Role Description Provides dedicated first-line support for the NetSuite helpdesk queue, delivering timely and high-quality assistance to users. The role independently manages day-to-day support requests, troubleshoots functional issues, and serves as a reliable extension of the internal team while supporting ongoing business operations. Helpdesk Queue Management - Independently own the NetSuite helpdesk ticket queue as primary point of contact for all user-submitted requests. - Triage, categorize, and prioritize incoming tickets; resolve independently where within scope and escalate appropriately where not. - Maintain clear, professional communication with users throughout issue resolution — setting expectations on timelines and next steps. - Track and document ticket status, resolution steps, and outcomes for auditability and knowledge base development. - Meet or exceed defined SLAs for ticket response and resolution. Access & Permissions Management - Process new user provisioning, role changes, and deactivations in NetSuite following approved access control policies. - Validate access requests against role-based permissions frameworks; escalate non-standard or elevated access requests to the Functional Lead for review. - Maintain documentation of role assignments and changes for SOX compliance and audit support. Troubleshooting & User Support - Diagnose and resolve common NetSuite issues including transaction errors, workflow failures, data discrepancies, login issues, and dashboard/reporting problems. - Guide users through system navigation, process steps, and self-service capabilities. - Reproduce issues in the sandbox environment to validate root cause and solution prior to applying fixes in production. - Escalate complex technical issues requiring SuiteScript, integration, or developer involvement to the appropriate internal or third-party resource. Report & Saved Search Building - Build and modify saved searches, reports, and dashboards in NetSuite to fulfill user requests for operational visibility. - Develop standard templates and reusable reporting components where recurring needs are identified. - Validate report logic and output accuracy before delivery; walk users through interpreting and using delivered reports. Documentation & Knowledge Management - Maintain a living knowledge base of common issues, resolutions, access procedures, and how-to guides. - Document all processes in a clear, auditable format accessible to internal stakeholders. - Contribute to user training materials and self-service resources under the direction of the Functional Lead. Escalation & Coordination - Escalate process design questions, workflow configuration changes, and functional enhancements to the NetSuite Functional Lead. - Escalate technical development needs (SuiteScript, custom integrations, advanced automations) to the designated third-party developer resources. - Maintain clear handoff documentation when escalating; do not allow tickets to fall through handoff gaps. - Participate in periodic check-ins with internal team leads to review queue health, escalation trends, and emerging issues. Qualifications - 3+ years of hands-on NetSuite experience in a functional support or administration capacity. - Demonstrated proficiency with NetSuite saved searches, reports, dashboards, and role/permissions management. - Experience troubleshooting NetSuite issues across core modules: GL, AP, AR, Fixed Assets, and/or Project Accounting. - Ability to work independently and manage a ticket queue with minimal daily supervision. - Strong written English communication skills — professional, clear, and user-friendly in all correspondence. - Comfortable operating in a structured escalation model and following defined protocols. Requirements - Familiarity with adjacent financial systems such as NetSuite Planning & Budgeting (NSPB), Avalara, Rillion, or FloQast. - Working knowledge of financial accounting principles (AP/AR cycles, month-end close, reconciliation concepts). - Experience in energy, infrastructure, real estate, or project-based accounting environments. - Exposure to SOX compliance processes or audit support activities. - Basic familiarity with SuiteScript, SuiteAnalytics Workbook, or NetSuite integration platforms (Celigo, Boomi). - Experience with IT helpdesk or ITSM tools (FreshService, ADO, or similar). - Accounting or finance background (degree, certification, or equivalent experience).

