• Develop and Maintain Relationships to structure strategic partnerships with key customer decision-makers, understanding their organizational business objectives, and keeping them educated on emerging industry trends. • Lead Contract Strategy and Renewal by partnering with the Account Executive and the customer to identify contract gaps, negotiate pricing and service level agreements (SLAs), and execute the renewal process to drive customer retention. • Manage Customer Experience and Compliance by researching escalated service and billing issues, executing ad-hoc requests (like reports or audits) in accordance with service level agreements, and ensuring adherence to Federal, State, and Local laws, as well as Iron Mountain policies.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Manager of Customer Success at Moveworks, you will lead a team of Customer Success Managers focused on building meaningful customer relationships, driving measurable value realization, and positioning Moveworks the AI Employee Front Door for every customer in your portfolio. You will influence the strategic direction for your team's customer engagements, coach CSMs to be trusted AI advisors, and own retention outcomes across a growing book of enterprise business. This is a role for a leader who understands how to guide and bring high-value customer outcomes to life - and how to build the team to do it at scale. What you'll do - Lead and develop your team - Lead, mentor, and grow a focused team of Strategic CSMs - setting a high-performance bar from day one, running disciplined 1:1s, and building a culture of trust, accountability, and urgency - Have hard performance conversations early and often; don't let issues linger - your team and your customers can't afford it - Coach CSMs to become trusted AI advisors and executive-level relationship owners who move fast and communicate with precision - Rally your team through ambiguity and change; be the steady hand and the honest voice when things shift - Own retention and growth outcomes - Own team-level GRR and NRR outcomes with a proactive lens on risk and expansion across a concentrated, high-stakes portfolio - Establish rigorous portfolio risk management - leveraging health signals, usage data, and relationship intelligence to surface and act on at-risk accounts before they become problems - Serve as the executive escalation point for your most critical accounts; mobilize cross-functional resources with speed and clear ownership - Maintain an acute awareness of the full portfolio at all times - nothing in your book should surprise you - Drive strategic value and C-level partnerships - Build and protect executive relationships at your customers with intensity - these accounts operate at C-suite and VP levels and require sustained, deliberate relationship investment - Guide your team in developing compelling value narratives that connect Moveworks investments to measurable enterprise outcomes and strategic AI roadmaps - Position yourself and your team as the definitive AI adoption partners for your portfolio - customers should see Moveworks as indispensable - Maintain field presence; show up, be visible, and bring your team with you - Build process and scale what works - Build the operating rhythm for the team: cadences, escalation frameworks, QBR standards, and account review processes - and hold the team accountable to them - Develop and evolve playbooks that establish best practices for the Strategic segment; document what works and drive adoption - Partner with Sales, Product, and Support to advocate for your customers and surface portfolio-level insights that influence roadmap and company priorities - Create and champion Customer Success stories that demonstrate AI-driven value from your portfolio Qualifications What we're looking for 7+ years in Customer Success, Account Management, or a related customer-facing role in B2B SaaS - with meaningful time spent at the enterprise or strategic tier 2+ years directly managing a team of CSMs; ideally a smaller team of senior ICs rather than a large team of early-career CSMs - you know the difference and it shows in how you coach Hands-on ownership of accounts at $1M+ in ARR - not just worked at a company that had them, but personally sat in the room, defended renewals, and navigated the complexity that comes with that level of relationship Proven experience managing through a genuine customer crisis: an exec sponsor departure, a failed implementation, a competitive threat on a high-value renewal - and can speak specifically to how you handled it and what the outcome was Demonstrated ability to build and sustain executive relationships at the C-suite and VP level, with a track record of becoming a trusted advisor that customers call proactively - not reactively Experience influencing cross-functionally at a senior level - able to represent the portfolio with authority in front of executive leadership team and drive action without direct authority Experience developing value narratives and business cases that articulate ROI and connect product usage to strategic customer outcomes A bias for action, a passion for operational excellence, and a genuine commitment to customer outcomes. You move fast, set a high bar, and bring the team with you. How you Operate High agency: you take ownership, remove blockers independently, and find creative solutions when the playbook doesn't have an