• Lead Training Program Design and Development: Lead the design and development of training programs that align with company goals, strategic initiatives, and regulatory requirements. • Create and update advanced training materials, including manuals, presentations, and online modules, to ensure they are current, relevant, and engaging. • Deliver and Facilitate Training Sessions: Lead and facilitate training sessions for new and existing employees, covering a wide range of topics such as company policies, procedures, and specific job functions. • Use a variety of training methods, including classroom instruction, online training, and hands-on demonstrations, to cater to different learning styles and ensure maximum retention. • Evaluate and Enhance Training Effectiveness: Conduct comprehensive evaluations of training programs to assess their effectiveness and impact on employee performance. • Develop and implement advanced strategies to improve training content, delivery methods, and overall program outcomes based on performance metrics and feedback. • Analyze training data to identify trends and areas for improvement. • Manage Training Records and Compliance: Oversee the maintenance of detailed and accurate records of training sessions, including attendance, completion, and performance data. • Ensure all training documentation is compliant with company and regulatory standards. • Generate and present reports on training metrics to senior management and other stakeholders. • Lead Special Projects and Initiatives: Lead the planning and execution of special training projects and initiatives, including the development of new training programs and the implementation of existing ones. • Collaborate with cross-functional teams to support the rollout of new processes, systems, and policies. • Stay Updated on Industry Trends and Best Practices: Continuously research and stay informed about new training methodologies, industry best practices, and changes in healthcare regulations and standards. • Apply this knowledge to enhance the quality and effectiveness of training programs. • Recommend and implement new training technologies and tools to improve the learning experience. • Mentor and Coach Junior Training Specialists: Provide guidance, mentorship, and coaching to junior training specialists to help them develop their skills and knowledge. • Conduct performance evaluations and provide constructive feedback to support their professional growth. • Develop and Maintain Training Standards: Establish and maintain high standards for training programs and materials. • Develop and implement training policies and procedures to ensure consistency and quality across all training initiatives.

• Leverage passion, innovative spirit, and drive for growth to integrate L&D techniques. • Manage multiple projects and processes across the department. • Develop programs, teaching formats, and platforms that are user-friendly. • Collaborate within the People Team and subject matter experts (SMEs). • Provide guidance, training, and support to instructional designers. • Ensure training drives a greater return on invested capital. • Research industry best practices and inform curriculum decisions.

• Lead the design, delivery, and optimization of enterprise learning experiences • Own the overall learning system experience within Workday Learning • Design scalable learning pathways • Lead the design and development of high-impact learning programs • Facilitate key training sessions and workshops • Define success metrics for learning programs and LMS usage

• Service Line Leadership & Program Ownership: Own the operational rhythm of new hire training for your assigned service line. Serve as the primary point of contact for new hires from Day 1 through transition to production. • Stakeholder Consulting: Act as the primary training consultant for Clinical Directors and Quality Leads. Analyze performance data (QA scores, productivity) to proactively recommend curriculum adjustments (Acute vs. Standard maintenance). Conduct Training Needs Analysis for new requests. Design the "blueprint" for learning programs, determining the optimal blend of live instruction vs. asynchronous modules to be built by the ID Specialist. • High-Impact Facilitation: Lead complex, synchronous sessions focused on clinical judgment, empathy, and workflow decision-making (e.g., "Day 2 Clinical Detective," "Care Plan Workshops," "Mock Calls"). Assess learner clinical acumen in real-time. Provide direct, actionable feedback to hiring managers regarding learner readiness and areas of concern. Maintain cross-functional proficiency to serve as a Backup Facilitator for the opposing service line during designated "Surge" hiring windows. • Quality & Content Governance: Serve as the "Accountable" party for content accuracy. Review and validate all learning assets created by the ID Specialist and documentation updated by the CKE Associate to ensure strict clinical adherence. Champion a "Spirit of Curiosity." Regularly audit your curriculum against live production realities to ensure training never drifts from the actual job requirements.