MaidPro

• Design social-first creative (static, carousel, GIFs, videos, short-form motion and animation) for platforms such as Instagram, Facebook, LinkedIn, etc. • Edit videos and create motion graphics and typography • Create digital assets for paid and organic social, display, web, and email campaigns • Design offline materials including direct mail, print ads, and magazine layouts • Translate brand guidelines into compelling, on-brand creative across all formats • Use Adobe Photoshop, Firefly, Express and AI-powered image/video tools to enhance speed, quality, and creative exploration • Resize, version, and optimize assets across multiple platforms and specs • Manage multiple projects and deadlines in a fast-moving environment • Stay current on social trends, emerging formats, and evolving platform best practices

• Administer and own core business systems, including identity and access management (Active Directory / Entra ID), email and collaboration tools, CRM, endpoints, and SaaS platforms. • Own administration of cloud-based phone and communications systems (e.g., Dialpad), including user provisioning, call routing, IVRs, licensing, and vendor coordination. • Perform system maintenance, monitoring, upgrades, and configuration management to reduce downtime and recurring issues. • Execute system changes using established change management processes. • Manage user access, onboarding/offboarding, and access reviews using least-privilege principles. • Handle Tier 2 and escalated IT support issues requiring administrative access or advanced troubleshooting. • Coordinate with vendors on escalations, outages, and platform changes. • Maintain system documentation and support continuous improvement and automation efforts.