Role Description We have a great opportunity to join our CS&Q team. We are looking for a confident and professional Customer Experience Leader to work as part of our improvement team. This role will involve focusing on customer, connecting, and amplifying customers across the UKI zone, using customer insights to identify and implement improvement actions across the end-to-end customer journey to grow customer satisfaction and loyalty within UK&I Zone. - Act as the Customer Experience Advocate, providing regular insights from NSS/OES surveys across UKI zone. - Develop & lead CX plan within the zone, focusing activities on key personas & key touchpoints. - Support stakeholder engagement across the UK&I zone with insights and key personas for CX (including VIP) by topic for UK&I. - Provide knowledge and expertise on E2E customer journey for key personas, ensuring these are known and understood by employees across the UK&I zone. - Develop and manage shift to sentiment driving & deploying new tools as part of the transformation (e.g. Medallia apps, LivingLens). - Lead Customer connect programme with key customer personas. - Partner with Commercial teams & GSC CX on customer connect programme. - Lead Customer Mindset programme (workshops) as part of memorable experience. - Lead and deploy annual OES programme, managing alert management. - Be the SPOC with Global CX ensuring UKI aligns with global CX programme and continues to evolve. Qualifications - 2 - 3 years relevant experience (Customer Experience). - Knowledge and experience of CX/CI tools to resolve and prevent reoccurrence of customer issues (CJM, A3, Lean, Six Sigma). - Self-motivated, results oriented and able to work on own initiative is essential. - Strong communication & influencing skills, with the ability to communicate & influence within all levels of the organization to drive customer experience & ensure effective resolution of improvements. - Ability to work collaboratively with cross-functional teams. - Be proficient in software tools (MS Office, Visio, bFO, Medallia). Requirements - Certified Lean, Six Sigma Green/Black Belt or CX Certified (desired). Benefits - Opportunity to drive significant impact on customer satisfaction and business growth. - Leadership role in shaping customer experience strategies. - Collaborative environment with exposure to multiple business functions. - Professional development and growth opportunities. - Chance to build and influence customer-centric culture across the organization.

Title: Document Support Specialist (LA or San Jose or Oakland) Job Description: Document Support Specialist Location: Los Angeles, CA Schedule: Hybrid (2 days on‑site / 3 days remote after introductory period) Employment Type: Full-time, non-exempt Salary Range: $90,000-$105,000 (DOE) A highly regarded law firm is seeking an experienced Document Support Specialist to join its Los Angeles office. This role supports attorneys and legal staff by producing high-quality documents in a fast-paced, client-service-oriented environment. Key Responsibilities - Prepare, format, revise, and finalize a high volume of legal documents including pleadings, briefs, contracts, reports, and other work product - Convert, clean, and standardize documents from outside sources to ensure consistent formatting - Manage document revisions, version control, and tracked changes with a high level of accuracy - Create and update Tables of Contents and Tables of Authorities, including complex pagination and styles - Create, edit, and compile production-ready PDFs using Adobe Acrobat Pro - Prepare and edit PowerPoint presentations and Excel spreadsheets for internal and client-facing use - Ensure documents comply with firm standards, branding guidelines, and applicable court rules - Transcribe and process digital dictation while maintaining confidentiality - Collaborate with attorneys, paralegals, and staff to meet deadlines-often under time-sensitive conditions - Maintain organized electronic files and support document management practices - Provide guidance and training on document formatting, templates, and best practices - Perform additional duties as assigned Qualifications - High school diploma required; Bachelor's degree preferred - 5-7 years of experience in legal document production or a similar law firm environment - Advanced proficiency with Microsoft Office and Adobe Acrobat; ability to quickly learn new software - Experience with CCC Macro Pro and PowerPoint design is a plus - Strong attention to detail and excellent organizational skills - Ability to manage multiple priorities and meet tight deadlines - Effective written and verbal communication skills - Ability to work independently and collaboratively - Flexibility to work overtime or weekends as needed Additional Information - Reports to the Document Support Supervisor - Hybrid schedule subject to change based on business needs Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: - The California Fair Chance Act - Los Angeles City Fair Chance Ordinance - Los Angeles County Fair Chance Ordinance for Employers - San Francisco Fair Chance Ordinance Pay Details: $90,000.00 to $105,000.00 per year Search managed by: Laura Londono Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: - The California Fair Chance Act - Los Angeles City Fair Chance Ordinance - Los Angeles County Fair Chance Ordinance for Employers - San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Establish a relationship of trust with every customer who contacts us, representing the values of the company • Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered • Detecting the needs of our customers, advising them on the purchase of new products • Commercial attitude • Follow up with customers in need of support and technical assistance by email, chat and/or telephone • Escalate queries that cannot be resolved to the second level support team

• Respond to inquiries and provide information in German and English • Manage requests for labeling and trademark use • Collaborate with internal teams for best experiences • Provide feedback for continuous improvement • Handle escalation process