• Service Line Leadership & Program Ownership: Own the operational rhythm of new hire training for your assigned service line. Serve as the primary point of contact for new hires from Day 1 through transition to production. • Stakeholder Consulting: Act as the primary training consultant for Clinical Directors and Quality Leads. Analyze performance data (QA scores, productivity) to proactively recommend curriculum adjustments (Acute vs. Standard maintenance). Conduct Training Needs Analysis for new requests. Design the "blueprint" for learning programs, determining the optimal blend of live instruction vs. asynchronous modules to be built by the ID Specialist. • High-Impact Facilitation: Lead complex, synchronous sessions focused on clinical judgment, empathy, and workflow decision-making (e.g., "Day 2 Clinical Detective," "Care Plan Workshops," "Mock Calls"). Assess learner clinical acumen in real-time. Provide direct, actionable feedback to hiring managers regarding learner readiness and areas of concern. Maintain cross-functional proficiency to serve as a Backup Facilitator for the opposing service line during designated "Surge" hiring windows. • Quality & Content Governance: Serve as the "Accountable" party for content accuracy. Review and validate all learning assets created by the ID Specialist and documentation updated by the CKE Associate to ensure strict clinical adherence. Champion a "Spirit of Curiosity." Regularly audit your curriculum against live production realities to ensure training never drifts from the actual job requirements.

• Develop, implement, and evaluate clinical education and training programs tailored to our Wellos Care products and services. • Collaborate with clinical leadership and subject matter experts to identify training needs and update educational content. • Deliver training sessions through multiple modalities, including in-person workshops, e-learning modules, and simulation exercises. • Monitor and assess the effectiveness of training programs, using feedback and performance metrics to make continuous improvements. • Ensure all educational materials comply with current clinical guidelines, accreditation standards, and organizational policies. • Provide ongoing support and coaching to clinical staff to promote professional development and competency maintenance. • Maintain accurate records of training activities, attendance, and outcomes for reporting and compliance purposes. • Stay current with advances in clinical practice, adult learning theories, and healthcare regulations to inform education strategies.

• Partnering with business leaders and HR teams to lead the facilitation, design, and implementation of organizational development solutions that align with the business strategy. • Acts as an internal consultant, assesses gaps between the current and desired state of the organization to optimize strategy and performance. • Advises on short-term and long-term actions to drive desired outcomes. • Serves as a consultant and trusted partner to business leaders and HR Business Partners. • Leads organizational design initiatives including team alignment, discovery, stakeholder feedback, and design of future-state organizations. • Conducts change impact assessments and creates communication plans and materials to support leadership and associate transitions. • Facilitates adoption of new structures and ways of working, via change integration support, leading workshops, and coordinating learning.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Trainer at Highland, you will be responsible for executing all of Highland's training matrix objectives by compiling Highland, OEM, and partner materials, and delivering structured, comprehensive technical training programs to Highland's end customers. This role is critical to ensuring customer technical self-sufficiency in performing maintenance, diagnostics, and repair operations on electric vehicles and charging infrastructure. The Technical Trainer will tailor all training delivery to customer-specific configurations based on their balance-of-system components (bus and charger), working across Highland's network of bus manufacturers, charger manufacturers, and subsystem partners. Throughout, you will provide customers with the knowledge and skills to independently troubleshoot complex technical challenges and perform depot-level repairs using OEM diagnostic software and tools, Highland's custom-engineered diagnostic tools, and OEM web portals. Responsibilities - Execute comprehensive technical training programs aligned with Highland's Training Matrix timeline and objectives, including commissioning, basic troubleshooting, advanced troubleshooting, and specialized technical competencies across multiple delivery phases. - Customize training delivery based on customer-specific balance-of-system configurations, adapting content to the specific bus models and charger types deployed at each customer site. - Train customers and Highland’s Technicians on the proper use of OEM diagnostic software and tools, Highland's custom-engineered diagnostic tools, and OEM web portals used for depot-level repairs and technical support. - Ensure customers and Highland’s Technicians achieve technical self-sufficiency in performing maintenance, diagnostics, and repair operations on electric vehicles and charging infrastructure without ongoing onsite support. - Conduct hands-on training sessions covering lockout/tagout (LOTO) procedures, zero voltage verification, high-voltage safety protocols, component replacement, software-based troubleshooting, and fault detection processes. - Deliver training on advanced diagnostic techniques, including CAN trace analysis, isolation fault detection, thermal management diagnostics, battery management system troubleshooting, and power electronics diagnostics. - Provide engineering-level support and troubleshooting assistance to customers when complex repair challenges exceed standard training scope, serving as an additional escalation point for technical issues. - Compile and organize training materials from Highland, OEM partners, and third-party sources into cohesive, customer-ready training curricula. - Develop and maintain training documentation, quick reference guides (QRGs), standard operating procedures, and troubleshooting flowcharts for customer use. - Assess training effectiveness through hands-on evaluations, competency certifications, and post-training follow-up to ensure knowledge retention, and maintain accurate records of training sessions, competency assessments, and technical support interactions. - Maintain deep technical expertise across all Highland OEM platforms, charging equipment, diagnostic tools, and subsystem components through continuous learning and manufacturer training programs. - Collaborate with Highland's Technology and Engineering teams to stay current on system updates, new diagnostic tools, software platforms, and emerging technical solutions. - Adapt training content and delivery methods to accommodate different learning styles, technical backgrounds, and operational environments across diverse customer organizations. Qualifications - 5+ years of experience in automotive or heavy-duty vehicle maintenance, diagnostics, and repair. - 3+ years of technical training or instruction experience (EV experience preferred). - Strong technical knowledge of electric vehicle powertrains and vehicle diagnostics, with expertise in using OEM diagnostic software, scan tools, and diagnostic equipment. - Experience and familiarity with National Standards, lockout/tagout procedures, and high-voltage safety protocols; ASE certifications, or equivalent EV-specific certifications strongly preferred. - Excellent communication, presentation, and instructional design skills with ability to explain complex technical concepts to diverse audiences, develop training materials, and manage multiple customer training programs simultaneously. - Valid Commercial Driver's license with clean driving record and willingness to travel extensively to customer sites (up to 50% travel); ability to work independently, adapt to varying site conditions, and operate in a fast-paced environment with evolving technology. Benefits - Competitive base salary and performance-based bonus program. - A supportive, highly collaborative, team-oriented environment. - Opportunities to make a difference, be heard, add value, and be recognized. - Growth and development with a leader in this new and exciting industry. - Ability to work with bright, innovative, and forward-thinking colleagues. - Health, Vision, and Dental coverage for employees & their dependents. - Life insurance, public transportation assistance. - Generous Paid Time Off. - 401(k) program and company match.