• Establish a relationship of trust with every customer who contacts us, representing the values of the company • Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered • Detecting the needs of our customers, advising them on the purchase of new products • Commercial attitude • Follow up with customers in need of support and technical assistance by email, chat and/or telephone • Escalate queries that cannot be resolved to the second level support team

• Respond to inquiries and provide information in German and English • Manage requests for labeling and trademark use • Collaborate with internal teams for best experiences • Provide feedback for continuous improvement • Handle escalation process

Role Description Join AO and Be Part of History: Experience Unprecedented Growth! In 2025, we achieved a monumental milestone—setting new company records for our largest weekly, monthly, and quarterly growth in history. As we continue this incredible momentum, we are expanding our team and seeking talented, motivated individuals to join us on this exciting journey. This is more than just a remote opportunity—it’s a chance to build a long-term career with world-class mentorship, professional growth, and leadership potential. Qualifications - Strong communication and people skills - Positive attitude and willingness to learn - Self-motivated individuals who thrive in a remote environment - Coachable, growth-oriented mindset - Ability to work independently and within a collaborative team culture - No prior industry experience is required — full training and support are provided. Requirements - Work-From-Home Flexibility: Enjoy the convenience of a stable, fully remote position designed to support work-life balance. - Professional Development: Participate in virtual workshops, leadership training, and ongoing mentorship programs designed to help you grow personally and professionally. - Weekly Pay & Bonuses: Earn weekly pay plus performance-based bonuses that reward your dedication and results. - Union-Backed Support: Benefit from union representation and support designed to protect your rights and provide stability. - Comprehensive Benefits: Access life insurance coverage, including accidental death benefits, along with medical reimbursement programs focused on your well-being. - Industry-Leading Technology: Utilize cutting-edge tools and systems designed to help you succeed in a remote environment. - Leadership Conferences & Incentive Travel: Attend leadership events, networking conferences, and qualify for exciting incentive trips and team-building experiences. Next Steps To be considered, please submit your updated resume along with your compensation expectations for review. In support of community wellness and convenience, all interviews are conducted through Zoom video conferencing. 👉 Join AO and become part of a company where extraordinary growth, leadership development, and opportunity are the standard. Apply today!

Technical Sales Support Specialist III Location: United States, Remote Job Description: Company: Dentsply Sirona, Inc Requistion ID: 83316 Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality, and effective solutions to advance patient care and deliver better and safer dental care. Dentsply Sirona’s headquarter is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY. Summary: The Technical Support Field Engineer provides on-site technical support for Dentsply Sirona Imaging, CAD/CAM, and Treatment Center customers and authorized dealer technicians. Evaluates and analyzes hardware and software issues and use technology and product expertise to provide solutions. The successful candidate must be self-driven, have strong critical thinking and problem-solving skills, and be capable of working independently or as part of a team. Provides situational training to dealer technicians and customers to improve their ability to service Dentsply Sirona equipment. Travels to support customer installations preventative maintenance, and repairs as needed, including overnight travel as needed. Maintains accurate records in the repair database. Provides remote phone support for customers and dealer technicians as needed. Key Responsibilities: - Provides site assessments, on-site installation, preventative maintenance and troubleshooting to Dentsply Sirona Imaging, CAD/CAM and Treatment Center customers - Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting and repairing assigned products. - Administers technical functions, tests equipment, handles repairs, conducts site inspections, engages with clients, and ensures compliance with all regulatory requirements. - Demonstrates system functionality to customers and responds to customer issues and complaints. - Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems. - Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment. - Recommends or performs minor remedial actions to correct problems, including troubleshooting, testing equipment, generating reports, and modification of designs, - Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication. - Records all pertinent information received on product problems and complaints - Acts as a resource for other departments to request technical information and assistance regarding the assigned products. - Installs, repairs, and maintains customers’ equipment; trains customers on how to properly use equipment. - Travels to perform service calls on equipment on short notice as needed (may include overnight travel). - Works on special projects as assigned. - Performs other duties and assignments as requested to support the technical service function. Education: - Minimum 2-year College Degree required; or certification in biomedical equipment technology, applied engineering, or technology field, or equivalent work experience; Bachelor’s Degree preferred. - Certifications/Licensing: - CompTIA, Cisco, or similar certifications are a plus Years and Type of Experience: - Minimum of 4 years’ experience of field experience in a technical environment (medical/dental equipment experience preferred) Required Computer Skills: - Microsoft Office: Word, Excel and PowerPoint - SQL Database software - Internet and Email Applications - Database Management and ability to write queries a plus - Wireshark experience a plus Key Required Skills, Knowledge, and Capabilities: - Demonstrated ability to read and understand electrical diagrams, data flows, and installation planning diagrams - Demonstrated ability to use the tools and technology needed to complete installations and repairs - Excellent knowledge of mechanical, electrical and mathematical skills - Exceptional interpersonal, communication, and problem-solving skills a must - Strong analytical and critical thinking skills - Excellent problem-solving skills; strong multitasking abilities - Experience with Complaint handling in medical device or similar regulated industry - Working knowledge of designs and features of medical/dental devices - Flexible and able to respond to changes to meet business needs - Ability to be versatile and service-oriented - Ability to remain calm in challenging situations - Understands and leverages training provided to solve complex challenges for our customers - Coachable and participates in the feedback process - Ability to meet the challenges of a fast-paced and demanding environment - Strong business acumen - Strong oral and written communication skills, including the ability to explain complex technical, mechanical, and electrical information to end users and trained technicians Equal Opportunity Employer: Dentsply Sirona is an Equal Opportunity Employer. All qualified applicants will be considered without unlawful discrimination or regard for race, color, religion, sex, sexual orientation, sexual or gender identity, national or ethnic origin, age, marital status, disability, genetic factors, military and veteran status, or any other characteristics protected by applicable local law. Eligibility: All successful applicants must be eligible to work in the country the position is based. Agencies: Please note that Dentsply Sirona does not accept or respond to unsolicited requests or applications submitted by Recruitment Agencies/ Search Firms. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity).