Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description About the Role ServiceNow is seeking a driven CRM Architect Director to serve a dual mandate: leading hands-on customer delivery engagements and partnering with our sales organization on pre-sales solutioning and scoping. This role sits at the intersection of delivery excellence and revenue growth, requiring equal fluency in architecting real-world CRM implementations and shaping compelling, credible solutions for prospective customers. Approximately half of your time will be spent in active delivery - guiding customers through complex CRM implementations, ensuring adoption, and driving measurable outcomes. The other half will be spent in pre-sales - working alongside account teams to scope engagements, respond to customer challenges, and develop implementation strategies that win trust and close deals. This is a rare opportunity for an architect who thrives both in the field and in front of prospects. What You Will Do - Lead and architect complex ServiceNow CRM implementations, owning delivery quality and customer outcomes end-to-end - Partner with sales teams on pre-sales pursuits - scoping engagements, developing implementation strategies, and building customer confidence in our approach - Create and present compelling solution designs, project scopes, and delivery roadmaps for prospective customers - Develop SOW content, effort estimates, and risk assessments that reflect realistic delivery expectations - Demonstrate a deep sense of empathy for the customer and genuine passion in helping them succeed - Engage and collaborate with ServiceNow R&D teams on escalated technical issues - Influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors and stakeholders on business process and technical problems - Review customer architecture, design processes, and system integrations to the platform - Configure solution environments to address customer requirements and business issues - Mentor field resources in implementation methodology, configuration, and best practices for CRM applications - Share best practices and known solutions with internal teams, the community, and customers to promote faster time to value - Collaborate with Product Management and Development to enhance ServiceNow products with capabilities that address customer needs - Stay current on competitive analyses and articulate differentiators between ServiceNow and its competitors Qualifications Our ideal candidate: - 10+ years of experience in customer-facing implementation and delivery roles such as Solution Architect, Technical Consultant, or developer - ideally in professional services or consulting - 10+ years in the CRM technology industry - Demonstrated pre-sales or solutioning experience - including SOW development, scoping, effort estimation, or pursuit support - Deep domain knowledge in Customer Relationship Management - Ideally ServiceNow CSA and CSM certified - Ability to perform deep architectural advisory work as well as hands-on configuration and coding in ServiceNow - Excellent verbal and written communication skills, including ability to chair sessions, present to executives, and facilitate workshops - Highly data-driven with commitment to driving customer engagement toward business outcome and value realization - Fanatical about customer success and tenacious at driving long-term customer value - Must be able to travel up to 25% annually, when applicable Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Your role at DynatraceAs an Enterprise Solutions Architect Team member you will be asked to work with a variety of accounts where you must lead very skilled engineering staff of our customers. You may also get involved in diving in to help isolate major performance issues and/or provide solutions in mitigating performance problems within large environments. You will work with our product engineering teams to ensure any functional gaps and opportunities for improvement are clearly articulated and managed between our accounts and our engineering team. Our team members regularly get involved in hands on solutioning both for our own purposes of working smarter not harder or to assist in the implementation of deployments or solutions at the customer. Our joint team of highly experienced ESAs are periodically found solutioning in C#, Java, SQL, NodeJS, JavaScript, Ansible, Puppet, Terraform and many more. To be part of the team means contributing a history of both high-level consulting to rolling the sleeves up and contributing in code either for the team or the customer. The Enterprise Solution Architect is a combination of an infrastructure, automation expert, coder, trusted advisor and cloud services authority who will be responsible for leading the design and implementation of our monitoring solutions executed through a well-defined, repeatable services engagement model. Our ESA team members perform most of their responsibilities remotely at a home office and will have moderate to minimal travel from time to time. What will help you succeedMinimum Requirements - Bachelors Degree required or additional 10 years of relevant Information Technology experience accepted in lieu of degree - 12+ years of real world experience in software and/or solution engineering - 5+ years experience leading and consulting in large Enterprise/Corporate environments a must Preferred Requirements - Prior Experience using Dynatrace or managing APM solutions a major plus - Solid understanding of a variety of Cloud technologies and offerings such as AWS, Azure or Google Cloud with at least expertise and/or certification in one while having an aptitude and appetite to learn others quickly. - Solid understanding of network topologies, routing, network security, security protocols, routing, load balancers and capacity planning - Solid understanding of a Container based solutions using Kubernetes and similar products. Service mesh experience a plus. - Outstanding communicator and writing skills a must with the ability to consult and lead multi-day meetings to assess technologies and processes. - Solid understanding of Application and/or Infrastructure Monitoring & Observability - Develop automation and repeatable processes/scripts to enable solutions that deploy, manage, configure, scale and monitor Client applications is a plus - Solid understanding of solutions using Chef, Puppet, Ansible, GoCD, Jenkins, TFS and similar products. - Solid understanding of PaaS concepts and implementations such as Cloud Foundry, OpenShift, BlueMix or similar offerings. - At least 7+ years of prior development experience in at least one object-oriented language. Solid understanding of byte-code based runtimes, i.e. Java, .NET - Solid to Expert hands on experience with SQL a plus - Prior experience with enterprise logging technologies and strategies - Prior hands-on experience providing troubleshooting expertise for performance and other issues. - Prior experience in streamlining a development lifecycle with automated provisioning and testing of resources. - Demonstrable Enterprise Architecture planning and design skills. Expert authoring Diagrams is desired. - Expert analytic, organization, presentation, customer service and facilitation skills. - Ability to gather customer requirements and translate those requirements into short and long term deliverables while working with Project Managers and Directors - Comfortable with Software Development Life Cycles, Test Driven Development, Continuous Integration and Continuous Delivery/Deployment. - Solid understanding and experience working with high availability, disaster recovery designs, high performance, multi-data center systems and hybrid cloud environments. - Considered an expert in a combination of database and platform application services is a plus - Ability to use a wide variety of open source technologies and cloud services - Preference will be given to candidates that also have web applications, database, and support skills Why you will love being a Dynatracer - A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. - Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. - A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. - An environment that fosters innovation, enables creative collaboration, and allows you to grow. - A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. - A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team. - A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. - Attractive compensation packages and stock purchase options with numerous benefits and advantages. Compensation and RewardsSalary Range $175K-215K DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.

