• Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms. • Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination. • Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues. • Execute system changes using established change management processes. • Manage user access, onboarding/offboarding, and access reviews using least-privilege principles. • Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting. • Coordinate with vendors on escalations, outages, and platform changes. • Maintain system documentation and support continuous improvement and automation efforts.

• Administer and support enterprise‑scale SharePoint Online environments • Manage SharePoint site collections, hub sites, site lifecycle, and external sharing • Implement and enforce governance, security, compliance, and Microsoft best practices • Configure and manage permissions, retention policies, DLP, sensitivity labels, and audit logs • Automate administrative and operational tasks using PowerShell and PnP PowerShell • Support integrations across Microsoft Teams, OneDrive, and Power Platform • Lead or support SharePoint migrations, including on‑premises to online and tenant‑to‑tenant migrations • Act as L2/L3 escalation for complex SharePoint and M365 issues • Troubleshoot performance, access, security, and configuration challenges • Mentor junior SharePoint administrators and collaborate with cross‑functional stakeholders • Maintain documentation, operational runbooks, and governance guidelines

• Own the lease administration process for the Americas region, ensuring accurate documentation, timely rent and utility payments, and compliance with contractual obligations. • Partner with Finance on payment schedules, escalations, rent and CAM reconciliations, and CapEx depreciation. • Manage vendor onboarding, invoice processing, and facilities-related contracts in partnership with Producement and AP. • Maintain accurate lease data in the lease management system (e.g., Visual Lease) and support audit readiness. • Support leasing and contract management across the real estate lifecycle. • Serve as the Real Estate point of contact for repair and maintenance requests, partnering closely with the Construction Project Manager. • Help triage, track, and coordinate facilities issues with Operations, vendors, landlords, and Construction. • Set up new sites in internal systems in coordination with Supply Chain and Corporate Technology. • Prepare regular reporting and business cases to support leadership decision-making. • Track and communicate critical lease dates, including expirations, renewal options, notice periods, and key landlord obligations.

• Collect and analyze data to evaluate the effectiveness of medical policy implementation, identify and update appropriate procedure and diagnosis codes, and support business decisions regarding utilization management activities and guidelines. • Support medical policy development and implementation by identifying and updating appropriate procedure and diagnosis codes for company medical policies and UM (Utilization Management) guidelines that reflect medical necessity, experimental/investigational or other code categories. • Provide subject matter expertise for the Medical Policy Implementation Workgroup to ensure cross-functional collaboration between Clinical Review, Healthcare Services, and other departments on coding edit decision-making related to medical policies and mitigate downstream impact. • Perform analysis, research, and assessment in response to cross-functional requests to inform accuracy and consistency for claims processing, reimbursement, benefit, and product configuration issues. • Develop and use data gathering tools to document and analyze patterns of code payments and denials, medical policy changes, and coding changes. • Research and interpret medical claims utilization and program participation. • Present findings to internal customers to assist them in managing healthcare costs and improved member satisfaction. • Identify potential patterns and/or trending to confirm alignment of code payments, changes and denials, and medical policy changes. • Contribute to the analysis and decision-making efforts of the provider appeal process including assessment of appropriate coding, medical record review, and Correct Coding Initiative (CCI) bundling edits, and recommend action steps regarding code configuration issues, annual utilization and review analysis. • Maintain current knowledge of coding application for current ICD coding and other applicable coding systems that apply to medical documentation and claims. • Provides subject matter expertise to a variety of internal committees as assigned. • Completes special projects and other duties as assigned.