections and cash application. - Demonstrated ability to improve processes and support automation initiatives. - Strong stakeholder management and communication skills. - Experience managing or mentoring team members is a plus. - Exposure to NetSuite, Concur, or Workiva is advantageous. - Experience in a fast-paced, regulated, or high growth environment is preferred. - Committed to Compass’s ethos and values. Benefits - Base salary range: $120,000 — $155,000 USD. - Individual total compensation may vary based on qualifications, skill level, competencies, and work location. - Eligible for additional discretionary bonuses and equity. Equal opportunities - We are committed to building a workplace where everyone’s wellbeing matters. - Reasonable accommodation during the interview process is available. - We do not discriminate based on race, religion or belief, colour, nationality, ethnic or national origin, gender, pregnancy or maternity, marital or civil partner status, sexual orientation, gender reassignment, age or disability. Sponsorship Unfortunately, we cannot sponsor employment visas and can only accept applications if you have employment rights in the country to which you are applying. Data Privacy All data is confidential and protected by all legal and data privacy requirements. Please see our recruitment Privacy Notice to learn more about how we process personal data.