• Integrate AI tools into existing .NET and C++ applications. • Develop, train and optimize approaches on Windows systems. • Develop interfaces and wrappers for model interaction within the apps. • Handle deployment processes (installers, updates). • Monitor and maintain AI components for reliability and performance. • Collaborate with software engineers and AI engineers.

Title: Knowledge Solutions Senior Developer Location: Philadelphia, Pennsylvania Full-time Job Description: Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking a Knowledge Solutions Senior Developer to join our Knowledge Solutions team. Join a small, high-impact engineering team where your work directly shapes how attorneys and business professionals access knowledge and interact with emerging AI-driven solutions across the firm. You’ll own meaningful front-end architecture decisions, shape modern React experiences, and help define how AI capabilities are surfaced through intuitive, high-quality user interfaces. If you enjoy autonomy, clean design, and building real products (not just tickets), this role is designed for you. This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule. Responsibilities include: - Building modern front-end applications that power internal tools, knowledge systems, and AI-driven solutions - Developing user interfaces for AI-enabled applications, including search, summarization, and intelligent workflows - Creating search-driven experiences backed by platforms such as Azure AI Search and other data services - Building SPFx web parts that support the firm’s intranet and knowledge ecosystem - Improving performance, usability, and maintainability of existing applications What you’ll do: - Design and build modern, scalable front-end applications using React, TypeScript, and modern web frameworks. - Turn Figma designs into fast, accessible, production-quality UI. - Own front-end architecture and make key technical decisions with minimal oversight. - Build user experiences for AI-driven features such as search, recommendations, and data-rich interfaces. - Collaborate with backend developers to integrate REST and GraphQL APIs, using schema-driven development and code generation. - Build with quality by default: strong unit test coverage (Jest, React Testing Library). - Implement feature flags to enable safe releases, experimentation, and iterative delivery. - Write code that is testable, observable, and designed for long-term maintainability. - Write and maintain clean, CI/CD-ready code that supports automated testing and seamless deployment processes. - Integrate applications with Azure App Insights for monitoring and observability. - Troubleshoot and resolve complex issues across UI and integration layers. - Ensure adherence to security, accessibility (WCAG), and performance best practices. How you’ll work: - High autonomy with real ownership of features end-to-end - Close collaboration with a small, experienced team (no heavy bureaucracy) - Pragmatic engineering: the right tools, not just trendy ones - We favor simple, modern solutions over legacy-heavy approaches where possible - Continuous improvement mindset around code quality, performance, and developer experience Modern development & AI tooling: - Actively use AI-assisted development tools (GitHub Copilot, Codex-based tools, etc.) to accelerate development - Apply strong judgment to validate and refine AI-generated code - Help evolve team practices around developer productivity and tooling Experience and qualifications: - 6–8+ years of front-end development experience - Deep expertise in JavaScript, TypeScript, React, and modern CSS - Experience building production-grade, user-facing applications - Strong experience with GraphQL and client-side integration patterns - Experience using GraphQL code generation tools - Solid understanding of API integration and data flow - Experience working in collaborative Git environments - Comfort working in Agile teams Nice to have: - Experience with SPFx / SharePoint Online - Familiarity with feature flagging tools (LaunchDarkly, Azure App Configuration, etc.) - Experience building or contributing to design systems or component libraries - Exposure to performance tuning and front-end observability - Familiarity with authentication patterns (OAuth, MSAL) - Experience with modern build tools such as Vite - Familiarity with Power Platform (Power Apps, Power Automate) and integrating low-code solutions with custom-built applications What sets you apart: - You take pride in writing clean, testable, maintainable code - You’re a fast, independent learner who picks up new tools quickly - You care about user experience, not just functionality - You’re comfortable owning problems and driving them to resolution - You communicate clearly with both technical and non-technical stakeholders What you’ll get: - High-impact work used by attorneys and business professionals across the firm - Autonomy and trust to make technical decisions - Opportunity to shape front-end standards and tooling - A collaborative team that values quality over process Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records. California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition. If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.