• The Patient Account Representative is responsible for working accounts to ensure they are resolved in a timely manner. • Follow-up on claim submission, remittance review for insurance collections, create and pursue disputed balances from both government and non-government entities. • Researches each account using company patient accounting applications and internet resources that are made available. • Conducts appropriate account activity on uncollected account balances with contacting third party payors and/or patients via phone, e-mail, or online. • Problem solves issues and creates resolution that will bring in revenue eliminating re-work. • Updates plan IDs, adjusts patient or payor demographic/insurance information, notates account in detail, identifies payor issues and trends and solves re-coup issues. • Requests additional information from patients, medical records, and other needed documentation upon request from payors. • Reviews contracts and identify billing or coding issues and request re-bills, secondary billing, or corrected bills as needed. • Takes appropriate action to bring about account resolution timely or opens a dispute record to have the account further researched and substantiated for continued collection. • Maintains desk inventory to remain current without backlog while achieving productivity and quality standards.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description Working closely with the Director - Billing & Collections based in Mexico, the Manager - Billing & Collections is responsible for overseeing all Advertising Sales end-to-end billing, reconciliation, and collections processes for Ad Sales revenue streams across LATAM, including Panregional, Mexico, Colombia, Brazil, Andean Region, and Southern Cone territories while serving as a subject matter expert supporting the design, deployment, and continuous improvement of Ad Sales in housing and systems transformation initiatives. This role will also be responsible for managing and coordinating local Ad Sales representatives who handle billing and collections activities in their respective markets, as well as reporting as an Ad Sales representative to our partners, ensuring alignment with regional and international standards, financial controls, regional tax regulations and company policies. Responsibilities: - Lead and manage a team of Billing & Collections Analysts in the end-to-end billing and collections processes for Ad Sales portfolios across LATAM, ensuring accuracy, timeliness, and compliance with contractual terms and regional requirements. - Oversee the preparation and issuance of accurate invoices for Ad Sales clients, in accordance with contractual terms, regional tax regulations and in region e-billing requirements. - Monitor accounts receivable aging and implement proactive collection strategies to support cash flow and reduce Days Sales Outstanding (DSO). - Lead the reconciliation and ongoing follow-up of Ad Sales Representations across all territories, ensuring alignment between Sales, Traffic, Operations, Finance, and local representatives. - Manage and oversee local Ad Sales representatives, ensuring proper execution of billing and collections processes at the local level, adherence to company standards, and timely reporting. - Review and validate agency incentive calculations, ensuring accuracy, transparency, and alignment with contractual agreements. - Analyze and report on key regional performance indicators, including DSO, aging metrics, and market trends, delivering actionable insights to senior stakeholders. - Serve as the escalation point for client billing inquiries, managing complex customer issues and negotiating payment plans where necessary. - Maintain visibility of financial risks and opportunities across territories, proactively communicating findings and mitigation plans. - Collaborate cross-functionally with Sales, Traffic, Operations, Legal, and Revenue Accounting to resolve billing discrepancies, ensure accurate accounting and timely reconciliations, and lead management of receivables risk and opportunities through proactive communication with FP&A stakeholders. - Build and maintain strong relationships with agencies, clients, and local Ad Sales representatives. - Ensure clear prioritization, workload management, and consistent follow-up across both internal teams and local representatives. - Ensure compliance with internal policies, international accounting standards, and local regulatory requirements, including maintaining audit-ready documentation. - Identify and implement process improvements to enhance efficiency, reduce errors, and optimize reporting across LATAM. - Lead and support system enhancements and automation initiatives (e.g., SAP ECC / S/4HANA, Mydas, reporting tools), acting as a bridge between Finance Operations, Transformation teams, and IT. - Lead the evaluation, selection, and implementation of e billing solutions across LATAM Ad Sales portfolios, partnering with IT, Finance Transformation, Tax, and local teams to ensure regulatory compliance and scalable solutions. - Oversee the implementation of tailored collections strategies across the assigned portfolio, ensuring alignment with business objectives. - Ensure proper cash and withholding tax application and reconciliation in partnership with offshore and accounting teams. - Lead training, goal setting, coaching, and performance monitoring for Billing & Collections Analysts, fostering a high-performing and engaged team. - Act as an Ad Sales Billing & Collections SME for transformation initiatives, including the design and implementation of Ad Sales in housing activities onto SAP (S/4HANA), ensuring alignment between business requirements, system design, and operational execution. Qualifications Basic Eligibility Qualifications and Requirements: - Bachelor's degree in Accounting, Finance, Business Administration, or a related field. - Minimum 6 years of experience in billing, collections, revenue operations or account management. - Strong experience managing multi-country LATAM portfolios and working with local representatives or third-party partners. - Experience in Ad Sales billing, reconciliation, or agency-related processes is strongly preferred. - Proven experience leading teams is essential. - Strong attention to detail and analytical skills. - Proficient in Microsoft Excel and Office tools. - Bilingual in Spanish and English essential; Portuguese is a plus. - Comfortable working in a multi-currency and