Role Description The Webbing Customer Success Manager Team Lead is responsible for managing the post-sales customer relationship with Webbing’s top accounts while leading and mentoring the NAM Customer Success team. This role focuses on IoT and enterprise mobility customers, where value realization, operational excellence, and long-term partnership are critical. The Team Lead acts as both a strategic advisor to customers and a leader to the regional CSM team, ensuring consistent execution, customer satisfaction, retention, and growth across the customer portfolio. This individual will work closely with Sales, Sales Engineers, Product, Operations, Analytics, and Support to drive customer outcomes, team performance, and cross-functional alignment. - Lead onboarding and enablement initiatives - Drive adoption and growth strategies - Conduct Executive Business Reviews - Anticipate customer risks - Coach team members - Serve as the voice of the customer internally Qualifications - 5+ years of experience in Customer Success, Account Management, or Customer Operations in mission critical services environment - a must. - 2+ years of experience leading or mentoring customer-facing teams - a must. - Experience managing channel partners, resellers, and indirect customer relationships, including driving partner enablement, engagement, and growth strategies preferred - a must. - Project management skills - a must. - Availability to work according to East Coast (U.S.) business hours - a must. - Proven experience managing strategic enterprise accounts and engaging with executive stakeholders. - Strong leadership, coaching, and team management skills. - Excellent communication, presentation, and relationship-building abilities. - Experience conducting Executive Business Reviews and managing customer success plans. - Ability to analyse customer usage trends and translate data into actionable business insights. - Strong problem-solving and organizational skills. - Ability to manage multiple priorities in a fast-paced, high-growth environment. - Experience working cross-functionally with Sales, Product, Operations, and Support teams. - Understanding of mobile connectivity, IoT, eSIM technologies, and enterprise mobility solutions - an advantage. Benefits - The opportunity for professional development within a reputable international innovative and growing company. - The opportunity to join a team of highly professional specialists in an international environment. - Fully remote role - Medical benefits Company Description Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence. Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

Role Description To partner the Regional Managers to support the delivery of B&Q's installations service strategy in supporting, educating and coaching store leadership teams. Key Accountabilities / Responsibilities - Work in partnership with Regional Managers and Unit Managers to successfully implement the B&Q installations plan. - Form strong relationships/partnerships within your regional teams. - Have regular discussions with Regional Managers and Unit Managers using data and insights to help identify trends in installation performance and respond to regional opportunities. - Support stores to resolve customer issues and HLC complaints, protecting B&Q finance, brand, and customers. - Work with our installations support team to effectively resolve all installation warranty claims. - Review and ensure correct processes are in place consistently in stores. - Provide content for quality training tools and deliver training and dedicated coaching to build confidence and knowledge in stores. - Support stores with data-led insight for the sourcing, recruitment, development, and engagement of quality installers. - Help build installer relationships, regularly listening to feedback and developing plans to improve our service. - Identify capacity opportunities and offer support to recruit, develop, and engage quality installers. - Work closely with regions to ensure installer capacity meets future demand and business targets. - Develop the technical knowledge and capabilities of the store and installations support team. - Propose and support the delivery of solutions to improve the installation proposition in conjunction with regional managers. Key Business Relationships - Regional Managers - Store Management Teams - Store Showroom Teams - Installers (external) - Legal - Quality & Aftercare team - Electrical Governing Bodies (external) - Gas Safe Register (external) - Installations service providers & Dispute resolution organisations (external) Qualifications - In-depth knowledge of the installation industry - Dispute resolution processes awareness - Experience of dealing with customer issues and complaints - Ability to identify and solve problems - Excellent communication skills - Financial and business acumen - Leading change - Coaching and developing colleagues (remote/in person) - Excellent analytical skills - Good level of skill in Microsoft Office / Teams / SharePoint - Organised and efficient - Takes responsibility - Excellent level of engagement and influencing skills - Excellent level of attention to detail Benefits - Competitive salary - Award-winning pension scheme - Bonus - ShareSave options - 6.6 weeks holiday - Payroll giving - Employee Assistance Programme - Shopping discounts - Colleague wellbeing benefits - And lots more!

• Deliver professional and timely support to residents via chat, email, and resident portal channels. • Act as the primary liaison for resident inquiries, concerns, and service-related requests. • Receive, document, and coordinate maintenance requests with internal departments. • Resolve apartment-related concerns, complaints, and general service inquiries. • Investigate and address billing discrepancies. • Maintain accurate records of customer interactions and case updates within CRM systems. • Utilize SAP and internal platforms to monitor and manage service tickets. • Conduct follow-ups to ensure complete issue resolution and resident satisfaction. • Escalate complex concerns to the appropriate teams when necessary. • Consistently meet service-level expectations related to response times and quality.

Role Description We are seeking a motivated and experienced Customer Success Manager to support a UK-based employer in driving customer satisfaction and long-term retention. This role is ideal for a South African professional who is organised, proactive, and confident working with UK teams remotely. - Manage and support a portfolio of customers through their onboarding and lifecycle journey - Handle customer concerns, feedback, and escalations with empathy and efficiency - Communicate effectively with internal teams and external stakeholders across time zones - Maintain accurate records of customer interactions, health scores, and success plans - Use relevant tools such as customer success platforms, CRM systems, and helpdesk software - Support the wider team with renewal forecasting, reporting, and customer advocacy initiatives - Identify opportunities to expand accounts and improve overall customer outcomes Qualifications - 2+ years of experience in customer success, account management, or a related field - Excellent written and verbal communication skills in English - Strong organisational skills with the ability to manage multiple customer accounts simultaneously - Proficient in CRM or customer success platforms and Microsoft Office or Google Workspace - Able to work independently and manage your own time effectively - High attention to detail and a proactive approach to problem-solving - Experience working with UK-based clients or employers is advantageous - Must have a reliable laptop, stable internet connection, and a quiet working environment Requirements - Salary: R30,000/month - 100% Remote