Role Description The Collections Representative manages a high-volume portfolio of aging accounts receivable, conducts proactive outreach to customers, and drives resolution of outstanding balances. This role focuses on investigating unpaid invoices, documenting findings in a CRM system, and collaborating with internal teams to reduce the overall AR backlog while delivering professional, customer-oriented service in a remote work environment. Responsibilities - Review and manage an aging accounts receivable report for an assigned portfolio of approximately $10M to identify outstanding balances and priority accounts. - Conduct outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and expected timelines. - Collect payments directly when possible and ensure appropriate next steps for accounts that require further investigation or escalation. - Document all interactions, findings, and next actions in Salesforce or a similar CRM system to maintain accurate and up-to-date account records. - Create and manage tickets in the CRM to track issues, follow-ups, and resolutions for each outstanding invoice. - Escalate unresolved or complex items to the appropriate Project Manager across multiple U.S. locations to drive timely resolution. - Partner closely with internal teams, including project and operations stakeholders, to resolve billing discrepancies and reduce outstanding AR balances. - Perform research to identify updated or correct contact information when existing customer or vendor data is outdated or incomplete. - Support focused efforts to make a measurable reduction in the accounts receivable backlog during the contract period. - Handle a high volume of follow-ups with professionalism, maintaining a customer service–oriented approach in all communications. - Use basic Excel functions such as filtering, sorting, and tracking data to monitor account status and follow-up activities. - Work independently in a remote, fast-paced environment while meeting productivity and quality expectations. Qualifications - At least 2 years of accounts receivable and/or collections experience. - Proven experience working with aging reports and conducting customer outreach to resolve outstanding balances. - Hands-on experience with CRM systems; Salesforce experience is preferred, though other CRM platforms are acceptable. - Demonstrated collections and customer service skills, including conducting outbound collection calls. - Strong investigative and problem-solving abilities to identify root causes of non-payment and appropriate resolution paths. - Ability to manage and execute high-volume follow-ups with professionalism and persistence. - Basic Excel skills, including filtering, sorting, and tracking data for reporting and follow-up purposes. - Self-motivation and the ability to work effectively and independently in a remote, fast-paced environment. - Clear, professional verbal and written communication skills for interacting with customers, vendors, and internal teams. Requirements - Experience documenting account activity and creating tickets in CRM systems to track issues and resolutions. - Background in data entry related to accounts receivable or collections processes. - Customer service–oriented mindset, with the ability to balance firm collection efforts and positive customer relationships. - Comfort working with multiple internal stakeholders across different locations to resolve billing and payment issues. - Strong organizational skills to prioritize accounts and follow-ups within a large AR portfolio. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Work Environment This is a fully remote position that requires reliable internet connectivity and a suitable home office setup for making outbound calls and working within CRM and Excel systems. The role operates in a fast-paced environment with a high volume of follow-ups and interactions. You will primarily use digital tools such as Salesforce or a similar CRM and Microsoft Excel to manage your portfolio and document activities. Collaboration with internal teams occurs virtually through calls, emails, and online platforms, and you are expected to work independently while maintaining professional communication and consistent productivity. Job Type & Location This is a Contract position based out of Chino, CA. Application Deadline This position is anticipated to close on Jun 1, 2026.

Role Description - Responsible for continued follow-up on all assigned accounts to obtain high cash flow until the account is either paid/resolved, the work standard complete, and the account can be referred to a collection agency or is deemed uncollectable. - Contacts patients, employers, insurance companies, and government agencies either by telephone or mail to expedite payment. - Establishes effective working relationships with patients, collection agencies, vendors, and internal departments to effectively resolve account issues. - Handles patient, internal department, third-party agency, vendor requests/inquiries, and complaints regarding the bad debt collection process. - Resolves patient complaints concerning billing and collection functions using good human relations skills and sound credit procedures. - Interprets insurance verification, billing, follow-up, collection, and legal information for each patient account to accurately resolve patient questions and account issues. - Effectively documents all accounts regarding why the account has been opened, process documentation, and actions taken to resolve outstanding issues. - Handles the accounting of settlement offers, vendor remits, and cash posting issues related to bad debt accounts. - Responsible for learning, understanding, and performing actions in all patient billing systems to assure proper handling of all bad debt accounts. - Maintains the lowest possible ratio of bad debt expense write-off by employing good collection methods. - Maintains and reconciles records of placements to third-party agencies and reconciles differences between bad debt balances and third-party records. - Watches for trends in agency or patient billing issues and alerts management. Qualifications - High School Graduate. - Typically requires 2 years of experience in insurance processing, collections, or customer service. Requirements - Proficiency in Microsoft Office Suite, as well as the ability to quickly learn new systems and processes. - Excellent oral and written communication skills. - Proven negotiation skills. - Ability to quickly review information and make decisions. - Flexibility to work special projects and new job assignments as business needs dictate. - Medical insurance billing, account, and/or legal process knowledge. Benefits - Base compensation based on qualifications, skills, relevant experience, and/or training. - Premium pay such as shift, on call, and more based on a teammate's job. - Incentive pay for select positions. - Opportunity for annual increases based on performance. - Paid Time Off programs. - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability. - Flexible Spending Accounts for eligible health care and dependent care expenses. - Family benefits such as adoption assistance and paid parental leave. - Defined contribution retirement plans with employer match and other financial wellness programs. - Educational Assistance Program.

• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • Follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • Researches each account using company patient accounting applications and internet resources that are made available. • Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. • Problem solves issues and creates resolution that will bring in revenue eliminating re-work. • Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. • Requests additional information from patients, medical records, and other needed documentation upon request from payors. • Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. • Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. • Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description Working closely with the Director - Billing & Collections based in Mexico, the Manager - Billing & Collections is responsible for overseeing all Advertising Sales end-to-end billing, reconciliation, and collections processes for Ad Sales revenue streams across LATAM, including Panregional, Mexico, Colombia, Brazil, Andean Region, and Southern Cone territories while serving as a subject matter expert supporting the design, deployment, and continuous improvement of Ad Sales in housing and systems transformation initiatives. This role will also be responsible for managing and coordinating local Ad Sales representatives who handle billing and collections activities in their respective markets, as well as reporting as an Ad Sales representative to our partners, ensuring alignment with regional and international standards, financial controls, regional tax regulations and company policies. Responsibilities: - Lead and manage a team of Billing & Collections Analysts in the end-to-end billing and collections processes for Ad Sales portfolios across LATAM, ensuring accuracy, timeliness, and compliance with contractual terms and regional requirements. - Oversee the preparation and issuance of accurate invoices for Ad Sales clients, in accordance with contractual terms, regional tax regulations and in region e-billing requirements. - Monitor accounts receivable aging and implement proactive collection strategies to support cash flow and reduce Days Sales Outstanding (DSO). - Lead the reconciliation and ongoing follow-up of Ad Sales Representations across all territories, ensuring alignment between Sales, Traffic, Operations, Finance, and local representatives. - Manage and oversee local Ad Sales representatives, ensuring proper execution of billing and collections processes at the local level, adherence to company standards, and timely reporting. - Review and validate agency incentive calculations, ensuring accuracy, transparency, and alignment with contractual agreements. - Analyze and report on key regional performance indicators, including DSO, aging metrics, and market trends, delivering actionable insights to senior stakeholders. - Serve as the escalation point for client billing inquiries, managing complex customer issues and negotiating payment plans where necessary. - Maintain visibility of financial risks and opportunities across territories, proactively communicating findings and mitigation plans. - Collaborate cross-functionally with Sales, Traffic, Operations, Legal, and Revenue Accounting to resolve billing discrepancies, ensure accurate accounting and timely reconciliations, and lead management of receivables risk and opportunities through proactive communication with FP&A stakeholders. - Build and maintain strong relationships with agencies, clients, and local Ad Sales representatives. - Ensure clear prioritization, workload management, and consistent follow-up across both internal teams and local representatives. - Ensure compliance with internal policies, international accounting standards, and local regulatory requirements, including maintaining audit-ready documentation. - Identify and implement process improvements to enhance efficiency, reduce errors, and optimize reporting across LATAM. - Lead and support system enhancements and automation initiatives (e.g., SAP ECC / S/4HANA, Mydas, reporting tools), acting as a bridge between Finance Operations, Transformation teams, and IT. - Lead the evaluation, selection, and implementation of e billing solutions across LATAM Ad Sales portfolios, partnering with IT, Finance Transformation, Tax, and local teams to ensure regulatory compliance and scalable solutions. - Oversee the implementation of tailored collections strategies across the assigned portfolio, ensuring alignment with business objectives. - Ensure proper cash and withholding tax application and reconciliation in partnership with offshore and accounting teams. - Lead training, goal setting, coaching, and performance monitoring for Billing & Collections Analysts, fostering a high-performing and engaged team. - Act as an Ad Sales Billing & Collections SME for transformation initiatives, including the design and implementation of Ad Sales in housing activities onto SAP (S/4HANA), ensuring alignment between business requirements, system design, and operational execution. Qualifications Basic Eligibility Qualifications and Requirements: - Bachelor's degree in Accounting, Finance, Business Administration, or a related field. - Minimum 6 years of experience in billing, collections, revenue operations or account management. - Strong experience managing multi-country LATAM portfolios and working with local representatives or third-party partners. - Experience in Ad Sales billing, reconciliation, or agency-related processes is strongly preferred. - Proven experience leading teams is essential. - Strong attention to detail and analytical skills. - Proficient in Microsoft Excel and Office tools. - Bilingual in Spanish and English essential; Portuguese is a plus. - Comfortable working in a multi-currency and multi-country environment. - Strong communication skills and customer service mindset. - Experience with SAP ECC/ S/4 HANA preferred. - Experience in media or entertainment industries is a plus. - US Corporation and Entertainment Industry experience advantageous. - Demonstrated experience supporting or leading finance transformation, system implementations, or process in housing initiatives in a multi country environment - Additional Desired Characteristics: - Power Bi - Intermediate - Accounting/finance background - Strong analytical mindset with ability to translate data into insights - Detail-oriented with focus on accuracy and quality - Proactive, solution-driven, with strong ownership. - Effective communicator and strong stakeholder management skills - Ability to manage multiple priorities in a fast-paced, multi-country environment - Team player with ability to work independently and drive results - Adaptable and comfortable navigating change - Positive, professional attitude with a sense of urgency. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.