Role Description We are actively seeking Entry-Level Benefits Representatives to join our expanding team. In this role, you’ll be the first point of contact for clients seeking support with their benefits packages. Whether you’re looking to kick-start your career or pivot into a meaningful role where you can grow and make an impact, this could be your perfect fit. - Assist current clients via phone and online platforms with account inquiries and product guidance. - Provide accurate, easy-to-understand information about benefit plans, coverage, and eligibility. - Support clients through benefits enrollment, changes, and troubleshooting. - Keep documentation and support resources up-to-date for both internal teams and clients. - Help identify client needs and offer appropriate product solutions. - Collaborate with internal teams to resolve issues and improve service delivery. - Stay informed on industry trends, company updates, and benefit regulations. Qualifications - Strong communication and active listening skills. - A customer-first attitude and genuine desire to help others. - Self-motivated with the ability to work independently and in a team setting. - Detail-oriented and able to manage multiple priorities effectively. - Basic computer skills, including comfort with tools like Zoom and CRM platforms. - Flexible, coachable, and eager to learn and grow. Requirements - High school diploma or equivalent (college degree a plus). - Previous customer service or administrative experience is a bonus, but not necessary—we’ll train you! Benefits - Comprehensive on-the-job training and mentorship. - A supportive, inclusive work culture. - Clear pathways for career advancement. - The opportunity to make a positive impact every day.

Title: AF Customer Advocate Associate Rep (Hybrid/Remote) Location: - Oklahoma AF Corporate Home Office, Oklahoma City, OK - US Remote Fully Remote / Hybrid Job Description: * Ensures multi-channel and omni-channel Customer communications are addressed and responded to consistently and timely in a manner which satisfies Customers needs and helps to retain business and build customer loyalty by evaluating and advising on a multitude of moderately complex factors which cover a large variety of AFA products and services. Requires a high degree of analysis and judgment in accordance with Company policies, insurance law, IRS guidelines, coverage record and adjusting/billing guidelines while communicating/tailoring complex factors into a simplistic message that the Customer understands. * Acts in a professional, knowledgeable, positive manner and works effectively under pressure when needed in a very fast paced environment while maintaining excellent written and verbal communication skills. Embraces change and positively implements updated process and strategy by demonstrating a proactive approach for problem solving and communicating solutions; provides consult support for complex Customer inquiries needing additional research; informs leadership immediately if common issues arise and utilizes ability to research and analyze Customer complaints in order to provide resolutions which support a culture of timely, Customer focused, responses which provide the best Customer Experience. * Consistently follows and adheres to stated team/department metrics such as minimum call flow accuracy levels, schedule adherence and availability requirements, achieves a minimum number of multi-channel and omni-channel Customer communications while maintaining average handle times and after call work times which meet stated requirements per team, meets or exceeds minimum work schedule and attendance adherence's, all while possessing and sharing a positive, collaborative tone which supports the team and department environment. SKILLS - Excellent verbal and written communication skills with special attention to speaking clearly and enunciating - Interpersonal skills and the ability to develop and maintain relationships with peers and leaders - Good organizational, administrative and time management skills - Ability to be action oriented and focus on timely completion of tasks - Excellent decision quality - Exceptional skills in keyboard, PC Windows-based software and Microsoft Office - Drive for results through self-motivation - Creative in finding solutions to Customers needs - Critical thinking - Active listening skills - Adaptability, stress tolerance, empathy and resilience - Prompt and reliable - Ability to be flexible in work schedule, including a willingness to work overtime as needed - Ability to keep composure and retain a positive tone and attitude - Compassion for Customers with their changing needs - Focused on providing the best Customer Experience - May need the ability to speak Spanish Compensation range: ($50,204.43-$77,532.97/yr) plus may be eligible for an annual discretionary company bonus. Actual compensation within that range will be dependent upon the individual's skills, experience, qualifications, and geographic location.

Role Description We are seeking a motivated and customer-focused WFH Travel Experience Specialist to join our growing team. In this role, you will assist clients with planning personalized travel experiences, including vacations, resort stays, cruises, and special getaways. You’ll research destinations, prepare travel options, and coordinate itinerary details to help ensure each client enjoys a smooth and memorable travel experience. This position is ideal for someone who enjoys organization, communication, and helping others explore new destinations. Key Responsibilities: - Research and recommend travel destinations, accommodations, and activities based on client preferences - Prepare and organize travel quotes, itineraries, and reservation details - Communicate with clients to gather information and respond to general inquiries - Coordinate with travel suppliers and vendors to confirm bookings and special requests - Maintain accurate client records and travel documentation - Deliver professional and timely customer service throughout the planning process Qualifications - Strong communication and interpersonal skills - Excellent organizational skills and attention to detail - Proficiency with basic computer skills (email, web browsing, Microsoft Office or Google Workspace) - Ability to manage multiple tasks and meet deadlines independently - Reliable internet connection and a distraction-free workspace - Previous customer service, hospitality, administrative, or travel-related experience is a plus but not required Requirements - Flexible remote work schedule Benefits - Supportive and collaborative team environment - Opportunity to build experience in the travel and hospitality industry - Access to travel-related discounts and perks after eligibility requirements are met - A rewarding role helping clients create meaningful and enjoyable travel experiences

Role Description Join a dynamic team at the pulse of global markets, where we deliver innovative software and service solutions for essential financial reporting and capital markets transactions. The Product Support Specialist provides subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, composition, and/or print workflow systems. Responsibilities - Support clients on complex technical issues including problems related to various ActiveDisclosure products and services. - Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement. - Serve as the escalation point for complex technical and/or sensitive client issues. - Diagnose, investigate and resolve problems related to all ActiveDisclosure products and services, providing timely, accurate, and complete responses to client inquiries. - Research problems independently and identify root causes of issues, including the identification and documentation of defects. - Independently analyze and resolve complex technical issues involving software within the Azure platform. - Identify solutions to work around open issues/problems that are under investigation or pending resolution. - Document and track case histories, issues, metrics, and reporting using Salesforce. - Assist with special projects and technical research. - Perform software research, testing, and recommendations. - Participate in user acceptance testing (UAT) for application bugs and new features. - Perform build/deployment QA verifications and validation testing against the Product Environment. - Improve documentation of support policies and procedures. - Contribute to the development of “win-win” solutions to project issues. - Perform other duties assigned by management. Qualifications - Strong knowledge of macOS and Windows operating systems. - Proficiency in Microsoft Office (Word, Excel, Access, Outlook) and SharePoint. - Familiarity with Agile development practices. - Experience troubleshooting application-related issues. - Excellent analytical, organizational, and multitasking abilities in fast-paced environments. - Strong written, verbal, and interpersonal communication skills. - Ability to present effectively to diverse audiences. - High attention to detail. - Ability to work independently with minimal supervision, as well as collaboratively in a team. - Strong prioritization and time-management skills. - Flexibility to work weekends and holidays. Requirements - 2+ years of hands-on experience in software/application support. - Experience supporting SaaS applications preferred. - Background in Financial Services is a plus (training provided for the right candidate). - Strong commitment to client service. - Foundational understanding of databases, internet technologies, XML, and related concepts. - Basic knowledge of Quality Assurance (QA) processes, practices, and methodologies. Benefits - Competitive compensation. - Flexible workplace. - Comprehensive benefits. - Opportunities for professional growth.