Assign ICD-10 and CPT codes for outpatient and inpatient services, monitor compliance with coding standards, and communicate with healthcare providers to ensure accurate documentation and reimbursement.

• Responsible for the account management activities during and after the sale to enable the Sales Representatives to focus on selling activities • Respond to customer requests and inquiries regarding current and future work • Resolve issues that may arise during production of customer products. • Keep leadership and sales team informed of customer project status, progress, issues, enhancements and modifications as required • Maintain accurate, complete, up-to-date standard operating procedures, in addition to detailed account history • Assist in the implementation and execution of products and services • Consult with Customers to understand business issues and goals, and works with customer to develop improved solutions to business needs • Work with Sales and Leadership to develop and prepare sales product presentations for use on up-sell and new business opportunities • Work with Sales Representative, Sales Management and Leadership in identifying customer needs and opportunities to secure new business. • Maintain up to date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives • May be involved in specific customer projects as assigned by sales management • Performs other related duties and participates in special projects as assigned • Primary agent of problem resolution and Customer Service enhancement. • Work with Customer to manage their print and communication needs • Partner with Customer to ensure all goals and objectives are met on a project-by-project basis. • Assist, maintain and manage specifications, quoting process and order entry • Assist and/or guide staff in the development of custom printing projects: including size, material, and print recommendations and researching new idea element • Assist in the facilitation of creating prototypes and development of custom print pieces • Maintain all Customer compliance procedures and ensure the Customers branding guidelines are met • Work with vendors to ensure SLA's are met and products are received by the customer on time • Make recommendations to the customer to move print work to other sites/vendors when issues arise • Provide monthly reports on spend, internal vs. external source, number of projects.

Role Description We are increasing our remote team and are seeking motivated applicants who enjoy supporting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for individuals who are organized, attentive to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Must be at least 18 years of age Benefits - 100% remote - Flexible schedule - Ongoing training and professional development - Supportive team culture

Role Description The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team. Important Note about Schedule/Travel: - This is a field service role with very frequent travel (40-50% overnight travel), most of which is in a company van that the Technician keeps at home. - The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. - The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. - A high degree of flexibility is required to accommodate our Customer needs. - This is a remote based Customer facing position. The territory includes the state of Mississippi, (overlap) with Louisiana, Arkansas, Alabama and parts of Tennessee. 50%+ overnight travel. Qualifications - High School Diploma or GED - 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.) - Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience. - Valid driver’s license. - Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight. - Demonstrated proficiency with basic computer skills, smart phone use, etc. - Excellent interpersonal and Customer communication skills. - Strong organizational and problem-solving skills. - Ability to work independently without supervision. Requirements - You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently. - You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services. - You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols. - You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards. - You will troubleshoot and consult proper contact for any observed issues with equipment and systems components. - You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting. - You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation. Benefits We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: - Market Competitive Pay - Extensive Paid Time Off and (9) added holidays - Excellent Healthcare, Dental and Vision Benefits - Company Vehicle - Company Cell Phone/Laptop - Tools, Equipment, Uniforms provided - Long/Short Term disability coverage - 401(k) with company match - Maternity & Paternal Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition reimbursement and continued education programs - Excellent opportunities for advancement and stable long-term career