Title: Family Support Services Contract Specialist IV Location: Austin United States Job Description: Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Functional Title: Family Support Services Contract Specialist IV Job Title: Contract Specialist IV Agency: Health & Human Services Comm Department: FSS Cont, Fin & Admn Supp 89th Posting Number: 16874 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $4,801.16 - $5,250.00 Pay Frequency: Monthly Salary Group: TEXAS-B-22 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 20% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 701 W 51ST ST Other Locations: Austin MOS Codes: 3006,3044,8640,310X,36A,36B,51C,60C0,62S0,63G0,63S0,64PX,651X,6C0X1,751X,FIN10,F&S,LS,LSS,SEI16,SK Brief Job Description: Performs highly complex (senior-level) grant and contract management work managing Family Support Services (FSS) contracts. Work involves coordinating, developing, negotiating, monitoring, and evaluating a broad range of FSS service and administrative contracts, including ensuring fiscal accountability and taking any necessary contract action. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment regarding daily FSS contract management decisions. This position interacts routinely with other divisions and agency staff, service providers, and community groups, internal and external stakeholders. Essential Job Functions (EJFs): Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. - Manages and develops solicitations, including Invitations for Bids, Requests for Applications, and Requests for Proposals, by identifying provider resources, defining services, evaluating bidder information, and negotiating contract specifications. - Coordinates and facilitates procurement-related meetings such as kick-offs, pre-proposal meetings, post-award conferences, team briefings, evaluation scoring, and new grantee orientations using division-specific tools. - Executes contracts, renewals, and amendments by reviewing documents and securing necessary approvals from grantees and contractors. Recommends changes to solicitation and contract documents and provides input on grant or contract modifications for FSS programs. - Oversees and resolves procurement and contract compliance issues, monitors legal and regulatory requirements for FSS contracting, and manages complex grants and contracts by tracking billings, fiscal data, and eligibility determinations. - Administers billing and eligibility processes, projects expenditures to ensure the effective use offunds, and monitors ongoing contract performance to maximize appropriated and federal dollars forprevention services. LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED: CTCM (Certified Texas Contract Manager) and CTCD (Certified Texas Contract Developer) required withinone year of employment. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Knowledge of state procurement and contract management requirements, policies and procedures forcontract management, regulations, and best practices; of negotiating contracts; of businessadministration and accounting principles and practices. Knowledge of local, state, and federal laws and regulations relevant to FSS contracting. Knowledge of managing and monitoring contracts and budgets in a social service environment. Skill in attention to details, effective verbal, and written communication. Skill in use of a computer and applicable software. Ability to evaluate contracts and recommend future status; to interpret policies, procedures, andregulation; to evaluate fiscal data for reasonableness, allowability, necessity, and conformity withcontract requirements. Ability to analyze complex information effectively and quickly and to summarize results in a writtenreport to ensure conformity with contract requirements and regulations. Ability to organize, prioritize and complete multiple tasks to meet Agency and Division policies,procedures, relevant regulations, and deadlines. Ability to research policy and procedure and apply it to contract management work activities and duties. INITIAL SCREENING CRITERIA: Graduation from an accredited four-year college or university. Acceptable Substitutions: Graduation from high school or equivalent with three years full-time job dutiesin bookkeeping, contract, or grant management, of a financial field. ADDITIONAL INFORMATION Multiple contract managers to be hired from this posting that will focus on managing grants and contracts including billings, fiscal data, reporting, contracts management, contracts monitoring and compliance. This position offers a hybrid schedule of remote (telework) and in-office work and will have theopportunity to telework as HHSC telework policy allows. The selected candidate for this position will berequired to work in and attend in-person meetings in an Austin office when not teleworking and to fulfillessential job functions. Any costs associated with working in or attending in-person meetings or requiredwork events in Austin or within a 50-mile radius of Austin will not be qualified travel expensesreimbursed by the State. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Title: Customer Service Representative - Remote Location: United States Category: Customer Service/Support Job Description: Overview About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: - Paid Training - Competitive Wages - Full Benefits (Medical, Dental, Vision, 401k and more) - Paid Time Off - Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. - Handle and carefully respond to all customer inquiries - Provide excellent customer service through active listening - Work with confidential customer information and treat it sensitively - Aim to resolve issues on the first call by being proactive - Appropriately communicate with customers - Calmly attempt to resolve and de-escalate any issues - Escalate interactions when necessary and appropriate - Track all call related information for auditing and reporting purposes - Provide feedback on call issues - Upsell if required Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do. Qualifications: - High School Diploma or equivalent. - Minimum of 6 months of customer service experience. - Must be 18 years of age or older. - Ability to type at least 25 words per minute. - Comfortable with desktop computer systems and have general knowledge of Windows-based systems. - Customer service and/or sales experience preferred. - College degree preferred but not required. Key Competencies: - Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. - Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. - Communication: Outstanding communication, listening, and analytical skills. - Organizational Skills: Strong organizational and problem-solving skills. - Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. - Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. - Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. - Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: - Internet Requirements: - Minimum subscribed download rate equal or exceeds 15.0 Mbps - Minimum subscribed upload rate equal or exceeds 5.0 Mbps - ISP must have no packet loss and ping under 50ms - Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN - Proof of internet speed required - Clean and quiet workspace Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

Role Description We are seeking a motivated and detail-oriented OTC Trader with 2-8 years of trading experience, preferably in the cryptocurrency market. The ideal candidate will possess a solid understanding of options and other financial derivatives and be knowledgeable about options pricing, greeks, and gamma hedging. While OTC trading experience is appreciated, it is not a requirement. This role involves clear communication with clients and internal teams, as well as a strong capability to manage financial risk. - Execute OTC trades in a timely and efficient manner, ensuring compliance with internal policies and regulatory requirements. - Monitor market trends and analyze trading opportunities, utilizing a decent understanding of options and financial derivatives. - Communicate effectively with clients and internal stakeholders to coordinate trading strategies and initiatives. - Maintain high levels of attention to detail in all aspects of trading, documentation, and compliance. - Conduct thorough risk assessments to ensure financial risk is managed comfortably. - Collaborate with team members to share insights and discuss the best solutions to provide. - Utilize trading algorithms on a daily basis to hedge derivatives and execute client transactions. Monitor and enhance these algorithms to optimize performance. Qualifications - 2-8 years of trading experience, preferably in cryptocurrency. - Technical Skills: Proficiency in Python and SQL is appreciated but not required. - Experience trading a diverse range of financial products utilizing advanced trading algorithms. - Excellent oral and written communication skills are necessary for effective internal coordination and client interaction. - Strong attention to detail. - Decent understanding of options and other financial derivatives. - Ability to work diligently and consistently. - Comfort with handling financial risk. Benefits - Opportunity to work at the forefront of the digital asset industry. - Autonomy and a flat structure means you can contribute your ideas from day one and help shape the foundation that will power our future business. - Grow your personal connections within the growing crypto ecosystem. - Become an essential part of a growing and successful team.

Role Description We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Requirements - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! Benefits - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day.