Role Description The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning large hospital sterilizer equipment, as part of a high performing team. The Technician provides on-site cleaning services and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team. Important Note about Schedule/Travel: - This is a field service role with very frequent travel (40-50% overnight travel), most of which is in a company van that the Technician keeps at home. - The territory covered is generally within a few hours' drive, but occasional travel to other territories, sometimes by plane, will also be required. - The work hours in this full-time role will include some weekend days, and shifts can vary between morning, afternoon, and night. - A high degree of flexibility is required to accommodate our Customer needs. - This is a remote based Customer facing position. The territory includes the state of Mississippi, (overlap) with Louisiana, Arkansas, Alabama and parts of Tennessee. 50%+ overnight travel. Qualifications - High School Diploma or GED - 3 years of work experience, at least 1 year of which must be technical or service-related work (sterile processing, mechanical, electrical, plumbing, HVAC, construction, automotive etc.) - Associates degree, or related certifications or military experience, may be considered towards minimum years of work experience. - Valid driver’s license. - Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 50% travel overnight. - Demonstrated proficiency with basic computer skills, smart phone use, etc. - Excellent interpersonal and Customer communication skills. - Strong organizational and problem-solving skills. - Ability to work independently without supervision. Requirements - You will be accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently. - You will communicate effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services. - You will perform sterilizer cleaning function including changing required chemical ingredients; making adjustments to necessary chemicals; monitoring the cleaning process; maintaining appropriate pressures; maintaining and repairing the chamber cleaning equipment; handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols. - You will work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards. - You will troubleshoot and consult proper contact for any observed issues with equipment and systems components. - You will utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting. - You will be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation. Benefits We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future. Here is a brief overview of what we offer: - Market Competitive Pay - Extensive Paid Time Off and (9) added holidays - Excellent Healthcare, Dental and Vision Benefits - Company Vehicle - Company Cell Phone/Laptop - Tools, Equipment, Uniforms provided - Long/Short Term disability coverage - 401(k) with company match - Maternity & Paternal Leave - Additional add-on benefits/discounts for programs such as Pet Insurance - Tuition reimbursement and continued education programs - Excellent opportunities for advancement and stable long-term career

Role Description The Account Manager’s primary objective is to provide Transportation Insight’s clients with world-class analytical and relationship management by filling the role of a long-term logistics expert/consultant. An Account Manager will be a key component in matching the client’s needs to Transportation Insight’s products and services to provide efficiencies and continuous improvement. Account Managers may also have direct account management responsibilities for smaller or less complex clients. Essential Duties and Responsibilities - Review and analyze client data weekly for trends, issues, and additional opportunities for freight cost savings. - Review open client requests, check status, and ensure progress towards request closure and client satisfaction. - Review carrier performance and an assigned client’s satisfaction with carrier performance. - Interdepartmental communication at all levels both internally & externally for process improvements & client requests. - Conduct monthly client reviews and review company tools and services available to assigned clients. - Document which tools are being utilized, the client’s satisfaction with the tools, and demonstrate newer tools that the client may not be utilizing, where applicable. - Engage the client on new services (organic revenue growth) and/or offer additional cost savings opportunities through cost analysis, if applicable. - Create case studies highlighting the client's use of Transportation Insight’s products/services for marketing and retention purposes. - Review opportunities for an assigned client to transition to more cost-attractive solutions and investigate additional ways in which a client may reduce their operational cost while maintaining an equivalent or higher level of service. - Provide training and direction to Logistics Analyst personnel. Qualifications - Bachelor’s degree required. - Direct and external industry experience minimum 3-5 years. Requirements - Language and mathematical skills. - Reasoning ability. - Detail-oriented. - Self-starter. - Strong work ethic. - Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance. - Detailed knowledge of transportation. - Ability to execute Microsoft applications. Benefits - Competitive compensation package plus eligibility for associate bonus plan. - Paid and floating holidays. - Paid health days. - Paid time off (PTO). - Paid parental leave. - Diverse benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching. - Basic and Supplemental Life Insurance. - Short-term and Long-term Disability. - Mental health aid through our Employee Assistance Program (EAP). - Build relationships and take part in learning opportunities through our Employee Resource Groups. - Access to professional development resources such as LinkedIn Learning. - Great people know great people; all employees are eligible for our Referral Program! Work Environment Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Effort Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds. Scheduling This is a full-time benefits-eligible position, working Monday through Friday; 8:00 a.m. – 5:00 p.m Eastern Time. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods. Travel Travel to client locations on an “as needed” basis (typically less than 40%). Disclaimer The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. EEOC/ADA Statement We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce. Recruitment Scam Notice Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers. Our hiring process includes a formal interview with a member of our recruitment team. We do not conduct interviews exclusively through text or instant messaging platforms. TI/NTG does not require candidates to pay for training, equipment, or any other fees as a condition of employment. Any request for payment is a scam. Official communication from our recruitment team about your application will only come from emails ending in ‘@ntgfreight.com’ or from ‘transportationinsight@myworkday.com.'

Role Description Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Luminare Health’s service objectives and staff development. Qualifications - High School Diploma or GED equivalent - Minimum of one year supervisory or lead experience in a call center - Minimum 3 – 5 years customer service experience in a call center - Minimum 3 years healthcare/health insurance, claims processing or provider billing experience - Demonstrated experience with managing client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources - Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge - Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision - Strong organizational skills - Proficient with Microsoft Office Suite - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Possess excellent customer service skills including proper grammar, tonalities and clear diction Requirements - Associates Degree (preferred) - Bilingual English/Spanish preferred Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Company Description We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $42,200.00 - $79,300.00. Exact compensation may vary based on skills, experience, and location.

Role Description Responsible for the day-to-day supervision and management of a remote team of designated inbound and outbound customer service representatives enabling the team to deliver exceptional service. Responsible for successful achievement of client service expectations, Luminare Health’s service objectives and staff development. Qualifications - High School Diploma or GED equivalent - Minimum of one year supervisory or lead experience in a call center - Minimum 3 – 5 years customer service experience in a call center - Minimum 3 years healthcare/health insurance, claims processing or provider billing experience - Demonstrated experience with managing client advocacy cases that require one or multiple interactions with the client, providers, insurer and community resources - Demonstrated Health Care Reform Knowledge/experience and Medicare/Medicaid benefit knowledge - Demonstrated ability to work in a fast paced, constantly changing environment independently with minimal supervision - Strong organizational skills - Proficient with Microsoft Office Suite - Excellent written and verbal communication skills, including the ability to adapt communication style to persons representing diverse personal, professional, cultural and socio-economic backgrounds - Possess excellent customer service skills including proper grammar, tonalities and clear diction Requirements - Associates Degree (preferred) - Bilingual English/Spanish preferred Benefits - Health and wellness benefits - 401(k) savings plan - Pension plan - Paid time off - Paid parental leave - Disability insurance - Supplemental life insurance - Employee assistance program - Paid holidays - Tuition reimbursement - Other incentives Company Description We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. Min to Max Range: $42,200.00 - $79,300.00 Exact compensation may vary based on skills, experience, and location.