Role Description UPMC Corporate Revenue Cycle is hiring a Coder I, Technical, to join our Same Day Surgery Coding team! This position will be a work-from-home position working Monday through Friday during business hours. In this role you will code same-day surgery accounts, CPT procedures, and diagnosis coding. This role requires ICD-10 diagnosis coding skills, as well as knowledge of billing and coding guidelines. - Refer problem accounts to appropriate coding or management personnel for resolution. - Meet appropriate coding productivity and quality standards within the time frame established by management staff. - Adhere to internal department policies and procedures to ensure efficient work processes. - Actively participate in monthly coding meetings and share ideas and suggestions for operational improvements. - Maintain continuing education by attending seminars, reviewing updated CPT assistant guidelines and updated coding clinics. - Review coding for accuracy and completeness prior to submission to the billing system, utilizing CCI edits. - Utilize standard coding guidelines and principles, and coding clinics to assign the appropriate ICD-10-CM and CPT codes for outpatient records to ensure accurate reimbursement. - Determine diagnoses that were treated, monitored and evaluated and procedures done during the episode of care are sequenced in order of their clinical significance to accurately assign the appropriate APC/ASC or payment tier under the Prospective Payment system or DSM IV methodology to guarantee accurate reimbursement on UPMC patients. - Utilize computer applications and resources essential to completing the coding process efficiently, such as hospital information systems, EHR information systems, encoders and electronic medical record repositories. - If applicable, abstract required medical and demographic information from the medical record and enter the data into the appropriate information system to ensure accuracy of the database. - Complete work assignments in a timely manner and understand the workflow of the department including routing cases appropriately in the electronic systems. - Code by assigning and verifying the principle and secondary diagnoses (ICD-10-CM) and procedures (CPT codes or DSM, IV if applicable) by thoroughly reviewing all documentation available at the time of coding. - Complete a non-coding time productivity sheet as required/applicable. Qualifications - High School or GED equivalent. - Completed an AHIMA or AACP-certified Coding program or certificate, Bidwell Training School or equivalent program with a curriculum that includes Anatomy and Physiology, Medical Terminology, ICD-9-CM/ICD 10 and CPT Coding Guidelines and Procedures. - Six months of hospital coding experience preferred. Licensure, Certifications, and Clearances - Act 34 Company Description UPMC is an Equal Opportunity Employer/Disability/Veteran.

• Support merchants during integration with Noda’s payment solutions • Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems • Diagnose incidents, identify root causes, and coordinate resolutions with internal teams • Ensure smooth and stable operation of payment flows and integrations • Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams • Improve and maintain technical documentation, integration guides, and internal knowledge base • Participate in integration testing and quality control processes • Mentor junior team members and help improve support standards across the team.

Role Description Support and enhance a live STEP MDM platform at a UK financial services client, working from an Infosys nearshore delivery centre in Central/Eastern Europe. This is a run-and-iterate role on an existing Customer MDM deployment — extending, tuning, and supporting it, not building from scratch. The platform underpins the client's single view of customer data across multiple product lines, integrated with their broader data fabric. What You Will Be Doing - Configuring and maintaining STEP — data models, attributes, hierarchies, workflows, business rules, Web UI, dashboards, data quality controls. - Resolving match-merge and golden-record issues. - Building and maintaining API-driven integrations between STEP and upstream/downstream systems. - Supporting ETL flows in and out of STEP. - Performance tuning and stability on the STEP platform. - Triaging incidents alongside the client's data stewards. - Writing technical specs and configuration notes that hold up to client review. - Daily working overlap with UK business hours required. Qualifications - 5–7 years' hands-on Stibo STEP development — configuration, customisation, integration. - Working knowledge of STEP CWB, STEP APIs, business rules in JavaScript, XML / XSD / XPath / XSLT, and Java. - Working understanding of Customer MDM (CMDM) — match-merge, survivorship, golden record. - Experience with at least one major ETL or integration tool (SAP BODS, Informatica, ODI, SSIS, or similar). - SQL working level (Oracle or SQL Server). - English working proficiency (B2 minimum) — UK client communication is daily. Nice to Have - Financial services delivery exposure. - Stibo certification. - Exposure to Erwin Data Intelligence, Erwin Data Modeler, SAP BusinessObjects, Tableau, or OneTrust. - BAU support experience on a live MDM platform (not just implementation projects). - Prior UK or Western European client experience. Work Authorisation - EU / EEA nationals. - Polish, Romanian, Bulgarian, Czech nationals — direct. - Ukrainian CUKR holders already in Poland — direct. - Applicants must have valid work authorization in their country of application. No sponsorship available.