multi-country environment. - Strong communication skills and customer service mindset. - Experience with SAP ECC/ S/4 HANA preferred. - Experience in media or entertainment industries is a plus. - US Corporation and Entertainment Industry experience advantageous. - Demonstrated experience supporting or leading finance transformation, system implementations, or process in housing initiatives in a multi country environment - Additional Desired Characteristics: - Power Bi - Intermediate - Accounting/finance background - Strong analytical mindset with ability to translate data into insights - Detail-oriented with focus on accuracy and quality - Proactive, solution-driven, with strong ownership. - Effective communicator and strong stakeholder management skills - Ability to manage multiple priorities in a fast-paced, multi-country environment - Team player with ability to work independently and drive results - Adaptable and comfortable navigating change - Positive, professional attitude with a sense of urgency. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description We are seeking an Accounts Receivable (AR) / Collections Specialist for a short-term remote contract (60–90 days) with potential extension based on performance. This role will focus on light collections efforts, customer outreach, and investigative work to understand payment delays and improve cash flow. This is not a hard collections environment—success in this role comes from strong communication, problem-solving, and follow-through. Responsibilities - Review and manage an aging accounts receivable report for a portfolio of approximately $10M to identify outstanding balances and prioritize follow-up activities. - Conduct high-volume outbound calls and follow-ups with customers and vendors to understand why invoices remain unpaid and to confirm payment status and timelines. - Collect payments directly when possible and ensure proper escalation and documentation when immediate collection is not feasible. - Document all findings, conversations, and action items in Salesforce or a similar CRM system to maintain accurate and up-to-date records. - Create and manage tickets in the CRM to track issues, monitor progress, and ensure timely resolution of outstanding items. - Escalate unresolved or complex accounts to the appropriate Project Manager across multiple U.S. locations, providing clear context and supporting documentation. - Partner closely with internal teams to investigate issues, resolve disputes, and drive a measurable reduction in outstanding accounts receivable balances. - Perform research to identify and verify updated contact information when existing customer or vendor data is outdated or incomplete. - Support efforts to make a significant and measurable reduction in the accounts receivable backlog over the course of the contract period. - Use basic Excel functions such as filtering, sorting, and tracking data to organize account information and monitor collection activities. - Maintain a professional, customer-service-oriented approach in all interactions while consistently following up to ensure progress on overdue accounts. - Work independently in a remote, fast-paced environment, managing time and priorities effectively to meet collection and performance goals. Qualifications - At least 2 years of experience in accounts receivable and/or collections. - Proven experience working with aging reports and conducting customer outreach to resolve unpaid invoices. - Familiarity with CRM systems, with Salesforce preferred but other CRM platforms also acceptable. - Strong investigative and problem-solving skills to identify root causes of non-payment and recommend solutions. - Ability to handle high-volume outbound calls and follow-ups with professionalism and persistence. - Basic Excel skills, including filtering, sorting, and tracking data. - Customer service–oriented communication style with the ability to maintain positive relationships while pursuing payment. - Self-motivated and able to work effectively in a remote, fast-paced environment with minimal supervision. Requirements - Experience documenting customer interactions and account status in CRM systems. - Background in collections customer service or collection calls within a business environment. - Strong attention to detail when tracking accounts, updating contact information, and documenting escalations. - Ability to collaborate with cross-functional teams and project managers across multiple locations. - Comfort working with a large-dollar portfolio and contributing to measurable reductions in accounts receivable backlog. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Work Environment This is a fully remote position that requires reliable access to a suitable home office setup. You will work in a fast-paced environment, managing a large portfolio of accounts and conducting frequent outbound calls. Daily work involves using CRM software such as Salesforce and basic Excel functions to track and organize account data. Collaboration with internal teams and project managers occurs virtually, using digital communication tools. The role emphasizes professionalism in all interactions and the ability to stay organized, focused, and self-directed while working independently from a remote location. Job Type & Location This is a Contract position based out of Chino, CA. Application Deadline This position is anticipated to close on May 22, 2026.

• Lead and develop a team of managers responsible for collections and loss mitigation operations supporting approximately 40 agents across collections and loss mitigation operations • Drive measurable improvements in collections performance, including recovery rates, productivity, SLA adherence, QA performance, and borrower outcomes through data-informed operational management • Standardize performance management frameworks, coaching practices, and accountability mechanisms to improve consistency and scale top-performer behaviors across teams • Build operational visibility through data-driven reporting, performance metrics, and dashboards that identify trends, root causes, and opportunities for improvement • Strengthen operational controls and QA frameworks to reduce manual error rates, improve compliance performance, and support scalable growth across collections and loss mitigation operations • Partner cross-functionally with Product, Engineering, Compliance, and Analytics teams to improve tooling, automation, workflows, and borrower programs