answer Everything with urgency: you operate with a bias toward speed and make decisions decisively, even when the information is imperfect Resourceful and resilient: you've been through difficult moments with customers or teams and can speak candidly about what you learned about yourself Candid and direct: you set clear expectations, follow up relentlessly, and don't soften feedback to the point of losing the message Comfortable with ambiguity: you can lead a team through uncertainty and change without losing momentum or morale Self-sufficient: you don't need a fully built infrastructure to start delivering; you build it while the engine is running Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description Juro has big ambitions: to become the go-to platform for agreeing and managing contracts globally. And we'll need help doing it. Legal tech is on the rise, with Goldman Sachs estimating that 44% of legal tasks can be automated with generative AI. With the brand we have built and the agility of early stage we are well placed to capture this opportunity. We care about building a diverse team where everyone feels they belong. That’s why our perks & benefits and choice-first work approach are designed with inclusivity in mind. Qualifications - 3+ years of customer-facing experience. - Engaged senior stakeholders, including Director level and above, holding credible, value-led conversations. - Confident in identifying and nurturing customer relationships across multiple accounts. - Strong discovery and problem-solving skills. Requirements - Rolling up your sleeves in an early-stage, “build-the-playbook-as-we-go” environment feels energizing. Benefits - Salary: £55,000-£60,000 + 20% annual bonus (in 4x quarterly installments based on performance targets) + equity at IC3 level. - Flexibility: Choice-first work approach allowing full remote work from Day One. Company Description Juro exists to help the world agree faster by making legal contracts frictionless, collaborative, and accessible. Juro’s intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world. We’re doing that by rebuilding contracts from the ground-up around a browser-native experience, augmenting workflows with powerful AI, and enabling all teams to conduct contracting jobs faster than ever before.

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Customer Success Operations Specialist , you play a pivotal role in ensuring Micron's customers receive superior service and support. Your primary responsibility is to drive customer satisfaction and loyalty, while also contributing to Micron's financial goals and optimizing revenue. You will optimize the order process to improve efficiency and take full ownership of resolving customer issues promptly and effectively. You will build and maintain a robust network of contacts within internal teams, fostering collaboration to support and enhance customer experience. Your efforts will ensure that every interaction with Micron's customers is exceptional, driving customer success and satisfaction. Additionally, you will collaborate with both internal and external customers to align with corporate strategic objectives , market share targets, and sales plan goals. Your role is crucial in implementing strategies that not only meet but exceed customer expectations, ensuring their success and continued partnership with Micron. Responsibilities and Tasks - Hub and/or vHub Management. - Proactively implement operational actions to drive towards #1 supplier ranking - Initiate, build and sustain effective relationships and communication with internal and external customers for operational efficiency. - Understand customer expectations and drive internal teams to provide optimal solution. - Orchestrate the process to collect customer expectations, extensively collaborate with functional partners to determine Micron's deliverables, lining up with corporate strategic objectives, with strong business and supply chain acumen. - Manage CBR Delivery & Customer Service scorecard, along with Customer Ranking Survey, orchestrating with cross functions for CAPA (Corrective Action/Preventive Action) to customers, representing GSC to deliver supply update, Customer/Micron joint-project status update in customer QBR. - Support the launch and scaling of strategic innovations, operational frameworks, and customer-facing tools. - Leverage Artificial Intelligence (AI) technologies to enhance business processes, including developing and implementing AI-driven solutions to improve efficiency, accuracy, and operating as a culture vanguard towards infusing AI into everyday work. Minimum Qualifications: - Bachelor's degree on biz with proven experience on customer success/operation role - 1+ years of experience in customer success or operations management, facing external customers - Strong analytical and problem-solving skills with strong biz and supply chain acumen - Excellent interpersonal and communication skills Preferred Qualifications: - Bachelor's degree in business administration or related field or equivalent experience! - Experience with supply chain management - Proven track record of implementing successful customer success strategies! - Familiarity with SAP, CRM software and data analysis tools - Good at Excel, PPT. About Micron Technology, Inc. We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_my@micron.com Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.